Post Job Free

Resume

Sign in

Customer Service Business Operations

Location:
Helotes, TX
Posted:
April 04, 2024

Contact this candidate

Resume:

Karla Garcia

210-***-**** ad4r1g@r.postjobfree.com

Passionate and experienced Operations Director with 14+ years of demonstrated success. Strong leadership skills with the ability to lead, inspire and motivate teams. Visionary behind company operations and strategies with a proven track record in creating customer service operations infrastructures. Articulate communicator who thrives in results-driven environments. Passionate about new technologies and dedicated to exceeding expectations.

Strategic Planning Business Operations Business Development

Relationship Management Resource Management Group Leadership

UNITED HIGH SCHOOL, LAREDO TEXAS Certified Daycare Provider

Diploma (2002) First Aid Certified

CPR Certified

Demonstrated success in developing and managing innovative curriculum and activities.

Classroom Management, Staff Supervision, Enrollment Management, Licensing Compliance, Facility Security.

Microsoft Office.

Strong written and oral communication skills. Bilingual.

Organizational effectiveness, negotiation, research, time management, and critical thinking skills.

Ability to work on several projects simultaneously,

Ability to work as a team player, collaborate and adapt in very fast-paced changing and stressful environments.

Strong ability to negotiate, be persuasive and assertive while challenging ideas.

Proven ability to exceed in working with people with broad differences in personalities and skills.

Adaptability and Flexibility. Active Listening.

ALPHABETZ MONTESSORI SCHOOL, DIRECTOR

San Antonio, Texas 2021 – Present

Owner of all day-to-day business operations and implementation processes to assure all Staff is knowledgeable of goals, objectives, and strategies including personnel, marketing, classroom, kitchen, outside and special activities, contractors and field trips.

Directed a team of 40+ teachers in providing top-quality, comprehensive preschool education for over 240+ students while ensuring a cohesive and collaborative work environment.

Facilitate regular staff trainings and evaluations to improve performance and job satisfaction.

Developed and implemented an interactive and comprehensive preschool curriculum focused on early childhood development and learning resulting in a 30% increase in student engagement and learning outcomes.

Implemented a system to create and maintain accurate student records. Maintained full enrollment capacity.

Developed and managed a $200K+ annual budget to ensure efficient utilization of school resources by reducing expenses by 15%.

Established and maintained relationships with families and staff to ensure a safe and healthy learning environment. Managed scheduling and conducting of all facility tours.

Coordinated with outside agencies to ensure compliance with state and local regulators. Coordinated with all contractors during the building of the school.

PRIMEROSE SCHOOL AT SONOMA RANCH, PRE-SCHOOL ASSISTANT/LEAD TEACHER

San Antonio, Texas August 2018 – March 2020

Coordinated daily operations of a high-volume preschool program, overseeing a team of teachers and support staff.

Developed and executed a developmentally-appropriate curriculum and engaging lesson plans, incorporating art, music and sensory activities to foster a safe and nurturing environment for children to learn and grow.

Maintained open lines of communication with parents, addressing their concerns and providing regular updates on their child’s progress and development.

Effectively resolved conflicts and identified solutions to challenges in the preschool environment, ensuring a safe and nurturing atmosphere for children.

Mentored and trained new staff/teachers.

YMCA AFTER SCHOOL PROGRAM, AFTER SCHOOL YOUTH CARE PROVIDER

San Antonio, Texas January 2018 – July 2018

Supervised the arrival and departures of all children and developed and implemented a record for attendance policy.

Supervised children in small and large groups. Assisted with learning activities, including school homework.

Implemented daily enrichment activities and safely lead recreational activities.

Maintained program and facility cleanliness according to YMCA guidelines and standards.

Built and maintained partnership with parents, school daycare personal and the community.

Distributed meals and snacks to participants in accordance with DFPS regulation.

SUNSHINE MONTESSORI, CHILDCARE PROVIDER

Helotes, Texas August 2016 – September 2017

Lead Teacher for toddler class.

Implemented childhood imaginative play activities for optimal brain development through the development of learning materials.

Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.

KARLA’S KID CARE, OWNER

Camp Lejeune, North Carolina March 2010 – May 2013

Successfully operated and managed business operations of own in-home daycare. Received best in class reviews and feedback from parents.

Developed, managed and executed all facets of daycare business. Prepared and administered curriculum program and activities. Fostered environment of sparking creativity and imagination by helping children discover and learn new/different things daily.

Monitored each child’s educations progress with individualized charts and files. Communicated with parents on daily activities, problems and behaviors.

Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.

Drafted weekly menus for 8 children following nutritional and allergen guidelines. Upheld all CPR and North Carolina regulated certifications.



Contact this candidate