CHRIS J BLOUW

Port Elizabeth, **** 084******* ad4r40@r.postjobfree.com

SUMMARY

Detail-orientated and trustworthy professional with over 10 years' work experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Proactive and excited to partner with like-minded individuals to achieve goals. EXPERIENCE

10/2014 to 01/2023 Traffic Planner

Algoa Bus Company - Port Elizabeth

• Plan and provide accurate routing information to bus drivers to ensure that routes, times and locations are coordinated effectively, and vehicles are utilised optimally.

• Scheduling Drivers Shifts, Overtime and Leave Management

• Communicate with drivers, managers and key personnel, keeping them up to date with any changes that may need to be implemented

• Assist with Financial Budgets and Forecasts

• Ensure compliance and understanding of all relevant current legislation, regulations and procedures.

• Analysis of complaints & queries from commuters

06/2012 to 09/2014 Customer Service Representative Nedbank - Port Elizabeth

• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.

• Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.

• Addressed customer service enquires quickly and accurately.

• Assisted customers with product-related questions, feedback and complaints.

SKILLS

• Planning

• Methodical

• File and Data Retrieval Systems

• Prioritisation

• Workflow Planning

• Staff Management

• Data Entry

• Documentation and Control

• Complaint Resolution

• Continuous Improvements

Orientated

EDUCATION

2012 Bachelor of Commerce: Economics and Information Technology Nelson Mandela University - Port Elizabeth, EC

2003 Matric

Douglas Mbopha High School - Motherwell, EC

LANGUAGES

Xhosa: First Language

English: C2

Proficient

Afrikaans: B1

Intermediate