Customer Service Community Outreach
Resume:
LILLIAN
LOVEJOY
COMMUNITY OUTREACH
ORGANIZER
***********@*****.***
Norfolk, VA 23503
CONTACT
SKILLS
• Project Leadership
• Presentation Development
• Service Coordination
• Needs Assessment
Community Outreach Coordinator
New Virginia Majority, Norfolk, VA
Medical Transportation Driver
Helping Hands, Norfolk, VA
Professional Leasing Consultant
Mariners Watch Townhomes, Norfolk, VA
EXPERIENCE
April 2014 - July 2019
Assisted in planning and executing special events that promoted organizational initiatives.
•
Attended community, educational and health events to speak and distribute information about agency programs.
•
Developed and managed relationships with local partners to maximize outreach
• efforts.
Encouraged community members to use program resources to maximize wellness and independence.
•
• Maintained detailed records of all outreach activities for reporting purposes. March 2009 - April 2014
Performed daily vehicle inspections for proper operation and maintenance of
• equipment.
Assisted passengers in entering and exiting the vehicle, ensuring their safety at all times.
•
Developed strong relationships with clients by demonstrating compassion and understanding of their needs.
•
Displayed an ability to multitask efficiently when managing several trips
• simultaneously.
Demonstrated excellent customer service by consistently arriving on time and providing courteous assistance.
•
November 2005 - July 2009
Maintained accurate records of all leasing activity, including tenant data, monthly rent payments, and 100% occupancy rates.
•
Organized open house events for prospective tenants, providing information
• about amenities, services, and pricing structures. Developed positive relationships with current tenants, resolving any complaints or issues in a timely manner.
•
Coordinated showings of vacant units; provided tours of common areas upon request.
•
Utilized customer service skills to provide excellent service to all clients and
• customers.
July 1997 - August 2005
School Safety Officer
NYPD, New York City, NY
Monitored the grounds of the school to ensure safety; responded to emergency situations in a timely manner.
•
Organized training sessions for staff members focusing on topics such as proper response methods for active shooter scenarios.
•
Maintained accurate records of incidents reported; wrote detailed reports for
• each incident.
Performed regular patrols around the building perimeter to detect any suspicious activity or persons in the area.
•
Utilized interpersonal communication skills to effectively interact with students, parents and faculty members regarding safety issues.
•
Provided security and safety for students, faculty, staff and visitors on school
• campus; enforced school policies and procedures. Certificate in Medical Billing
Centara College, Norfolk, Va
High School Diploma
Dodge VHS, Bronx, NYC
EDUCATION
July 2010
June 1976
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