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Customer Service Administrative Officer

Location:
Lagos, Nigeria
Salary:
#200,000 and above
Posted:
April 04, 2024

Contact this candidate

Resume:

FAJINMADE ABIODUN RAMOTALLAHI

Address: **, ***** ********** ******, ******, Lagos State

Email: ad4r6l@r.postjobfree.com

Tel: 081********, 081********

CAREER OBJECTIVE:

To seek a role in any relevant establishment that gives me the opportunity to apply my knowledge

to drive more growth and development in the already developed or developing establishment.

INSTITUTION ATTENDED WITH DATE:

Federal University of Technology Akure

Community High School, Olanla, Ibadan, Oyo State

2019

2013

New Era Girls Science School, Osun State

2007

QUALIFICATION OBTAINED WITH DATE:

B.Tech. Biochemistry with Second Class Hons. (Lower Division) 2019

WASSC, West African Senior School Certificate

First School Leaving Certificate

2013

2007

CERTIFICATIONS:

Chartered Institute of Environmental Health and Safety

Graduate Diploma, Health Safety and environment

2020

EXPERIENCE:

First Bank Nigeria Limited from January 2022 Till Date.

Responsibilities:

Financial Transaction Officer and customer Service Officer.

• Assisting customers in processing transactions, such as deposits, withdrawals or payments,

resolving complains or accounting discrepancies and answering questions.

• Informing customers about banking products and services.

• Tracking, recording, reporting, and storing information related to transactions, bank

supplies and customers, ensuring all information is accurate and complete.

• Maintaining and balancing cash and withdraw.

• Packaging cash and to be stored in drawer and bank vault.

• Keeping a clean organize work area and a professional appearance

• Handling currency transactions and handling confidential information in a responsible

manner.

• Using software to track information and generate reports.

• Building customer relationship.

• Assisting customer with replacing lost or stolen credit or debit cards

• Maintains and managing existing account and capturing new account for customer.

• Refers complex issues to the higher authorities.

Following all bank financial and security regulations and procedures.

Grace and Mercy Households Improvement Initiative from 2020 to 2022.

Responsibilities:

• Acted as a credit officer

• Review loan requests

• Assess clients’ financial status

• Evaluate creditworthiness and risks

• Contact clients to gather financial data and documentation

• Analyze risks and approve or reject loan request

• Calculate financial ratio (e.g. credit score and interest Ratio)

• Set up payments plan

• Maintain updated records of loan applications Follow up with clients

about loan Monitor progress of existing loans.

Independence National Electoral Commission (IINEC) Nov. 2019 – 2020

Position: Corps Liaison Officer Responsibilities

• Acted as the middle link between fellow corps members and the NYSC authorities,

represented by the Local inspector (LGI)

• Served as Independence National Electoral Commission (INEC) under General

Administration and procurement (GAP) Department, Ibadan, Oyo State

Sunshine honey and Agro-industry Limited, Akure Ondo State May 2017–Nov. 2017

Position: Student Intern (SIWES/Industrial Training)

Responsibilities:

• Worked as part of the laboratory team (quality control manager) where we ensure proper

chemical analysis and microbial analysis to both raw and purified honey.

• Learnt people management, viable communication skills

• Ensured the laboratory is always well arranged and all chemicals are properly tagged to

avoid unforced errors.

SKILLS AND COMPETENCIES

• Computer/IT Skills: I have knowledge of Microsoft Package (MS Word, MS Excel and

MS PowerPoint) which I use often when doing my assignments, personal write-ups etc.

• Communication skill: Verbal and written

• Organization Skill: Effective administration skills, good project management skills,

ability to work with minimal supervision, good problem solving initiative, Time and

Event management skills.

• Ability to work under pressure and deadline: I work well under pressure and remain

calm and focused while reaching my targets/goals within the given time.

INTEREST: Reading, Travelling, Research and meeting People

REFEREES:

Dr. Clown

Biochemistry Department

Ilesha Garage, Akure, Ondo State.

Tel: 080********

Dr. Agunloye

Biochemistry Department

Bola International Group of School, Akure, Ondo State

Tel: 080********



Contact this candidate