Christopher Wright

ad4r3a@r.postjobfree.com 615-***-**** Nashville, TN

SUMMARY

Seasoned professional with 21 years in business operations, adept in streamlining center operations and financial management. Proven success in enhancing proposal strategies and client engagement across healthcare and banking sectors. Seeking a Director of Operations role to leverage expertise in driving efficiency and growth. WORK EXPERIENCE

SunTrust Bank now Truist

Relationship Banker Present - Present

• Provide comprehensive assistance as a primary contact for banking products and services, fostering increased customer retention through dedicated support.

• Handle customer transactions and address inquiries with strict compliance to regulatory standards.

• Address and resolve customer complaints effectively, upholding the institution's commitment to superior customer service.

Monogram Health, Inc

Regional Scheduling Director (Call Center) Jul 2022 - Dec 2022

• Oversaw regional scheduling operations, doubling call volume and increasing daily visit metrics by half.

• Enhanced team placement strategies, which resulted in a 60% decrease in operational errors and streamlined workflow efficiency.

• Established a Quality Assurance team to uphold HIPAA compliance and improve overall operational quality. Oak Street Health

Center Operations Supervisor Jun 2021 - Jul 2022

• Directed call center operations, implementing process enhancements that decreased overtime by 70%.

• Compiled performance reports and administered an 8-million-dollar budget, reflecting robust financial management skills.

• Advanced three team members to leadership roles, evidencing a commitment to mentoring and professional development.

Concentra

Assistant Center Operations Director Aug 2015 - Jun 2021

• Streamlined multi-site operations, resulting in a 30% reduction in operational expenses and a 50% uptick in patient volume.

• Devised and implemented a marketing strategy that achieved a 20% increase in growth, demonstrating strategic planning capabilities.

• Administered a profit and loss portfolio exceeding $50 million, showcasing proficiency in financial management and operational efficiency.

Jackson Urological Associates

Patient Care Specialist Apr 2013 - Jun 2015

• Oversaw patient scheduling and coordinated referrals and pre-authorization procedures, optimizing patient care and streamlining office operations.

• Advanced to the role of Patient Engagement Specialist, indicative of a proven track record in enhancing patient satisfaction.

• Facilitated effective communication between patients and healthcare providers, contributing to a more integrated patient care environment.

Enterprise Car Rental

Service Agent 2012 - Jun 2015

• Enhanced customer satisfaction through effective management of relations and scheduling coordination for vehicle pick-up and drop-off services.

• Maintained operational efficiency and service excellence by demonstrating adaptability in a high-velocity work setting.

• Upheld company standards for quality control by meticulously preparing vehicles for customer use, ensuring a positive service experience.

Jackson Madison County School System

Warehouse Manager Jul 2008 - Sep 2012

• Directed daily warehouse operations, ensuring the efficient management of supplies and inventory across multiple facilities.

• Developed and administered competitive bidding processes for local vendor contracts, optimizing resource allocation and cost savings.

• Administered the annual budget, maintaining fiscal responsibility and positive vendor relations through strategic negotiations and partnerships.

North brook

Certified Nursing Assistant May 2002 - Aug 2012

• Provided comprehensive care to residents, ensuring adherence to personalized healthcare plans and enhancing their overall well-being.

• Coordinated and prepared weekly activities, fostering a supportive and engaging community environment while leading a team to deliver high-quality resident services. GCA Services Group

Head Custodian Jun 2008 - Sep 2011

• Managed inventory levels, ensuring the availability of necessary supplies and equipment for cleaning and maintenance tasks.

• Coordinated the scheduling of evening and night shifts, maintaining quality assurance and fostering positive customer relations.

EDUCATION

Walden University

Bachelor, Healthcare Management and Administration Feb 2019

West Tennessee Business College

Medical assistant

May 2013

SKILLS

Schedule Management • Healthcare Management • Continuous Improvement • Analysis Skills • Process Improvement

• Quality Assurance • Operations Management • Senior Leadership • Business Office Management • Onboarding • Customer Service • Call Center Management • Critical Thinking • Vendor Management • Strategic Planning • Data Analytics • Health Information Management • Compliance Management • Warehouse Management • Training & Development • Budgeting • Quality Assurance • Business Development • Team Management • CRM Software • Account Management • Project Implementation • Program Management • Relationship Management • Workforce Management • Workday • Public Health • HIPAA Compliance • Project Management • Communication • Negotiation

• Microsoft Office

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