Herman Neal Roberson

**** **** ***** **. · Collierville, Tennessee 38017 · Phone: 901-***-**** · Email: ad4r8q@r.postjobfree.com

PROFESSIONAL EXPERIENCE

PROTECTIVE INDUSTRIAL PRODUCTS, Olive Branch, MS 2019-Present

Operations Manager

Managed and maintained $110M inventory and achieved World Class ratings from multiple customers for this past year. Managed a staff of 12 employees, 1 exempt employee and 11 nonexempt employees. Responsible for the accountability of all inventories in a facility of 816,000 square ft. I managed the quality of inventory, the reclamation, and rehab of damaged inventory back into salable status.

Manage KPI goals for each department to meet customer expectations.

Recruit, hire, train and develop Warehouse Operations team; ensure coverage planning for staffing requirements and resource allocations.

Administer safety programs and ensure regulatory compliance.

Communicate and administer PIP policies and procedures.

Work closely with internal teams like sales, order management, and customer service to deliver orders on time within customer compliance guidelines, as well as improve processes and efficiencies.

Analyze customer chargebacks and root causes while creating corrective actions.

Review and ensure accuracy of inventory levels.

Conduct regular performance reviews with associates and team lead to ensure we are maintaining and developing a world class team.

Maintained accurate material availability to meet production schedules and ensure inventory is shipped per customer requirements.

XPO LOGISTICS, Olive Branch, MS 2018-2019

Inventory Control Manager

Responsible for all aspects and accountability for inventory and all processes leading to the attainment of goals. Instrumental in assisting and a valuable contributor to the Inaugural opening of 2 start- up facilities. I manage upwards of 14 nonexempt employees. Responsible for the accountability of all inventories in a facility of approximately 800,000 square ft. I also assist all operational supervisors and managers with receiving, put-away, picking, replenishment, and shipping of all products.

Supervise the Inventory Control team.

Designing and implementing an inventory tracking system for optimized inventory control procedures

Examine the levels of raw materials and supplies to determine shortages.

Document daily shipments and deliveries to replenish inventory.

Create detailed reports for adjustments, inventory operations and stock levels.

Evaluating new inventory, ensuring it’s ready to ship.

Properly order new supplies avoiding excessive surplus or inefficiencies

Analyze various suppliers to ensure the company is receiving the best cost-effective deals.

Hire and train new employees.

Maintain Inventory records and reconcile discrepancies.

MCKESSON CORPORATION, Memphis, TN 2003-2018

Operations Manager – Receiving (2007 – 2018)

Responsible for all inbound shipments into the facility. Managed staff upwards of 64 nonexempt employees. Responsible for all inbound operations surrounding $125M brand and generic pharmaceuticals daily. Assisted with the management of $4.5B in pharmaceuticals within the facility.

Organizes and deploys departmental strategy to Supervisors and Operations Support Leads and up to 50+ employees to enhance customer experience, increase productivity, mitigate risk, improve processes, maintain, and monitor program revenue and EBIT and increase employee and customer satisfaction.

Manage Operations Supervisors and Operations Support Leads performance to be measured against job requirements, roles and responsibilities and contractual agreements while reinforcing an innovative, evidence-based culture based upon financial acumen, data analytics, continuous process improvement, risk mitigation and opportunities for professional growth for assigned program(s).

Actively support the senior leadership team by participating in team meetings and strategy sessions while partnering with the training department to design, implement, and refine a leadership development program that builds bench strength while providing individuals with a pathway to career growth in operations.

Collaborates with Office of Customer Focus and Delivery, other internal business partners, manufacturer partners or vendors. Proactively communicates when the program’s objectives and/or agreements require reinforcement.

Evaluates financial and operational performance metrics (KPI/SLA) for assigned program(s); to grow margin, monitor expenses, identify, and interpret trends, spot threats, propose future opportunities for growth and ensure that contractual obligations are being met; holds regular meetings with Supervisor’s to summarize how metrics affect program objectives; mentors the development of Supervisor’s business acumen.

Work closely with Supervisors and Operations Support Leads to ensure that McKesson complies with all government regulatory, anti-fraud and abuse statutes by monitoring and maintaining standardized policies and procedures.

Mentors core competency behaviors and models McKesson’s core values (ICARE & ILEAD) in all internal/external interactions.

Reinforces operation’s commitment to building and growing a diverse, inclusive workforce.

Inventory Control Supervisor (2005-2007)

Enlisted to maintain and manage $3B of medication and supplies. Responsible for all aspects and accountability for inventory and all processes leading to the attainment of goals. Drive process improvement in inventory accuracy in book and perpetual through reporting to cross-functional areas. Perform random audits of standard operating procedures to ensure inventory integrity. Organize and facilitate inventory meetings and reporting relative to the inventory adjustment process. Lead, guide, and direct all quality control personnel. Assisted Inventory Manager in all capacities of maintaining inventory integrity. Also assisted all operational supervisors with receiving, put-away, picking, replenishment, and shipping of all products.

Reviews and analyzes reports, records, and directives, and confers with managers/ supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered.

Responsible for refrigerated product order fulfillment, quality assurance and packaging operations

Ensures the security and accountability of materials and goods with inventory control.

May evaluate current procedures and practices for accomplishing department objectives and develop and implement improved procedures and practices.

Gives work direction, resolves problems, and sets deadlines to ensure timely completion of work.

Ensures associate safety and builds a positive collaborative team.

Inventory Control Clerk (2003-2005)

Developed and maintained transactions documentation, process and procedure verification, and system review. Maintained data integrity in computerized inventory system and reporting practices. Maintained accuracy in cycle counts, reconciled variances, and analyzed inventory levels, inventory positioning, and planned deliveries. Developed and implemented inventory control procedures and reconciled inventory transactions.

to ensure accurate receipt and order entry. Resolve inventory variances based off customer correspondence. Monitors all inventory levels and resolves as required.

Manages physical inventory verifications based off customer requests throughout the year and provides end of year inventory to all customers.

Maintains quarantine inventory and monitors all quarantined product on hold; collaborate with Quality Assurance to manage market withdraws and recalls.

Resolves inventory discrepancies (shortages, damages, and product disposition.)

Manages and produces documentation to support customer requests to remove units for destruction. This includes receiving units into the system, creating outbound orders, and providing customers with final manifest proving product was picked up and destroyed.

Manages order entry functions to ensure orders are placed in a timely manner according to weekly internal routes, as well as overseas shipments with a third-party carrier.

Executes pick and ship confirmations, and daily ensure all departing orders have been confirmed pick and ship.

Sets up new items in inventory system(s).

Creates Purchase Order for inventory replenishment.

Schedules inbound and outbound trucks.

Makes frequent contact with all departments including warehouse personnel. Frequent client contact.

Will interact with other employees, supervisor, and manager. Some external contact with couriers.

Developed and designed inventory reporting process to upper management team.

EDUCATION

1993 Associate of Arts Degree

Itawamba Community College – Itawamba, MS

2018 Bachelor of Science in General University Studies

Concentration: Physical Education & Business Management

Delta State University – Cleveland, MS

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