NATARA

WOOTEN

Arlington, TX *****

+1-817-***-****

ad4ran@r.postjobfree.com

PROFESSIONAL SUMMARY

To obtain a challenging and motivating position that includes upward mobility and will utilize my mortgage-related investor, mortgage servicing, QA and extensive claims experience for future growth and career advancement. SKILLS

● Skills ● As400 ● DRI

● FileNet ● FISERV ● Quality Assurance

● Quality Control ● Auditing ● Microsoft Office(ALL)

● BKTrakker ● FHA Connection ● Citlink

● LPS Desktop ● FISERV ● Black Knight MSP

● Lending Portal ● Quality Audits ● SOX

EXPERIENCE

FHA Claims Specialist

ServiceMac

June 2022 - December 2023

● Receive and review all new loans requiring a claim to HUD and calculation of claim submission deadlines thru MSP

● Request supporting documentation needed to support items included in the claim

● Conduct validations through FHA Connection and review documents associated with each claim type

● Manage Daily reports to ensure that the intake process is completed within SLA and moves to the next phase of claim entry in a timely manner

● Manage Daily reports to monitor the Partial claim recordation process and ensure that original documents are sent to HUD within guidelines, including daily/weekly follow up on all outstanding Partial Claim documents

● Monitor receipt of claim payments

● Ensure Supervisor is kept informed of all trends and issues that delay the claims process or back end Partial Claim recordation process

● Monitor daily reports and queues -- Plan and schedule work so that it can be performed effectively and efficiently to reduce costs where possible by improving methods and processes

● Complies timely and accurately with instructions provided by Supervisor

● If unable to meet a deadline, the deadline must be renegotiated prior to the initial deadline date. FHA Claims Specialist

Home Point Financial Farmers Branch, TX

January 2021 - June 2022

● Conducted thorough reviews of all FHA mortgage claims for accuracy and completeness thru MSP

● Analyzed and resolved complex issues related to mortgage servicing, foreclosure processes, and FHA guidelines

● Collaborated with internal teams to ensure timely and accurate submission of all FHA claims thru filing in FHA Catalyst

● Participated in internal and external audits of FHA claim submissions and provided documentation as necessary

● Complete proper review and execution of needed supporting documentation to ensure claim can be submitted to HUD properly and timely

● Ensure compliance with HUD guidelines, company policies, relevant laws and regulations and maintain integrity of financial data and all aspects of the claims process. Claims Quality Auditor

Fannie Mae, Phoenix Plano, TX

July 2018 - January 2021

● Timely and accurately review invoices for approval based on Fannie Mae servicing guidelines

● Audit mortgage insurance claims, hazard taxes, county taxes, make sure what the claim amount is accurate

● Provide invoice for expense that was in question

● Review all expenses in LPS pay up to the allowable amount per GSE guidelines

● Process thru MSP.

● Examining claim forms, supporting documents, and related records to ensure they are complete and accurate.

● Verifying that claims meet the established criteria and comply with industry regulations. Quality Analyst II

US Bank

April 2015 - July 2018

● Monitors and evaluates the quality of work as measured against timeliness, accuracy, and productivity standards

● Documents quality issues, performance measures and quality improvements for management review

● Provides information to assist in giving feedback to employees and in the training of employees

● Ensures proper application of and compliance with internal and regulatory standards, guidelines, and procedures.

● Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.

● Created and revised procedures, checklists and job aids to reduce errors. Bankruptcy Analyst

Carlisle and Gallagher

January 2015 - April 2015

● Review, comprehend, and document bankruptcy courts documents including bankruptcy schedules, bankruptcy plans, and proofs of claim

● Follow procedural guidelines and act based on analysis of bankruptcy case

● Effectively communicate findings, issues, and irregularities to management

● Reconcile payment ledgers

● Review payment change notifications.

● Improved bankruptcy case efficiency by streamlining document review processes and utilizing relevant software.

● Supported colleagues with caseload management to ensure timely processing of all client matters. Bankruptcy Specialist II

Penny Mac

November 2013 - January 2015

● Manage and report on financial and accounting aspects of assigned portfolio, including performance and profitability, timelines of disposition, overall characteristics, status, and general reporting to senior management.

● Increased case resolution efficiency by streamlining bankruptcy review processes and documentation management.

● Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.

● Reduced errors in bankruptcy filings by implementing stringent quality control measures for document reviews. Bankruptcy Analyst

Residential Credit Solutions

October 2012 - November 2013

● Update LPS workstation when BK petition is received

● Review Proof of Claim figures to be filed the BK Court

● Review Chapter 13 Plan filed and files an objection if necessary

● Review accounts for potential filing Motion for Relief action.

● Evaluate bankruptcy filings and associated documents to understand the financial situation of the debtor.

● Analyze the impact of bankruptcy on the organization's interests, including debts, assets, and potential losses.

● Interact with bankruptcy attorneys, courts, and other relevant parties to obtain and provide information.

● Communicate with internal teams, clients, or customers affected by bankruptcy proceedings. Asset Recovery Eviction Analyst

Fannie Mae Phoenix

May 2010 - June 2012

● Managed a portfolio of assigned tasks to support REO's Asset Recovery department

● Minimized timelines to reduce credit risk

● Collaborated as needed with internal and external vendors

● Monitored legal issues.

● Overseeing the eviction process for foreclosed properties, ensuring compliance with legal requirements and timelines.

● Coordinating with legal teams, law enforcement, and property management to execute eviction orders. Bankruptcy Specialist II

CitiMortgage

September 2008 - May 2010

● Responsible for managing a bankruptcy portfolio through bankruptcy processes

● Reviewed incoming documentation for relevance and action.

● Oversee and manage bankruptcy cases involving the institution's customers or clients.

● Collaborate with internal and external legal teams to ensure proper representation and compliance with legal standards.

● Provide support in the preparation of legal documents related to bankruptcy proceedings.

● Prepared documents such as petitions, schedules of assets and liabilities, statements of financial affairs, motions and applications.

EDUCATION

Mountain View College, Dallas, TX

_11.25_0 Tarrant County College, Arlington, TX

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