Juan Enrique Rodelo

Contact Information

*** ***** **** ******

Casselberry, FL 32707

239-***-****

ad4r1m@r.postjobfree.com

https://www.linkedin.com/in/juan-rodelo-6aa863242/

Skills

●Typing Speed: 60+ WPM

●Operating Systems: MacOS, Linux, Windows, Mobile OS

●Software Proficiency: LibreOffice, MS Office, Google Suite

●Data Analysis Tools: Power BI, Tableau, Salesforce

●SQL: Basic Skills

Education

Saint Leo University

● Associate of Arts in Business Administration

●Bachelor’s degree in computer science

Currently pursuing: Master's in Data Analysis (In Progress)

Certificates

Coursera.org

●Excel Skills for Business: Essentials

●Business Metrics for Data-Driven Companies

●Mastering Data Analysis in Excel

About Me

Dedicated and personable professional with a strong foundation in learning and development, team leadership, and customer service.

Experience

Alorica – Learning Specialist II (2021- 2023)

●Analyzed and interpreted training data from Power BI, Tableau, and salesforce to produce comprehensive reports for senior management.

●Led impactful training sessions focused on product knowledge and technical proficiency.

●Collaborated with clients to optimize agents’ KPIs through strategic initiatives, which resulted in measurable improvements.

Alorica– Learning Specialist (2019 - 2021)

●Prepared and trained agents for call-taking, emphasizing product knowledge and technical proficiency.

●Developed and created training materials to ensure comprehensive and effective learning experiences for agents.

Alorica – Team Manager (2018 - 2019)

●Directed and supported a team of agents, ensuring efficient customer service for orders, service recovery, and product inquiries.

●Implemented enhancements and provided guidance to improve team metrics, fostering continuous improvement in customer support operations.

Javiste Corp – Customer Service Representative / Data Entry (2014 - 2018)

●Consistently surpassed performance metrics in customer service and data entry, resolving inquiries with a focus on professionalism and efficiency.

●Executed precise data entry tasks, implementing streamlined processes to enhance overall efficiency.

●Collaborated seamlessly with cross-functional teams, contributing to enhanced operational efficiency through continuous improvement initiatives and active participation in training sessions to stay abreast of industry best practices.

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