Brandon Green

Customer Service Expert

Hollywood, CA

ad4r0r@r.postjobfree.com

478-***-****

Willing to relocate: Anywhere

Work Experience

Remote Customer Service

Lowes - Los Angeles, CA

Present

• Enhanced customer engagement by 37% via GoloMeeting virtual meetings with customers

• Improved tracking and resolution of customer issues by 23% by using Salesforce for CRM

• Handled an average of 220+ calls per week using RingCentral with an 87% resolution rate on the first

• Assisted in developing a new remote training program, increasing new hire efficiency by 41% Telemarketer

American Red Cross - New York, NY

August 2018 to September 2021

• Managed sensitive donor information in compliance with legal and data privacy regulations

• Maintained up-to-date knowledge of American Red Cross initiatives, programs, and needs, ensuring accurate information sharing

• Implemented a new call tracking system, enriching data accuracy and call efficiency by 29%

• Coordinated with the volunteer management team to match volunteers with suitable opportunities Administrative Assistant II

UPS - New York, NY

March 2016 to June 2018

• Review and verify quantities received against bills of contracts, lading, shipping documents and purchase requests.

• Data entry into computerized inventory control systems and inventory control.

• Analysis using various software packages and databases, e.g. MS Access

• Determining methods and procedures for completing complex tasks

• Providing advanced office support knowledge and skills

• Preparing and/or coordinating information for internal and external contacts Sales & Customer Service Representative

Sears - Atlanta, GA

2008 to 2016

• Aid customers in locating merchandise in store, on sears.com, as well as, processing special orders.

• Maintain awareness of all promotions and advertisements.

• Stay up to date and knowledgeable of all new technology & electronics in order to meet customer needs and inquiries.

• Describe features and benefits of merchandise

Education

Bachelors in Business Administration in Business Administration Strayer University

Skills

• Pos

• Pos system

• Excel

• Powerpoint

• Microsoft word

• Word

• Event Planning

• Office Management

• Data Entry

• Outlook

• Marketing

• Microsoft Excel

• Accounting software

• Microsoft Word

• Organizational skills

• Contracts

• Communication skills

• Microsoft Access

• Customer service

• Call center

• Sales

• Account management

Additional Information

Computer Skills: Microsoft Word, Excel, PowerPoint, Access, Internet, Micros POS system

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