LeAnn R. Guy

**** ***** ****** ***** *****

Cumming, GA 30028

404-***-****

ad4r7a@r.postjobfree.com

Summary of Highly motivated, self-starter with years of office experience in diverse

Qualifications business settings. Accustomed to working in fast-paced and challenging environments.

Flexible and successful in handling several responsibilities simultaneously.

Work

Experience RBM of Alpharetta Alpharetta, GA October 2014-Present

Certified Parts Advisor/Boutique Sales

Responsible for the daily deposit on all sales for the Parts Department.

Manage the cash schedule and Corporate Billing charge accounts for wholesale accounts out of state. Consisting of all data entry posting payments to the appropriate account.

Responsible for all wholesale inventory regarding parts and cores returned. Issuing credit invoices and money refunds to client in a timely manner.

Manage all receiving and posting of parts inventory from six parts distributors. Posting all inventory credits on damaged, warranty, mis-packaged parts and rebates issued by Mercedes Benz.

Parts Advisor on the front part counter for customer retail, Wholesale accounts, Service Department and Sales Department. Experienced using CDK System, Service Edge, Mercedes Benz Xentry Portal Parts Catalog, Mercedes Benz Paragon, and Odus Accessories Catalog to sell parts and accessories efficiently.

Manage in store Boutique. Ordering all inventory through Mercedes Benz and outside vendors. Handling all posting, labeling, pricing and product display in the boutique.

Started off in the Service Department in BDC and cashier for six months before promoted and switching over to the Parts Department. Responsible for excellent customer service scheduling service appointments, answering all service calls, switchboard operator, collecting money on customer repair orders, scanning all repair orders and loaner vehicle contracts.

Childcare Cumming, GA March 2002-October 2014

Provide a safe and secure environment in my home for infants, toddlers and

after school care for children.

Responsible for overseeing all aspects of the daily routine including feeding, administering medicine and dressing.

Plan and organize age appropriate activities and crafts on a daily basis.

Provide transportation for after school activities.

Excellent analytical skills with the ability to analyze situations accurately and effectively.

Property Management Cumming, GA May 2006-April 2013

Manage all expenses associated with personal rental property.

Responsible for yearly spreadsheets for CPA.

Developed budgets to optimize maximum profit.

Coordinate routine maintenance and repairs of property.

Tom Jumper Chevrolet Atlanta, GA August 1997-March 2002

Assistant Warranty Clerk/Cashier

Responsible for GM DCS operations following company policies and procedures, which included WINS claim submissions and claim reconciliation using credit memo documents and accounting schedules for warranty claims.

Handled all data entry on ADP System for claim applications, processed extended warranty claims and added new vehicles for Pre-Delivery Inspection.

Implemented and maintained a filling system for storage and retrieval of warranty documents to facilitate claims payment.

Responsible for helping customers as a cashier collecting money on ADP System with an average work load of two thousand repair orders per month.

Participated in booking and dispatching customer repair orders and assisted with updating general information regarding vehicle repair status, vehicle history and changing customer information to improve customer service.

Experienced in answering phones with up to forty calls per hour using a Fujitsu 9600 switchboard for two hundred employees.

Participated in Deiss Associates Workshop training program through General Motors designed for better customer service.

Computer Microsoft Word, Excel, PowerPoint, CDK System

Skills

Education Carl Harrison High School, Kennesaw GA

References Provided upon request

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