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United States Customer Service

Location:
Las Vegas, NV
Posted:
April 04, 2024

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Resume:

VN

VENUS NARVARTE

ad4r7y@r.postjobfree.com 209-***-**** North Las Vegas, 89084 Nevada, United States

Results-driven Mortgage Closer with over of experience in efficiently managing the final stages of the loan process. Adept at coordinating with various stakeholders to ensure accurate and timely loan closings. Proven track record of meeting or exceeding production targets while maintaining a high level of regulatory compliance. Strong expertise in using industry-standard loan closing software and meticulous attention to detail in document preparation. Known for clear communication, problem-solving, and delivering exceptional customer service. Seeking to contribute expertise in closing loans seamlessly and efficiently to drive operational excellence and client satisfaction.

Loan Closing Software

Quality Control

Communication Skills

Problem-Solving

Data Collection

Loan Funding

Post-Closing Activities

Customer Service

Adaptability

Team Collaboration

Time Management

Negotiation Skills

Confidentiality

Customer Focus

DIRECT FUNDING INC North Las Vegas,

NV, United States

Mortgage Closer

01/2021 - 08/2022

Work closely with loan officers and processors to address any outstanding issues, ensuring a smooth closing process.

Oversee the entire closing process, ensuring timely and accurate completion of all documentation.

Ensure all mortgage transactions comply with federal and state regulations, including RESPA, TRID, and other relevant guidelines. Maintain effective communication with all parties involved in the closing process, including borrowers, title companies, and underwriters. Stay informed about industry trends, regulations, and best practices to continuously improve the closing process and ensure compliance. CLARK COUNTY CREDIT UNION North

Las Vegas, United States

Mortgage Loan Closer/Mortgage Funder

10/2016 - 09/2020

Led a team of closers in managing a high volume of loan closings, maintaining a focus on efficiency and accuracy.

Conduct thorough reviews of Closing Disclosures (CDs) and Loan Estimates

(LEs) to verify compliance with TRID regulations.

Ensure timely funding of loans by coordinating with post-closing and secondary market departments.

Execute end-to-end mortgage closing processes for conventional, FHA, and VA loans.

Maintain a high level of customer satisfaction through effective communication and problem-solving during the closing process.

Citi Bank Las Vegas, United States

Mortgage Loan Specialist

07/2011 - 10/2012

Utilize in-depth knowledge of mortgage products, underwriting guidelines, and compliance standards to facilitate the smooth processing and approval of mortgage applications.

Act as a liaison between clients and internal teams, providing timely updates on loan status, addressing inquiries, and resolving issues to enhance customer satisfaction.

Summary

Skills

Experience

Employ strong organizational and multitasking abilities to manage a high volume of loan applications, prioritize tasks, and meet tight deadlines. Conduct a thorough analysis of financial documents, credit reports, and property valuations to assess borrower eligibility and loan viability. Maintain up-to-date knowledge of industry regulations, changes in lending policies, and market trends to provide informed guidance to clients. LIFE EQUATIONS STAFFING

ALHAMBRA, CALIFORNIA, United States

Law Firm Representative

10/2010 - 03/2011

Facilitate case management by liaising with attorneys, organizing case files, and ensuring accurate documentation to streamline legal processes. Conduct initial client consultations, assess legal needs, and guide clients through the intake process to gather relevant information for attorneys. Prepare legal documents such as contracts, agreements, and correspondence, ensuring accuracy and compliance with legal standards. Coordinate court dates, deadlines, and appointments for attorneys, optimizing schedules for efficient case management.

Cultivate and maintain positive client relationships through effective communication, ensuring clients are informed about the progress of their cases. WEST ASSET MANAGEMENT

STOCKTON, CA, United States

Loss Mitigation Specialist

06/2001 - 09/2010

Conducted comprehensive financial analyses to evaluate borrowers' ability to meet modified payment terms.

Developed and maintained effective relationships with external agencies, including government entities and nonprofit organizations, to enhance loss mitigation efforts.

Analyzed financial statements, credit reports, and other relevant documentation to evaluate borrowers' financial situations.

Monitored and managed a portfolio of delinquent accounts, ensuring timely and accurate resolution of issues.

Recommended and implemented loss mitigation strategies to minimize financial losses for the organization.

FINANCIAL CENTER CREDIT UNION

STOCKTON, CALIFORNIA, United States

Loan Counselor

04/2007 - 05/2008

Guide clients through the loan application process, ensuring accuracy and completeness of documentation.

Educate clients on financial literacy and guide them on improving creditworthiness.

Advise clients on suitable loan products, interest rates, and repayment terms based on individual financial situations.

Conduct thorough financial assessments to determine clients' eligibility for loans. Achieved a [specific metric, e.g., 20% increase in loan approvals] through efficient application processing.

HERITAGE PLAZA MORTGAGE

STOCKTON, CALIFORNIA, United States

Mortgage Processor/Closer-Funder

01/2001 - 09/2006

Leveraged in-depth knowledge of mortgage products and underwriting guidelines to process and close a high volume of mortgage loans. Conducted thorough reviews of loan files, verifying the accuracy of information and adherence to regulatory requirements.

Coordinated with loan officers, underwriters, and title companies to resolve any discrepancies and ensure a smooth closing process. Executed quality control checks on loan documents to mitigate errors and reduce the risk of compliance issues.

Consistently met or exceeded production targets while maintaining a high level of accuracy and compliance.

NATIONAL COLLEGE OF BUSINESS & ARTS, MANILA Quezon City, Philippines Bachelor of Science in Marketing

10/1974

Education and Training



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