KATHY S. FIENE

Santa Fe, TN 615-***-**** ad4r7i@r.postjobfree.com

Professional Summary

Seasoned Business Professional, Sr Program and Portfolio Manager, with Lean Six Sigma Green Belt Certification. Over 20 years of experience in managing cross functional software implementations across multiple business units, from ideation through post implementation and support via waterfall and agile methodologies. Advanced time management and analytical skills. Currently oversee the Product programs, promoting collaboration and buy in of the plan, as well as monitoring and controlling project performance, including KPIs to ensure project meets agreed quality, cost, and time parameters in safe and environmentally sound manner. Continually exceed expectations by creating valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, vendors, and team members. Skills

• Credit Card Analyst

• Lean Six Sigma Green Belt Certified

• Requirements Gathering & Analysis

• Creating Bid Documents & Scopes of Work

• Disaster Recovery

• RFPs to Achieve Best Service & Pricing

• Risk Management & Delivering Results

• Driving KPIs

• Contract Negotiations & Management

• Vendor Relations

• Vendor Training & Improving Workflows

• Internal Team & External Client Event Planning

• Advanced MS Office Suite, ServiceNow, JIRA

• Intermediate ITIL, Azure DevOps

• Multi-Tasking & Prioritizing

• Inter-Departmental Team Lead

Work History

Sr. IT Project Manager (Contract)

Clapself – San Francisco, CA 11/2023 to 03/2024

Collaborating with Leadership and technical teams, including engineering, developers, product owners and quality analysts to deliver enhanced and high functioning software.

• Software enhancements

• Client engagement

Program Manager (promoted)

Clearsense, LLC – Jacksonville, FL 01/2023 to 11/2023 Rationalizing the product portfolio, assisting in the creation and management of Statements of Work, helping to analyze the decisioning around resource deployment, and providing visibility into cost management.

• Provide support to the organization through leadership and reporting pursuant to governance, alignment, assurance management, integration, optimization, financial management, infrastructure planning, and improvement opportunities.

• Portfolio management

• Maintain and manage vendor relationships

• Client engagement

• Monitor costs, resource commitments, and KPIs

Project Manager 05/2022 to 12/2022

Clearsense, LLC – Jacksonville, FL

Play a critical role in supporting Clearsense and our clients by establishing the implementation approach, identifying key requirements for success, and leading the project team to ensure client satisfaction. In addition, this role focuses on persistent process improvement and development to guarantee that the Client Delivery Division is continuing to deliver value alongside awareness for opportunities that will lead to the most exceptional client experiences. Functions as liaison between the client and project teams.

• Passionate collaboration with the Clearsense Product Development and Data Engineering teams.

• Develops and directs technical and non-technical project teams through all project activities.

• Manages and works with other teams in the analysis, development, and delivery of engagement materials.

• Analyze cross-technology and cross-platform issues, partnering with subject matter experts to evaluate the technical feasibility of requests and proposed solutions.

Sr. Program and Portfolio Manager 07/2018 to 02/2022 Delek US Holdings, Inc – Brentwood, TN

• Infrastructure Portfolio Manager, leading 2 Project Managers to cover all projects and programs for both Networking and Platform Engineering. Partnering with development team on software implementations such as SAP, Right Angle, Citrix XenApp. Supported Disaster Recovery efforts, helping to guide a structured approach to quickly resume work after an unplanned incident.

• Directing PCI/DSS for 300 stores and coordinating efforts amongst teams, as well as managing vendor relations, including MSAs, SOWs, and NDAs.

• Supervising a staff of Technicians and Junior Project Coordinators, while planning and developing objectives, milestones and KPIs for mission-oriented programs.

• Successfully completed EMV/MNSP project for 253 retail locations.

• Endpoint Refresh project for retail. Installing new manager workstations at 253 retail locations.

• Successfully representing IT and Business stakeholders during the development and implementation of the program's overall strategy, with responsibility for Program success and adoption, including system usage.

• Managing the IT Engineering and Support Services Book of Work which includes SD-WAN, Retail POS PCI cutover, MNSP- Base51-EMV installs in 300 Retail stores, and other projects such as a Bio-fuel station.

• Identifying key project interdependencies across the program that may impact IS, tracking and managing risks while serving as an escalation point to resolve program issues, remove roadblocks, and formulate contingency plans.

• Facilitating the creation of program roadmaps, and program governance structures to support Project Managers, as well as driving and challenging business units on their assumptions of how they will successfully execute their plans. IT Business Management Specialist & Project Coordinator 01/2017 to 02/2018 Kirkland's, Inc – Brentwood, TN

• Effectively managed multiple projects, including RFP's for management print services and data management, as well as a Telecom project for 400+ Retail stores, utilizing the Waterfall Methodology.

• Worked closely with and managed Telecom Management and Telecom Consolidation Vendor relationships, negotiating lease buyout pricing and lower rates on renewals, reducing redundancies while also reducing Telecom spend.

• Onboarded a new TEM provider and managed vendor contracts and commitments, as well as provided oversight of hardware and software assets, maintaining the catalog.

• Established process improvements within the department, especially as it related to technology and workflow enhancements, as well as facilitated team vendor training around workflow changes.

• Developed and implemented effective operating, fiscal, and resource related procedures, ensuring compliance to policies, while aiding in the preparation of field communications pertaining to technology or process improvements.

