Joy Steed

Grand Rapids, MI *****

ad4r5r@r.postjobfree.com

+1-616-***-****

• Excellent customer service and communication skills

• Experience starting and running a business

• Self starter

• Team Player

• Detail oriented

• Proficient in Spanish

• Experience in dementia care

• Cultural consciousness

Work Experience

Owner and CEO

Joy's Quality Cleaning - Grand Rapids, MI

January 2023 to Present

• Started a cleaning business in January of 2023 with one customer. Currently have 14 customers who rely on this business for weekly, biweekly, and monthly cleanings.

• Provide customers with quality home cleanings.

• Handle all marketing and scheduling as well as coordinating with subcontractors.

• Hiring and training subcontractors.

• Provide superior customer service through excellent communication, punctuality and detailed cleanings.

• Purchase all supplies in a timely manner and ensure subcontractors have all the needed supplies.

• Hire and oversee teams of two or three subcontractors to provide move in ready cleans and deep cleans to customers.

Senior Care Provider

Self-Employeed - Grand Rapids, MI

March 2022 to August 2023

• Provided care and companionship to a senior with dementia living independently in their own home.

• Responsible for reporting to the daughter on her mother's well-being, sending a list of grocery needs, coordinating with workers and contractors for the home as needed for things like water damage, carpet repair, furnace work, etc.

• Provided patient with an interactive time, getting her out for walks as she was able, provided stimulating conversation and sparked an interest in music and singing.

• Provided end of life support by working closely with the Hospice team of nurses as well as the chaplain and social worker.

Recreation Therapy Aide

Care Resources PACE - Grand Rapids, MI

January 2009 to February 2012

• Facilitated individual and group recreation therapy sessions to promote independent community-based recreation.

• Completed necessary reports and documentation on time and to specifications.

• Assisted patients with therapy exercises as specified by care team.

• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

• Identified issues, analyzed information and provided solutions to problems.

• Designed and implemented new activities for the program participants. Customer Service Representative/Order Processor/Accounts Receivable Representative

Kregel Publications - Grand Rapids, MI

May 2005 to June 2008

• Communicated with customers to identify and resolve outstanding payments.

• Prepared and mailed invoices to customers, processed payments and documented account updates.

• Made outbound calls to customers to discuss and resolve account needs.

• Submitted cash and check deposits and generated cash receipts to record money received.

• Responded to inbound inquiries regarding accounts and payments.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Responded to customer requests for products, services and company information.

• Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Served customers and followed outlined steps of service.

• Participated in team-building activities to enhance working relationships. Education

Some College in Geography

Grand Rapids Community College - Grand Rapids, MI

January 2020 to Present

Skills

• Organizational skills (10+ years)

• Communication skills

• English

• Customer service

• Sales

• Accounts receivable

• Administrative experience

• Leadership

• Animal care

• Animal handling

• Pet care

Languages

• Spanish - Intermediate

Additional Information

I have completed 44 credit hours at Grand Rapids Community College and I am continuing to work toward my associates degree.

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