Customer Service Grand Rapids
Resume:
Joy Steed
Grand Rapids, MI *****
**********@*****.***
• Excellent customer service and communication skills
• Experience starting and running a business
• Self starter
• Team Player
• Detail oriented
• Proficient in Spanish
• Experience in dementia care
• Cultural consciousness
Work Experience
Owner and CEO
Joy's Quality Cleaning - Grand Rapids, MI
January 2023 to Present
• Started a cleaning business in January of 2023 with one customer. Currently have 14 customers who rely on this business for weekly, biweekly, and monthly cleanings.
• Provide customers with quality home cleanings.
• Handle all marketing and scheduling as well as coordinating with subcontractors.
• Hiring and training subcontractors.
• Provide superior customer service through excellent communication, punctuality and detailed cleanings.
• Purchase all supplies in a timely manner and ensure subcontractors have all the needed supplies.
• Hire and oversee teams of two or three subcontractors to provide move in ready cleans and deep cleans to customers.
Senior Care Provider
Self-Employeed - Grand Rapids, MI
March 2022 to August 2023
• Provided care and companionship to a senior with dementia living independently in their own home.
• Responsible for reporting to the daughter on her mother's well-being, sending a list of grocery needs, coordinating with workers and contractors for the home as needed for things like water damage, carpet repair, furnace work, etc.
• Provided patient with an interactive time, getting her out for walks as she was able, provided stimulating conversation and sparked an interest in music and singing.
• Provided end of life support by working closely with the Hospice team of nurses as well as the chaplain and social worker.
Recreation Therapy Aide
Care Resources PACE - Grand Rapids, MI
January 2009 to February 2012
• Facilitated individual and group recreation therapy sessions to promote independent community-based recreation.
• Completed necessary reports and documentation on time and to specifications.
• Assisted patients with therapy exercises as specified by care team.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Identified issues, analyzed information and provided solutions to problems.
• Designed and implemented new activities for the program participants. Customer Service Representative/Order Processor/Accounts Receivable Representative
Kregel Publications - Grand Rapids, MI
May 2005 to June 2008
• Communicated with customers to identify and resolve outstanding payments.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Made outbound calls to customers to discuss and resolve account needs.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Responded to inbound inquiries regarding accounts and payments.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Served customers and followed outlined steps of service.
• Participated in team-building activities to enhance working relationships. Education
Some College in Geography
Grand Rapids Community College - Grand Rapids, MI
January 2020 to Present
Skills
• Organizational skills (10+ years)
• Communication skills
• English
• Customer service
• Sales
• Accounts receivable
• Administrative experience
• Leadership
• Animal care
• Animal handling
• Pet care
Languages
• Spanish - Intermediate
Additional Information
I have completed 44 credit hours at Grand Rapids Community College and I am continuing to work toward my associates degree.
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