• Managed all Operations POS end-user testing for IT related field initiatives and performed data retrieval and aided in the detailed review of complex reports to ensure accuracy in assumptions, formulas, and conclusions. Project Coordinator & Asst to South Regional Director 08/2015 to 12/2016 Wells Fargo Private Bank – Nashville, TN

• Successfully supported large-scale projects that impacted multiple departments, systems, or workflows, and coordinated RFPs, negotiated contracts, and managed relationships with internal partners and external vendors for the Region.

• Effectively partnered with Relationship Managers, marketing resources, and external vendors to create plans and manage multiple high net worth client and team member regional events, including the CMA awards.

• Strategically implemented office process improvements in Nashville, Birmingham, and Mobile markets, as well as drove regional management of communication, action planning, reporting, and tracking for national initiatives.

• Leveraged hands-on knowledge to guide executive decisions for, including identifying and recommending improvements.

• Provided administrative support executing activities while building strong relationships

• Managed senior leader calendars scheduling

• Answered incoming calls and emails, responding to queries and requests appropriately

• Coordinated complex travel accommodations, including flights, hotel reservations, maps, directions, and ground transportation.

• Prepared and revised meeting and presentation materials

• Created general correspondence, including letters, memos, e-mails, and reports

• Completed and updated reports and maintain systems and data

• Maintained general office functions by updating and maintaining databases and files

• Provided key support for special projects as needed

• Managed archiving and filing in line with statutory requirements and company policy

• Directly managed project plans and logistics for a Mobile office build out into the new Wealth Management office space, utilizing the Agile and/or Waterfall Methodology.

• Maintained project documentation including meeting minutes, issues log, and change control log, KPIs, and ensured posting of documentation to project approved document repository and web site if applicable.

• Produced status reporting, including milestone summary, key issues, risks, benefits, and summary of costs incurred, as well as consolidated and ensure the timely submission of bills and expense statements. Executive Assistant to CEO & Project Manager 10/2014 to 08/2015 National Seating & Mobility – Franklin, TN

• Understood the CEO's strategic priorities and remained vigilant about ensuring his calendar aligned to these, as well as managed complex travel scheduling, including domestic and international air, limo, and train.

• Proactively stayed on top of operational business processes and ensured the CEO was timely informed on status updates and shifts in productivity, while managing multiple, detailed projects utilizing the Agile and/or Waterfall Methodology.

• Coordinated RFPs, negotiated contracts, and managed relationships with internal partners and external vendors, as well as compiled and compared data from spreadsheets or contracts, in addition to preparing Board presentations.

• Leveraged hands-on knowledge to guide executive decisions for, including identifying and recommending improvements.

• Provided administrative support executing activities while building strong relationships

• Managed senior leader calendars scheduling

• Answered incoming calls and emails, responding to queries and requests appropriately

• Coordinated complex travel accommodations, including flights, hotel reservations, maps, directions, and ground transportation.

• Prepared and revised meeting and presentation materials

• Created general correspondence, including letters, memos, e-mails, and reports

• Completed and updated reports, including KPIs and maintain systems and data

• Maintained general office functions by updating and maintaining databases and files

• Provided key support for special projects as needed

• Managed archiving and filing in line with statutory requirements and company policy Executive Assistant to CIO and Project Coordinator 12/2011 to 10/2013 Williamson Medical Center – Franklin, TN

• Managed project scheduling for large scale projects

• Leveraged hands-on knowledge to guide executive decisions for, including identifying and recommending improvements.

• Provided administrative support executing activities while building strong relationships

• Managed senior leader calendars scheduling

• Answered incoming calls and emails, responding to queries and requests appropriately

• Coordinated complex travel accommodations, including flights, hotel reservations, maps, directions, and ground transportation.

• Prepared and revised meeting and presentation materials

• Created general correspondence, including letters, memos, e-mails, and reports

• Completed and updated reports and maintain systems and data

• Maintained general office functions by updating and maintaining databases and files

• Provided key support for special projects as needed

• Managed archiving and filing in line with statutory requirements and company policy

• Managed budget, forecasting and KPIs

• Board presentations

Associate Marketing Manager(Promoted), Administrative Assistant 03/2007 to 12/2011 Tractor Supply – Brentwood, TN

• Managed corporate sponsorship program for retail stores

• Created RFP’s, negotiated contracts with vendor partners

• Managed marketing budget and forecasting for $60MM budget

• Provided administrative support executing activities while building strong relationships

• Managed senior leader calendars scheduling

• Answered incoming calls and emails, responding to queries and requests appropriately

• Coordinated complex travel accommodations, including flights, hotel reservations, maps, directions, and ground transportation.

• Prepared and revised meeting and presentation materials

• Created general correspondence, including letters, memos, e-mails, and reports

• Completed and updated reports and maintain systems and data

• Maintained general office functions by updating and maintaining databases and files

• Provided key support for special projects as needed

• Managed archiving and filing in line with statutory requirements and company policy Project Coordinator & Administrative Asst. – Wiser Company – 2006 to 2007 Executive Asst. to the CEO – John Moody & Associates, Inc. – 2004 to 2005 Office Manager & Executive Asst. to the CEO – National Guitars – 2001 to 2003 Executive Asst. to the SVP of Design – Ashley Furniture – 1997 to 2000 Credit Card Analyst – Bank of Mississippi – 1995 to 1997 Education

Columbia Southern University – Business Administration Cuesta College – Business Administration

Certification

Lean Six Sigma Green Belt – #80870787

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