Robert R. Salter C 858-***-****

ad4r76@r.postjobfree.com

Professional Skills

Sales

•In-bound/out-bound call center experience

•First contact sale opportunity experience

•Face-to-face sales presentation, including tradeshows

Customer Service

•Provided direct customer service for all guest’s requests at The Four Seasons Aviara

•Welcomed guests as their first impression upon arrival at front of the resort

•Provided guests with details about local attractions, transportation, all other amenities

Communication

•Excellent written and oral communication

•Enjoy working directly with the public and prospective clients

•Responded to inbound customer emails

INSTACART, MAPLEBEAR INC 06/2020 to Present

Full shopper and delivery of grocery orders and sports equipment to families all over San Diego

JTY INC and SERVPRO of Sorrento Valley

SERVPRO: Housing and Commercial building restoration 03/2016 to 08/19

Restored homes and safely and securely packed contents in and out of homes

High end window installation for JTY

TriWest Healthcare Alliance through Aerotek Staffing 10/2015 to 02/2016

Customer Service Representative - Call Center

•Took 25 - 35 calls per day regarding Veterans' medical files

•Calls ranged from basic benefit information to reading medical documents for patients and medical staff

•Communicated directly with the Veterans/Patients and medical staff and Physicians

Provide-Commerce through Sedona Staffing 04/2013 to 12/2015

Customer Service Representative – Call Center

•Took 50-70 customer service calls per day regarding new and previously placed orders

•Resolved customer issues regarding product quality, delivery/tracking, 100% satisfaction guarantee

•Resolved customer complaints; took appropriate actions with refunds, replacements, credits

ARS National 06/2012 to 12/2012

Collector – Call Center

•Made 150-250 account calls daily in addition to resolving client in-bound calls

•Adhered to a rigorous lawful standard of compliance on every call

•Upheld a code ethics placing the client’s best interests as my top priority and as mandated by law

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