Nathalie Coureaud-Shaw

*** **** *********** ******

Durham, NC 27701-2410

Mobile Phone: 919-***-****

Home Phone: 919-***-****

ad4r69@r.postjobfree.com

CAREER SUMMARY

I am versatile, analytical and hard-working Law Graduate. I have developed and achieved the following experiences: Public Relations/Communication, Presentation Coaching skills, and Promotional/Marketing via in print media and internet. My pre- vious diverse experiences have also included me being in the role as Project Manager, Negotiator, Brand Ambassador, Lan- guage Translator (Native French Speaker: fluent in English - speaking/writing, translated for both official Government, Pri- vate Industry & Civil roles). I am very self motivated and enjoy expanding into new experiences and challenges. I am seek- ing a position that can utilize my diverse and unique skill sets, that I know can contribute to your organization. CAREER SKILLS/KNOWLEDGE

• Proficient & Fluent in French/English translation, both spoken & written (Government & Civil role)

• Masters in Law: experience/focus on French Civil, E.U. & International Law

• BA in Marketing

• Public Relations & Public Relations

Protocol (Assessment/Repair)

• Executive Consultative skills

• Experienced with sales, Marketing/Demo in stores and Customer Services

• Computer Proficiency: Apple OS-X and Windows XP/Vista & 7 (knowledge of Apple’s-iWork Suite & Microsoft Of- fice Suite).

• Q/A Global Website translator. To assure websites targeted to countries with French speaking customers are properly translated and tested

MY CAREER & PERSONAL ACHIEVEMENTS

• Campaign Strategist & Public Relations Lead for Congressman Olivier Darrason (this position was voluntary). After his successful win, I was appointed to the position of Chief of Staff/Public Relations Director.

• First woman and youngest person to be appointed to an executive position, by the Mayor of the city of Carpen- tras, France, as a Director of Media Relations (P.R./Print/City Information & City Info/Tourism Website Develop- ment).

• All advanced education was achieved through qualification of Academic Scholarships EXPERIENCE

Sale and customer service at Loaf Bakery, Durham, NC, 2017-2021

Consistently keep a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

Handle closing and opening procedures for the bakery.

Establish and maintained open, collaborative relationships with the kitchen team.

Quickly and courteously resolve all guest problems and complaints.

Display a positive and friendly attitude towards customers and fellow team members• Creator and Teacher Frenchlesson4you, Durham, NC, 2014-present

Private lessons, tutoring and conversation with a true native French speaker to learn and/or improve French language abilities.

Brand Ambassador/Demo Representative, Demo-Licious!, Durham, NC, May 2013-Janvier 2014

Demo-Licious! is a company helping businesses from the high-growth, natural health food, supplement and organic skin products world, to raise awareness of their products by organizing demos in the stores carrying their lines. Working part- time as a demo representative, I :

Educate and inform the public about products’s features.

Engage shoppers and share key messages about the products to create an interest and eventually a sale.

Provide accurate and timely reporting of time worked and sales results.

Participate in special marketing events featuring the products in collaboration with the stores Sale Department and Demo Coordinators.

Content Curator/Marketing Writer, Business Soil, Harbor Beach-MI, August/2011-March 2013

Business Soil is a tech and design company helping small businesses grow in the new global environment. Business Soil works mainly with small businesses to aid them in a wide array of needs, through consulting, design, photography, video services and social media management.

I was working for Business Soil part-time and from home.

Gathering information from various websites and other sources like traditional media and determining what’s of value for the current topic and what gets put aside.

Analyzing the collected data and determining how it relates to the key marketing objective.

Attributing the information to the overall theme for the story that will sell the brand and/or the products.

Search Engine Optimization (SEO).

Help find, organize and share content online to ensure that their site is constantly delivering updated, highly topical, keyword-rich content.

Writing advertising articles for the new products carried by the clients on their websites. Customer Service Agent/Translator, art.com/allposters.com, Raleigh NC March/2010-June/2010

Provide inbound and outbound phone & email support for customers, orders and queries/inquiries from Quebec, Canada.

Sr.Team French Translator (native French, Canadian French to English Translator).

Interacting with French Canadian customers in French and American customers in English via phone and emails. Providing information that assist customers on making their purchasing decisions.

Providing a valuable rapport between customers and the company. Responding to customer inquiries and making sure that any problems they are experiencing are resolved.

Global Website Q/A & User Acceptance Team (UAT) Member: assist to assure that all IP global websites that are owned by Allposters.com which are targeted specifically to countries with French speaking customers/population are properly translated. Edited and tested websites before global launch, assisted post of launch (UI/UX/GUI, Contact/ Email, POS{Point Of Sales}Transactions/Billing & Advertising Coupon Codes). Executive Personal Assistant/Office Manager, Ouest-Coordination,S.A., Aix en Provence FRANCE January/2007 - August/2008

Regional Office Manager/Coordinator & Direct Executive Assistant to Region Director.

Composed correspondences & reports for the manager and team members (daily, monthly, quarterly & yearly), project managed and maintained team project calendars, handled incoming phone inquiries and updated/provided thorough documentation/specs of various projects as per requested or needed.

Prepared agendas, arranged meeting facilities, accurately recorded meeting minutes of team and arranged travel itineraries.

Successfully managed office team members during the absence of Regional Director. Principal Executive Assistant/Office Manager, F.S. SCOTT CEMENT, Aix en Provence, FRANCE October/2006 - January/2007 (temping, hired by Manpower Aix).

