Harold R White

** **** **** ****

Collinsville, VA 24078

Cell: 276-***-****

Email: ad4r9u@r.postjobfree.com

Summary: A dedicated hard worker in the manufacturing field offering good work eithics such as attendence, being a team member or player, always showing the upmost respect to peers/ upper management. I have been in the manufacturing/ warehouse industry for the past five years.

Customer Service Representative offering excellent communication, listening and problem-solving skills. Able to drive positive customer experiences by promoting customer-centric behaviors and actions, evaluating customer needs and implementing product and service solutions to enhance customer loyalty.

Focused cook/cashier dedicated to developing new skills through learning opportunities. Strives for growth and offers phenomenal ambition to see projects through to completion and ultimate success.

Skills

•Courteous demeanor

•Inbound and outbound calling

•Problem-solving abilities

•Active listening

•Microsoft Office expertise

Experience:

Line Cook

Bojangles Ridgeway, VA - 01/2015 to 12/2017

•Used hot water, dish cloths and sanitizing or cleaning products to wipe down kitchen and food preparation areas.

•Made sandwiches, including specialty items and custom orders.

•Resolved complaints from guests by listening to issues and notifying restaurant manager.

•Sprayed all racked items with hot water to loosen and remove food residue.

•Gave every customer immediate and undivided attention.

•Communicated and exemplified the company's vision and goals.

Customer Service Representative

Results Stuart, VA - 01/2018 to 02/2019

•Answered 45+ inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services and directed inbound calls to designated individuals or departments.

•Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

•Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.

•Consulted with upset customers to determine best methods to resolve service.

Laborer- PSSI

Martinsville, Va - 02/2019 to 11/2021

•Cleaned three producion plants within an 8 hour window for quality inspection

•Made sure there were no debris on any production line or equipment

•Made sure quality inspection was passed every morning

•Got promoted to ERP Trainer. New employees were trained by me during their first 90 days before recieving a hard hat.

Packager- Press Glass

Ridgeway, Va - 11/2021 to 02/2023

•Package glass inside a wooden crate using a Hoist/ Crane

•Handlift windows from as high as 15 inches high and 196 inches long weighing a total of 220 pounds or more per window

•Had responsibility's of cleaning my production area (ex. Trash, broken glass, cardborad boxes, ect.)

•Had the responsibility to read schedule produion of trucks picking up and sending out windows.

Education and Training

Shaw High School

East Cleveland, OH

High School Diploma

Honor & Merit Roll Student

Cumulative GPA : 3.2

Career Technology: Automotive Tech

Contact this candidate