Sara Orsi

London

ad4r20@r.postjobfree.com

+44-751*-******

E3 2GJ, London

Date of Birth: 17/11/1999

Work Experience

Since February I am based at Paddington Square Building, it is a new establishment projected by Renzo Piano and built by the Sellar company, they have projected and built The Shard as well.

I am managing the meeting room and the meetings that all the micro company present in the project will have in the Meeting room.

My duties are:

Assisting the client, directing them, and escorting them to the meeting room.

Prepare coffee or tea for them.

Ordering supplies for the meeting room.

Ordering breakfast or lunch on request

Working closely with the Security as well

Assist the Commercial leasing Manager with his meeting schedule.

Assist the CEO and the Executive Director and development.

I assist them with the presentations and with the via teams’ link meeting on the big screen.

I am currently looking for a new challenge that allow me to move forward in my career, I am a positive person with a great I can do vibes, I like work in a team and very open to help.

Office receptionist

St James Facilities Services Ltd - London

August 2022 to Present

Greet and welcome guests in person and on phone.

Answering and directing inquiries to designated department.

Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received.

Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.

Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel.

Develop and utilize effective filing and retrieval systems and maintain office supplies by placing orders and evaluating new products.

Manage front office reception area by cleaning and organizing desk and visitor lobby.

Greeted walk-in customers, insurance adjusters, and tow truck customers while fielding calls from outside sources such as vendors and customers.

Obtained authorization for services and updated customers on repair status of vehicles.

Work closely and taking care of important people VIP as CEOs etc..

Answered high volume of phone calls, booked appointments, and greeted clients.

offered clients beverages, prepared them for color services, and collected and processed payments for services rendered.

offer a great customer service experience.

Senior Receptionist

D&D London - Battersea

September 2021 to August 2022

•Monitored the opening of the Dining Room sections of the restaurant.

•Greeted guests, answer phones, book reservations, throw Seven Room and Open Table, and estimated wait times, clear and set tables when needed.

•Organisation of the dining room following the table plan to accommodate large parties.

•Interact with the guest and paying attention to detail to deliver precisely what the guest has ordered.

•Delivered all sizes of orders to the guest including food, drinks, silverware, and condiments to the rooms.

•Always updating with kitchen staff for any changes, management, serving staff, and customers to ensure that dining details are handled properly.

•Closing Bills/Checks.

•Upload new items on the system in use.

•Print new menu and ex-hire menu.

•Dealing with maintenance staff

•Respond enquiries.

Receptionist

D&D London - London

May 2021 to September 2021

I took reservation and I was responsible of making sure of the customers were happy with the service.

• made sure that the clients were happy and served food to guests.

•I worked for D&D events, such as Birthdays and Weddings.

•Making reservations.

• I was responsible for the needs of the guests and ensured the events ran smoothly by setting up equipment.

•Good skills with Open Table and Seven Rooms.

•Answering enquiries and complaining.

Sales Assistant

Homeware Store

October 2017 to June 2018

• Organise the new products arrived in the store.

• Check the price of the product

• Change the price if required

• Distribute the old product and the new products

• Taking payments

• Closing bills

• Exchange money

• Help the clients to choose and offer them the most convenient and good quality product that they need

• Satisfying the client if they complained about some our products

• Find a right balance

Hostess/Receptionist

Territory Development Association - Caserta, Campania

July 2017 to September 2017

• Answering the phone and booking appointments.

• Handling payments and responding to emails.

Hostess/office receptionist

Sweden Village, Touristic Village - Caserta, Campania

September 2016 to December 2016

• Summer job

• Organised bookings, check-in & check-out, answered phone and responded to emails. • Welcomed guests and organised tours around the city.

Education

Diploma of Higher Education in Tourism and Business Administration Technical institute for Tourism.

I took a degree in Tourism and Business Administration achieved with excellence.

I won a scholarship as well that allowed me to study in UK for a month.

I followed some languages courses such as Spanish and French.

Skills

•CONFIDENT (5 years)

•FAST LEARNER (4 years)

•Server

•Customer Service

•Sales

•training

•Word

•Microsoft Office

•Microsoft Excel

•Organizational Skills

•Microsoft Word

•POS

•Open Table

•Seven Rooms

•Blue Point

•Gallager System

Languages

• English - Fluent

• Italian - Expert

• Spanish - Intermediate

Additional Information

SKILLS

CONFIDENT, FAST LEARNER, TRAINING, AAT courses student.

Interest&Hobbies

Travelling.

Sports as: Climbing, gym, long walks, yoga.

Theatre/Cinema

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