Principal Executive Assistant & Office Manager/Coordinator.

Coordinated daily office procedures: maintained daily and project calendars; handled incoming.

Managed deadlines on incoming requests and initiated preliminary work.

Filled in as the ‘Proxy’ person while Director of Operations was on leave/travel during his short durations away from office.

Coordinated daily office procedures: maintained daily and project calendars; handled incoming phone inquiries and confidential/sensitive business correspondences.

Chairman’s Personal Executive Assistant, Marseille-Provence Airport, Marseille, FRANCE June/2006 - September/ 2006 (contractor: hired by Manpower Aix)

Personal Executive Assistant & Office Manager/Coordinator.

Handled daily office procedures, as well as maintained daily and weekly project calendars, handled incoming inquiries that were for the Chairman (phone/email/pager).

Successfully filled in as a Proxy for the Chairman during his absences away from the Airport Campus.

Composed correspondence/reports for the manager and team members, assisted in prioritizing daily events, such would include prepared agendas, arranged meeting facilities, accurately recorded meeting minutes, arranged travel for the Chairman and executive membership.

Customer Service Manager, Crédit Agricole Bank, S.A., Carpentras, FRANCE March/2004 - September/2005

(contractor: hired by Manpower Avignon)

Bank of Carpentras-Manager of Customer Services.

Coordinated and trained the hired Customer Service Attendants in understanding the bank’s product offerings to it’s customer base (mortgage, insurance & financial inquiries) as well as understanding the Scope of Support and Protocols of the bank.

Engaged with both, current and new customers, to provide clear them with information to helped solve and resolve any banking issues. Also introduced bank products to both new and current customers. Performed and engaged in direct customer service duties (took orders, probed customers so to know what products would make best fit), and made appoints by request.

Real Estate Principal Assistant, Guy Hocquet Real Estate, S.A., Carpentras, FRANCE May/2003 - February/2004

Principal Executive Assistant and Media Coordinator.

Coordinated appointments and organized tours of properties for clients.

Assisted in the preparation of pre- and post-mortgage paperwork.

Maintained daily and weekly listings. Created effective advertising copyrights for internet website, magazines, flyers and newspapers.

Developed and maintained prospects list for all partners and agents, as well as organizing addresses and phone numbers for targeted seller categories to use for direct postal mail campaigns.

Researched all possible media/multi-media outlets (print/video/internet video) to find unrepresented prospects for buying/selling, once found this would be presented to both owner & partners, if approved (97% approval rate) the campaign would then be deployed and followed to see if the segment has been reach (99% reached rate feedback).

Maintained all websites involved keeping property and agent information current (residential, land and commercial. Owner/Proprieter, Simpson’s Cafe, S.A.R.L., Carpentras, FRANCE June/2001 - February/2003

Proprietor/Owner of a cyber cafe .

Managed and led projects in accordance with the business plan (in 2 years, business grew 70%, successfully).

Developed and planned training for a staff of ten, after first year maintained a staffing average of 20. Ensured all policies and procedures were adhered to in accordance local city legislation/laws.

Designed advertising for local newspapers and reviews. Maintained the cafe’s website.

Ensured a secure, well-equipped and comfortable environment for all users. Supervised the review of and updated internet usage guidelines.

Held public computer/internet teaching sessions for local Senior Citizen population as a community service. Director of the Communication and Public Relations Department for the City of Carpentras, Carpentras, FRANCE February/1998 - May/2001

Director of the Communication and Public Relations (managed a personnel of ten.

Served as the city’s Head of Communications & Public Relations Department.

Answered inquiries from media outlets, as well from individuals and other organizations Organized events including bi-weekly press conferences, exhibitions and press tours.

Directed/Supervised the reconstruction of the city’s websites (government and tourism websites), brought it up to date both the UI and tested so that all popular browsers are supported.

Prepared and supervised the production of promotional publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films/multimedia and internet website for the city.

Arranged and conducted programs to maintain contact between city businesses, various organization representatives (public/private) and the public (direct appointments and open town-hall meetings).

Prepared annual reports and proposals, along with the use of multi-media presentations for meetings with and for government leaders there were both open and private.

Represented the City and the mayor in both community and sister city abroad projects. Chief of Staff for Olivier Darrason, Congressman, Istres, FRANCE February/1994 - January/1998

Chief of Staff/Public Relations Officer for Congressman Olivier Darrason.

Served as formal spokesperson and media liaison for the Congressman.

Maintained a good working relationship with staff, media, and constituents.

Organized meetings with the national and local media, and local community, these would be both planned or impromptu.

Developed and implemented Public Relations strategies in print/T.V., radio & internet.

Managed and stewarded a congressional staff of fifteen.

Oversaw the creation and distribution of the Congressman’s newsletters and questionnaires.

Remained abreast of current legislative and non-legislative issues about which the Congressman may be questioned, may it be in his district, national or international involvement.

Provided ideas and advice on the effect the Congressman's actions and legislative activities have in the media. EDUCA TION

Diploma of Personal Assistant (Université UIII Aix en Provence) 2005-2006 Master’s degree in Juris Doctorate (Université Aix-Marseille III) 1993 General Studies-Wytheville College-VA-USA 1988-1990 TOEFEL 1988 - Paper Test Score - 638 (Highest Score one can achieve is 677) Baccalauréat (série A1 Lycée St Charles-Marseille) 1987 References available upon request.

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