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Case Management Customer Service

Location:
Plainsboro, NJ
Posted:
April 04, 2024

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Resume:

Master of Social Work (MSW) Graduate. Passionate in the fields of Social Work and Human Services. Dedicated professional who greatly values Human Rights, helping others and diversity. Finds great reward in helping and counseling others. Offering time in service and successful experience in one-on-one counseling and therapy sessions. Experience with case management work and group facilitation.

SKILLS SUMMARY

Familiar with therapeutic settings

One-on-one counseling experience

Case management skills

Group facilitation skills

Understanding of importance of confidentiality

Maintenance and update of case notes

Works well with others in team environments

Proficient in Microsoft Office Suite, to include: Word, Outlook, Excel, PowerPoint;

Administrative: office management/customer service

Reverence for Social Work Practice and Principles

Advocacy and liaison

Well organized; time-management skills

Expert in project management relations and skills

Strong communication skills

EDUCATION

Master of Social Work: Rutgers University

Awarded: 2024

Bachelor of Arts in Social Work: Rutgers University

Graduated with Honors.

Awarded: 2020

INTERNSHIP EXPERIENCE

First Baptist Church of Lincon Gardens: Clinical Social Work Intern Sept 2021 – May 2022

Conducted one-on-one therapy services with members as referred/needed.

Facilitated in group therapy and group discussions to include life skills trainings and community resources/ and referrals.

Accurately and successfully managed cases including providing useful community resources and referral tools to help link individuals to public programs and assistance.

Served as an effective liaison for clients, advocating on their behalf for pressing and important needs such as food, medical and housing concerns.

Actively participated in a COVID-19 vaccination initiative supporting members in the vaccination processes.

Helped in developing a food pantry and worked to distribute food when necessary to support the local community.

Hyacinth AIDS Foundation: Clinical Social Work Intern Sept 2019 – March 2000

Co-facilitated a behavioral group with group therapy sessions, activities and discussions to include life skills workshops, mental health issues and support group information.

Maintained client case notes accordingly to safeguard confidentiality and guarantee program efficiency.

Participated and served in major events to support community events such as: coordinating and facilitating needs to successfully host the AIDS Walk initiative.

Participated in coordinating National AIDS Day

Partake in on one-on-one client therapy sessions with Licensed Clinical Social Workers.

WORK EXPERIENCE

Aproviso: Project Manager July 2001 – March 2005

Oversaw new business developments, technical sales management, procurement of new business and created future project plans.

Assisted with and developed contracts for the client sites I managed.

Successfully supervised a staff of 20+ individuals.

Implemented new processes that maintain a highly FDA regulated site and a network security design to ensure adherence of HIPPA regulations.

Redesigned computer network.

Effectively executed new network policies and procedures.

Responsible for training clients’ user community after implementation of FDA regulated computer network.

Frequently wrote technical protocols for clients.

Designed and implemented new computer networks.

Assisted in installation of software to aid and ensure client remained FDA compliant.

American Society of Mechanical Engineers: Project Manager Consultant March 1998 – April 2001

Responsible for computer network redesign and computer infrastructure redesign projects.

Ensured adherence and implementation of policies/procedures to maintain company integrity and reputation.

Rendered application customization and redistribution.

Conducted hardware server upgrades and implementations.

Operated as senior support of client tickets and requests.

Cordis, Johnson & Johnson: Network Consultant June 1995 – Feb 1998

In charge of validation and authentication of the entire network infrastructure.

Executed validation of Document Management System.

Maintained such system integrity during redesign of the entire network infrastructure.

Created policies and procedures to support and maintain the network infrastructure.

Developed, implemented and conducted system audits.

Established and executed network infrastructure security policies.

Designed a validated system's remote office support strategy and systems/network configurations.

Established IT standard operating procedures.

Designed and published IT guidelines for Cordis' network users.

Devised a validated electronic application deployment utility system.

Formulated and performed a standardized desktop and application deployment process.

Constructed and worked with a development and test environment.

Created and installed GMP training environment.

Managed the computer network portions of the new computer room design and move.



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