Stephanie Hoover

Data Entry Specialist

ad4r1r@r.postjobfree.com• 681-***-**** Hamlin, WV 25523

Accomplished professional offering a wealth of experience executing administrative functions, implementing data, and executing duties in deadline-driven environments. Adept at conferring with stakeholders, determining needs, and architecting roadmaps to accomplish responsibilities. Proficient at training teams, assigning goals, and incentivizing performance. Possess experience in a variety of sectors including Medical. Financial, Retail, Travel, Beauty, Event Planning, and Insurance, among others. Regarded as an empathetic leader with the ability to steer initiatives from inception to completion while meeting deliverables in evolving landscapes.

Areas of Expertise

Data Entry

Administrative Functions

Project Management

Medical Records

Database Management

Staff Training & Mentorship

Regulatory Compliance

Information Services

Scheduling & Calendar

Technological Platforms

Analytical Mindset

Attention to Detail

Active Listening

Continuous Improvement

Complex Problem Solving

Professional Experience

Lincoln Primary Care Center 2014 – Present

Medical Records Scanner & Front Desk Support

Receive records from multiple sources to enter into the computer system, after determining what type of document it is for multiple sites and providers. Deliver multi-faceted support in a patient-facing role while executing an array of administrative functions. Welcome patients, complete the check-in process, process co-payments, and request pertinent demographic or insurance information. Optimize staff schedules to maximize the amount of patient appointments daily.

●Receive documentation from other sites and scan information with accuracy and precision.

●Travel to different locations and cover staff shortages, as required.

●Answer multi-line phone system and schedule patient appointments.

●Draft messages for nurses and providers in the office.

●Maintain and uphold all confidentiality practices associated with HIPAA regulations.

●Ensure high caliber medical support to each and every patient.

Intentional Professional Sabbatical 2010 – 2014

Parent

Remained active within the community while serving as a parent to a young daughter. Assisted with a variety of events held at Fairland Preschool, Fairland Elementary School, and Proctorville Volunteer Fire Department, among others. Remained integrally involved with other entities including Village Floral of Proctorville, Adventure Amusement Inflatables, and Kentucky Chapter Daisy Girl Scouts (Assistant Leader).

●Entrusted to plan special events such as weddings and social occasions; reviewed budgets, sourced vendors, negotiated contracts, and served as the key point of contact throughout the process.

●Utilized artistic creativity and served as the Photographer for weddings and events.

●Contributed to the successful launch of a home-based business for inflatable and arcade rentals.

●Maximized home schedules through planning while serving as a supportive, loving, and nurturing parent to a young daughter.

CitiFinancial 2006 – 2010

Branch Account Executive

Engaged with customers, determined needs, and presented an array of banking, lending, and credit products to assist with achieving financial goals. Offered insight and education on the loans, terms, and conditions associated with Citi products.

●Facilitated applications for personal loans and refinance applications; accepted and processed loan payments.

●Generated daily reports comprised of transactions subsequently shared with leadership for review.

●Received, sorted, and distributed mail with precision.

●Demonstrated the ability to execute administrative functions such as answering phones, faxing, or copying.

●Trained, mentored, and coached new team members in best practices.

Radio Shack 2005 – 2007

Sales Associate

Warmly greeted patrons upon arrival, ascertained needs, and facilitated the purchase of electronics, supplies, or accessories. Maintained expansive knowledge regarding products, pricing, and inventory. Utilized consultative sales skills to recommend additional items. Educated customers about sales, specials, or loyalty programs.

●Built displays, merchandised shelves, and placed signage.

●Received inventory, allocated stock, and ensured sales floor was full of products.

●Assisted customers with cell phone activations.

●Maintained and updated time sheets with accuracy and precision.

●Reviewed historical sales trends, generated forecasts, and crafted schedules to meet expected demand.

Additional Experience

Mundy & Nelson, Receptionist, Legal Secretary, & Billing Clerk

Enterprise Rent-A-Car, Receptionist & Accounts Receivable

Gue’s Insurance Services, Secretary

Fashion Bug, Assistant Manager

Zale’s – The Diamond Store, Key Holder

JC Penny, Sales Associate & Key Holder

Education

Associate of Arts in Business Fundamentals, 2019, University of Phoenix

Coursework Completed in Photography,2008, Art Institute of Pittsburgh

Coursework Completed in Psychology & Accounting,1998, Ashworth College

Coursework Completed in Computer Business,1996, Southern West Virginia Community College

Certificate – Nail Technician,1996, Huntington School of Beauty Culture

High School Diploma,1996, Hamlin High School

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