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Customer Service Support Specialist

Location:
Franklin, OH
Posted:
April 04, 2024

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Resume:

CHRISTINA BUTLER

**** ********** ***. ********, ** 45005

513-***-****

ad4r4z@r.postjobfree.com

SUMMARY

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently and developing opportunities that further establish organizational goals. HIGHLIGHTS

• Microsoft office proficient Invoice processing

• Proper phone etiquette Meticulous attention to detail

• Time Management Appointment setting

• Excel spreadsheets Customer Service oriented

• Articulate and wellspoken Works well under pressure

• Professional and mature Mail management

• Flexible Business Correspondence

• Administrative support specialist Self - starter

• Quickbooks

ACCOMPLISHMENTS

I have served as support to a management team, the Owners, the Executive Director, the residents and their families. I can handle multiple jobs at one time. I can gain trust of everyone I deal with because when I say I will do something I follow through until I make it happen. EXPERIENCE

SELF EMPLOYED

Carlisle, Oh

Financial Professional 10/2021 to present

I provide financial education, analysis and strategic development to people to help them reach their goals. This may include everything from budgeting all the way to building wealth. LADDER STRATEGISTS

Carlisle, Oh

COO 10/2021 to present

I managed daily operations of our team including handling subsystems involved with agent onboarding, licensing, promotions, client applications, underwriting, tracking and overall business operations. HOSPICE OF SW OHIO

Madeira, Oh

LPN/Admissions/Intake Coordinator 01/2019 to 10/2021 Take hospice referrals and coordinate scheduling with the Admission nurses to make sure the hospice admission is seamless for the patient and family. Also, coordinate with the process with the facilities that the patient may reside in.

CENTRAL PARKE ALZHEIMER’S SPECIAL CARE CENTER

Mason, Oh

Health Services Director 02/2018 to 01/2019

Coordinate and supervise the nursing team and resident care associates. Work to resolve any resident or family issues. Work with third party vendors to make sure that the residents received the best possible care. Monitor the building when the ED is out. Complete assessments on prospective move ins. Keep assessments current on residing residents. Manage my budget to make sure nursing stays on track. PERSONAL SENIOR CARE HOMES OF WEST CHESTER

West Chester, Oh

General Manager 02/2015 to 8/2017

Coordinate with the Primary Care Physician and other Third Parties to help provide the best care for the residents currently living in the residence and future residents that are looking to move in. Provide care on a weekly basis for the residents. Provide an assessment of health care needs for those residents looking to move into one of our homes. Provide tours of the residence. Oversaw the medications, labs, medical information and care of the current residents. I handled Accounts Payable, Accounts Receivable, Billing, manage and reconcile the bank account and credit card and keep resident files and employee files current.

CARRIAGE COURT OF KENWOOD

Cincinnati, Oh

Assisted Living Director/Business Office Mgr. 02/2014 to 1/16/15 Coordinated and supervised the nursing team and resident care associates. Worked to resolve any resident or family issues. Worked with third party vendors to make sure that the residents received the best possible care. Helped the staff and family with a transition in management companies. Monitored the building when the ED was out. Completed assessments on prospective move ins. Gave tours and gathered information when the Director of Community Relations was unable to do so. As BOM I was responsible for collecting rent from all resident’s families, collecting from those that moved out and did not settle their bills, I was able to collect over $20,000 of past due accounts, I prepared payroll through ADP, Accounts Receivable, Accounts Payable, & Human Resources. I was also responsible for ordering office supplies and assisted the Executive Director.

MALLARD COVE SENIOR LIVING

Sharonville, Oh

Administrative Assistant 03/2013 to 2/2014

I handled accounts payable and accounts receivables, worked with resident’s on resolving issues, sent out resident billing statements and collected rent, ran rent roll every month and went over it with the ED, ran budgets monthly and gave to management staff, signed lease agreements with new move ins and coordinated resident move ins. I served as support to the management team. For a while I was also a part of the sales team using David Smith’s prospect centered sales approach. I made phone calls, handled tours, set up tours, helped with creative follow ups, and helped gather information on the prospect to help them make a decision on moving in. I was also able to help nursing out with doing assessments on any prospects to see if they were able to move in to an Assisted Living Community. BROOKDALE SENIOR LIVING

Cincinnati, Oh

Health and Wellness Director 02/2011 to 03/2013

Coordinated and supervised the nursing team and resident care associates. Received a deficiency free state survey, which was the community’s first deficiency free state survey. Worked to resolve any resident or family issues. Worked with third party vendors to make sure that the resident received the best possible care. Completed reports for corporate in a timely manner. Monitored the building when the ED was out. Managed my budget to make sure the nursing department stayed on track. Did assessments on prospective move ins. Helped sales out with tours and gathering information when they were unable to do so.

LPN 08/2007 to 02/2011

Worked as a floor nurse passing medications, doing wound treatments, injections and taking care of residents. I also worked as a hospice nurse for K Force with Vitas. MIDDLETOWN REGIONAL HOSPITAL

Middletown, Oh

PCA III 02/2001 to 08/2004

Worked in the Intensive Care Unit as a Patient Care Assistant. I provided help with Activities of Daily Living, inserted foley catheters, took vital signs, took blood sugars, EKG’s, phlebotomy, CPR, assisted the nurses with monitoring the patients.

MEDICAL ACCOUNT SERVICES

Kettering, Oh

Billing Specialist 09/1992 to 2001

Data Entry for Anesthesiologists, posted payments, handled insurance reviews, collections, customer service, mailed out claim forms to insurance companies. EDUCATION

LPN LICENSE: NURSING 2007

Brown Mackie College, Cincinnati, Oh

HIGH SCHOOL DIPLOMA: GENERAL 1991

Middletown Christian School, Middletown, Oh

National Honor Society

STATEMENT

I am an honest, reliable, trustworthy person with integrity. I go above and beyond my job duties to help out in any way that I can. Finely tuned analytical skills with a dedication to expanding subject knowledge and workplace competencies through continuing research and training; willingly assume extra responsibility to ensure optimal and timely project execution. I can work as a team member or independently. I am self motivated and organized. Given the chance, I would work hard to make the company that I worked for a success. I believe that I would be a great asset to any company. Thank you in advance for the opportunity to talk to you about a position. References available upon request



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