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Customer Service Business Performance

Location:
Lagos, Nigeria
Posted:
April 04, 2024

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Resume:

AUDU EMMANUEL GODWIN

**, ******** ******, ******. ***** State

Phone; 080******** Email; ad4r4d@r.postjobfree.com

Objectives I Desire a challenging position where my knowledge and acquired skills, especially in Sales, Marketing, Management and Accounting will be put into adequate use.

Vesa Fisheries Enterprises Ltd Head Accounts and Sales (Benin Branch) Oct 2022 to Date

Coordinate the entire branch account and sales activities

Coordinate stocks, cold-room, ordering and delivery of stocks

Enugu Electricity Distribution Company/Aba Power Ltd (Aba, Abia State) Head Commercial Feb. 2022 – July 2022

Coordinate billing process, bill production and bill delivery

Coordinate customer service unit to meet and exceed customers expectation and represent the organization at NERC forum

Coordinate revenue collection and ATC& C reduction for the company

Achieving business targets, reducing technical and commercial losses on all Feeders on the Business District’s network.

Ensures energy consumed on feeders and distribution transformer (DTs) is billed and revenue collected.

Translate the company’s business plan into individual goals for the district’s team.

Review Feeder Manager’s performance against targets, objectives, KPIs and enhance performance.

Produce business performance reports on a monthly, quarterly or annual basis.

Enugu Electricity Distribution Company (EEDC) Business/Network Manager (Aba-Abia State) Jan. 2021-date

Responsible for overseeing the business operations of the company at District level, crafting and implementing strategies for revenue growth, operations management and team development.

Achieving business targets, reducing technical and commercial losses on all Feeders on the Business District’s network.

Ensures energy consumed on feeders and distribution transformer (DTs) is being billed and revenue collected.

Translate the company’s business plan into individual goals for the district’s team.

Review Feeder Manager’s performance against targets, objectives, KPIs and enhance performance.

Produce business performance reports on a monthly, quarterly or annual basis.

Ensure service availability in the respective coverage areas by providing supervision for fault clearance in line with the company TAT and preventive maintenance of equipment in the district.

Representing EEDC within the wider community.

Meet and exceed customer’s relationship management

Ikeja Electric Plc Energy Sales Coordinator March 2016-Jan 2021

• Perform sales, marketing, energy allocation and accountability for the Undertaking.

• Drives collections for energy billed to existing customer and capturing free riders.

• Ensures accurate meter readings, coding of faulty meters and monitoring of PPM and analogue meters for bye-pass and meter integrity.

• Ensures energy consumed on the distribution transformers (DTs) are being billed and revenue collected.

• Meet and exceed customer’s relationship management in the network.

• Ensure line fault, DT faults are quickly resolved by technical.

• Promote the usage of various Payment channel to all customers.

• Ensure ATC&C target is met at the undertaking.

Shoprite Group Sales Manager (Grocery & Non Food Products) Lagos May 2013-Nov. 2015

Coordinates the entire sales department for Grocery and Non Food products

Managing sales and inventory level of over 5,000 sku’s.

Ordering of stocks and ensure prompt delivery

Managing a team of over 300 staff to achieve and exceed sales target.

Performed regular inspection to determine stock level, about to expire stocks 2 months ahead and products quality.

Daily monitoring of price changes and ensures correct prices are displayed on the sales floor.

Executing special promotions, displays and events all year round

Shrinkage management

Analyzing, interpreting and reporting sales trends for better performance.

Part of the team that coordinated financial stock-take worth $3 million every

Triton Group (Ashkom Nigeria Ltd) Branch Manager Abuja Oct. 2013- April 2014

General Business coordination,

Supervising the finance, Sales, and store (cold room) department

Manage major dealer and bulk customers acquisition and account management

Develop planogramme and maintain its flow in line with monthly target monthly

Cash and credit customer line management

Market research and competitive analysis

Planning sales, Bulk deals, Ex-wharf sales

Ensuring implementation of SOP and review price based on threshold quantity

Triton Group (Seafood Product Ltd) Sales Manager Lagos 2012-Sep. 2013

Cash and credit customer management

Over dues management & Debt collection

New line of customer acquisition

Market research and competitive analysis

Planning sales, GIT, Ex-wharf sales

Handling of monthly sale target of 1, 000 MT

Ensuring implementation of SOP and review price based on threshold quantity

Ensuring liquidation of small stocks and LPI before it reaches 60days

Focus on Key customers and improve service by continuous engagement and faster, reliable service offering

Visiting customers & cold rooms, give advice on capacity and utilization of space

Determining sales Vs. Stock planning and import planning.

Media Integra Concept Limited Senior Business Development Executive Lagos 2008- 2011

Media Planning & Buying - TV & Radio, Outdoor, campaign/sponsorship/ brand endorsement

Implement media schedule, bookings, negotiation and issuing of contracts to media houses

Monitoring an on-going campaign and competitors advert

Reconciliation of account at the end of campaign

Servicing old clients and sourcing for new one’s

Ensure invoices are sent to clients as at when due to drive prompt payment

Field marketing and channel management

Promotional activities and merchandizing

Generating marketable ideas and communicate plan for clients

Strategy development, competitive analysis and Brand management

Research and Vox Pops on brands

Branding, activation and corporate event management

Experiential marketing, Research and Vox Pops on brands

Educational Background; Institutions Year Qualifications

Ladoke Akintola University of Science & Technology 2011 MBA Marketing Management

Benue State Polytechnics, Ugbokolo. 2005 HND Accounting

Benue State Polytechnic, Ugbokolo 2003 OND Financial Studies

Army Children High School, Ikeja. Lagos State 1997 S. S. C. E

Military Cantonment Primary School, Ikeja, Lagos. 1991 F.S.L.C

Professional Qualification

Graduates Member of the Nigeria Institute of Management(GNIM)

Associate Member of the Nigeria Institute of Management (In view)

Seminars and Training

EEDC onboarding Training 2021 set Jan. 2021 to March 2021

Ikeja Electric onboarding Training (1 Month) March 2016

Understanding MYTO and the Tariff Setting Process and the Impact of ATC&C Losses February 2017

Shrinkage Management Shoprite In-house Training July 2014

Leading Team and Motivating People Shoprite In-house Training August2014

BatesCosse Ltd, Training on Strategy Planning and Account Management March 2009

Cosse Academy, Integrated Marketing Communications (3Months) November 2008

Konsult Dynamique Improving Customer Service Delivery in a Corporate Nigeria September 2006

Computer Proficiency

SAP, Better store, Microsoft word, Vend, Microsoft Excel, Microsoft PowerPoint, Internet and Intranet

Publication and Research

Strategic Marketing Communication system as a tool for organizational performance in MTN Nigeria

Graduates Initiative Scheme (A concept to empower Nigeria unemployed graduates)

Problem and Prospect of Personal Income Tax Collection, Assessment, and Administration and control in Nigeria.

Referee: Available on request



Contact this candidate