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Assistant Manager Customer Service

Location:
Lake Charles, LA
Posted:
April 04, 2024

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Resume:

Javonte Davis

Louisiana, Calcasieu Parish

ad4r2f@r.postjobfree.com

+1-337-***-****

Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance.

Willing to relocate: Anywhere

Work Experience

Receiving Associate

Lowe's Home Improvement - Lake Charles, LA

July 2021 to Present

From July 2021 I worked as a lumber associate, mastered that position and was asked to work in receiving as an unloader in June 2022. I unload merchandise from incoming freight and move it to the sales floor and stocking departments, ensuring other team members and customers have the products they need throughout the store. I have years of experience operating forklift/power equipment such as lifts, order pickers, and similar equipment.

Cashier/Sales Associate stocker

Dollar Tree - Lafayette, LA

July 2020 to June 2022

Cashier, stocker

Assistant Manager

Walmart - Lake Charles, LA

February 2016 to January 2020

Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.

Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Rotated merchandise and displays to feature new products and promotions. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.

Helped with planning schedules and delegating assignments to meet coverage and service demands. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Performed investigations on market flows to identify seasonal trends and forecast consumer needs. Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies. Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Maintained high levels of organization in store by directing customers and replenishing merchandise. Acted as point of contact for vendor collaboration for contracted services. Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Completed monthly and quarterly reports for senior management. Walked through store areas every workday to identify and proactively resolve issues negatively impacting operations.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Coached team on effective upselling and cross-selling methods. Conducted store inventories once per quarter.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Maintained exceptionally clean, customer-friendly and well-run department. Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Onboarded new employees, including training, mentoring and new hire documentation. Trained new-hires on procedures to better service customers. Monitored security and handled incidents calmly.

Served as floating manager-on-duty, MOD, to cover shift shortage. Education

High school diploma or GED

LaGrange High School

Business Administration

Sowela Technical Community College

Skills

• Assistant Manager Experience

• Budgeting

• Business Development

• Operations Management

• Strategic Planning

• Mentoring

• Process Improvement

• Customer service

• Logistics

• Upselling

• Shipping & Receiving

• Relationship Management

• Pricing

• Management

• Change Management

• Negotiation

• Project Management

• Supply Chain

• Team Management

• Marketing

• Human Resources

• Warehouse Experience

• Merchandising

• Computer Networking

• Event Planning

• Freight Experience

• Profit & Loss

• Employee Orientation

• Program Development

• Customer service

• Sales

• Leadership

• Computer networking

• Team management

• Cash register

• Mentoring

• Pricing

• Marketing

• Negotiation

• Human resources

• Project management

• Forklift

• Merchandising

• Budgeting

• Profit & loss

• Freight

• Business development

• Relationship management

• Operations management

• Supply chain

Certifications and Licenses

Forklift Certified

Food Handler Certification



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