Timothy E. Devine 414-***-****

**** *. ****** *** ad4r9b@r.postjobfree.com

Greenfield, WI 53220

OBJECTIVE: Continue to grow and advance my career by leveraging my leadership and communication skills to develop a dynamic team around me, while impacting bottom line profitability for an organization.

BUSINESS RELATED SKILLS

Ø Excellent communication skills, both written and oral.

Ø Eleven years financial sales and collections experience.

Ø 19 years of project management experience from sales presentation to delivery of final products or services.

Ø Outstanding organizational and time management skills.

Ø Strong problem solving skills.

Ø Familiar with applicable commercial software packages, such as Microsoft Office Suite.

Ø Excellent presentation skills, including the ability to structure, develop, and deliver in front of large or small groups, as well as, a C Level audience.

Ø Possess the ability to develop and manage a business plan.

JOB HISTORY

11/20/2017-Present

Bank Manager:

Visibly lead daily branch operations and supervision of staff to ensure key objectives are met.

Ensure the branch is appropriately staffed and scheduled every day to meet customer service expectations as well as sales and operational objectives.

Partner with leadership to establish sales, service, operations and financial goals that are clear and measurable, and action plans to meet or exceed goals.

Initiate new business opportunities for the bank through the development of new prospects, centers of influence and excellent service of existing client relationships.

Provide timely coaching on performance issues, regulatory and compliance issues, and ensuring complete adherence to all company policies and procedures.

Recruit, hire, train and develop branch colleagues.

Manage new hire onboarding, ensuring all colleagues are highly engaged and are being developed.

Actively participate in community organizations and activities in a manner which reflects favorably on Associated Bank as well as encouraging colleagues to participate in community activities to enhance company diversity and inclusion.

Actively promote the bank in supermarket aisles, coaching staff to promote the supermarket banking philosophy, and helping staff adapt to aisle selling (in-store Bank Managers only)

Star Performer -2019

5/2016 - 4/2017

Marine Credit Union Branch Manager

Position Summary: Led a credit union branch. Ensured branch staff were providing quality service to members in all areas of branch operations. Mentored and trained employees to meet performance goals and develop careers within the organization. Focused, directed, delegated, and motivated branch staff in order to achieve business goals. Managed budget and operating expenses to ensure efficiency.

Major Duties and Responsibilities:

· Maintained a highly motivated, well-trained staff, while maintaining effective employee relations.

· Recommended, implemented, and supervised the budget for the branch.

· Applied and evaluated policies and procedures for the branch.

· Ensured that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.

· Recruited and selected quality applicants for vacancies, ensuring that the credit union is adequately staffed with competent employees.

· Completed all member business loans.

· Evaluated the job performance of branch office staff to ensure quality of work and service to members. Recommended salary increases.

· Worked with internal auditor to ensure compliance with internal controls.

· Monitored branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts.

· Monitored key products and sales within branch to ensure profitable and sound business practices and a high quality of service for members.

· Managed the security and safety of the branch. Analyzed and monitored security and safety policies and procedures on an on-going basis.

· Ensured that staff received on-going training on security and robbery procedures.

· Scheduled adequate staff to ensure efficient branch operation.

· Conducted loan interviews. Processed, approved and/or closed loans.

· Monitored branch operations to ensure a consistent, professional approach.

· Assisted staff or members in solving complex account problems.

· Created and maintained a cross-selling environment within the branch. Trained employees to maximize opportunities to sell products.

· Provided exceptional member service to our members.

· Abided by all applicable policies, procedures, and regulations.

· Effectively focused and directed the work of staff in order to achieve branch goals.

· Mentored and trained staff to assist with retention and succession planning efforts.

· Effectively presented credit union products and services to members.

Work involved extensive personal contact with members of community leaders, business leaders, and internal managers. Coached others to perform new tasks beyond their current responsibilities and encouraging others to continuously build on their skills was the key to success for incumbents. External contacts were vital, not only for the success of the position, but the success of the company overall. Ability to manage relationships, persuade, manage conflict and solve

11/2015 - 5/2016

Marine Credit union Associate Branch Manager

Position Summary: Assisted in leading a credit union branch. Ensured branch staff members were providing quality service to members in all areas of branch operations. Helped to mentor and train employees to meet performance goals and develop careers within the organization. Focused, directed, delegated, and motivated branch staff in order to achieve business goals.

Major Duties and Responsibilities:

· Assisted the Branch Manager with the operations of the branch. Scheduled staff, answered routine to complex questions on products and services, policies and procedures, or rules and regulations.

· Main responsibility was to oversee branch collections 30/60/90/120/150 day delinquent files.

· Assisted the Branch Manager with branch security at all levels to include open/close of the facility, vault, and safe deposit. Ensured that staff received on-going training on security and robbery procedures.

· Applied policies and procedures for the branch.

· Monitored work of member service reps and tellers to ensure the highest level of quality service to members.

· Acted as Branch Manager in the absence of that person.

· Maintained a highly motivated, well-trained staff, maintaining effective employee relations.

· Ensured that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.

· Helped recruit and select quality applicants for vacancies, ensuring that the credit union was adequately staffed with competent employees.

· Assisted in evaluating the job performance of branch office staff to ensure quality of work and service to members. Provided input into performance reviews of branch staff.

· Helped manage the security and safety of the branch.

· Scheduled adequate staff to ensure efficient branch operations.

· Assisted staff or members in solving complex account problems.

· Created and maintained a cross-selling environment within the branch. Trained employees to maximize opportunities to sell products.

12/2007 - 7/2015

Wells Fargo Home Mortgage Manager

· Responsible for the day-to-day operations of a team of collectors.

· Planned, directed, supervised and evaluated work flow. Coordinated work activities to achieve the volume expected to meet operational requirements.

· Recommended operational improvements. Responsible for day-to-day application of policies and procedures.

· Monitored performance of staff members according to established standards and conducted performance evaluations. Trained and coached staff. Made hiring decisions.

5/1996 - 2/2007

Wells Fargo Financial Branch Manager

· Managed retail sales and service function. The primary goal was to serve the customers' total financial service needs resulting in greater market share and satisfied customers. This was accomplished by creating a vital sales and service organization, as well as, promoting teamwork with partners and other corporate departments.

· Created, trained, and coached a successful sales team through the development of staff as a competitive advantage.

· Responsible for effective staff salary administration and rewards.

· Developed and administered budgets, business development goals, strategic objectives, staffing models, schedules, and performance standards.

· Collections –oversaw branch collections for the 15, 30, 60 and 90 day accounts.

· Consistently met and exceeded the 2% delinquency goals each month.

· Recognized as the top collection branch in the state from 1999-2003.

· Additional responsibilities included skip tracing, automobile repossessions, and creating legal packets.

Awards and Recognition

1998 Wisconsin Credit Manager of the year

1999 February- promoted to Branch Manager

1999 April- top performing branch 1st qtr

1999 December- top performing branch 4th qtr

1999 Top performing branch (Branch of the Year) State of Wisconsin

2001 Top performing branch 2nd qtr

2002 Top performing branch 1st qtr

2003 Delinquency control Top performing branch

2003 Top performing branch 1st qtr

2004 Top performing branch 1st qtr

2004 Top performing branch 2nd qtr

2004 Top branch in car sales

2005 Top performing branch 2nd qtr

References: Excellent references are available upon request.

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