ROSALIE MOHETAU

**** ******** *** ******* ** ****2 · 817-***-****

ad4r1f@r.postjobfree.com

PROFILE

I have more than 10 years successful experience in customer service and support with problem -solving and trouble -shooting, sales staff support, implementing proactive procedures to avoid problems. I also possess solid computer skills and the ability to train, motivate and supervise customer service employees.

EXPERIENCE

MAY 2022- SEPT 2023

DHL GLOBAL FORWARDING

2801 S AIRFILED DR

IRVING TX 75261

817-***-****

EUV REP/ CUSTOMER SERVICE/OCEAN

Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. JULY-2016 –APRIL 2022

TEXAIR DELIVERY

2402 ESTERS BLVD

GRAPEVINE, TX 76051

817-***-****

CUSTOMER SERVICE REP,

Work with customer service professionals, responsible for dispatching, customer service, and solving problems. Quickly and effectively solve customer challenges. Maintain quality control/ satisfaction records, constantly seeking new ways to improve customer service. JUNE- 2007 – JULY-2016

MENZIES AVATION

CFS LEAD

2520 W AIRFIELD DR

GRAPEVINE, TX 76051

972-574- 7080

2

I perform various duties such as dispatch, problem solving, inventory warehouse, and communicate with companies to ensure the proper shipping / delivery of freight on time to various destination.

EDUCATION

WEST HIGH SCHOOL, SALT LAKE CITY

DIPLOMA

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