Customer Service Processing

CURRICULUM VITAE

PERSONAL DETAILS

Name Ann Gikonyo.

Nationality Kenya.

Mobile Number 058*******.

Email Address **********@*****.***.

Current location Dubai.

VISA STATUS Residence Visa

CAREER OBJECTIVE

Commit my knowledge and skills to excel in a challenging work environment through use of my acquired skills, knowledge, my abilities as well as involvement of assisting other members of the organization. Gladly, working in a growing organization with an outstanding teamwork.

PERSONAL ATTRIBUTES

● Great communication skills

● A happy, friendly personality

● Customer service skills and knowledge

● High level of attention-to-detail

● Good level of literacy and numeracy

● Enthusiasm to develop your skills and knowledge

● Adaptable to change and willing to embrace new ideas and processes

● Ability to work unsupervised and deliver quality work

● Positive and approachable manner

● Team player qualities

WORK EXPERIENCES

2020 AUG TO DATE EMARAT PETROLEUM DUBAI

Position BARISTA (CAFÉ ARABICA)

RESPONSIBILITIES:

● Preparing and serving hot and cold drinks such as coffee, tea, and specialty beverages.

● Promoting our combo offers to our customers.

● Preparing sandwiches and display them, hence ensuring expiry dates are removed from display.

● Baking and preparing bakeries products.

● Welcoming customers in our coffee shop.

● Cleaning and sanitizing work areas, utensils, and equipment.

● Cleaning service and seating areas.

● Describing menu items and suggesting products to customers.

● Servicing customers and taking orders.

● Ordering, receiving, and distributing stock supplies.

● Receiving and processing customer payments.

2019 FEB TO APRIL 2020 : AL JUMOOH EQUISTRIAN CLUB (DUBAI) Position : WAITER, CASHIER AND ASSISTANT BARISTA.

RESPOSIBILITIES

● Receiving and processing customer payments.

● Taking orders from customers.

● Cleaning service and seating areas

● Answering questions about menu items, food sensitivities and food substitutions

● Giving customers suggestions for food and drinks and telling them about any special menu and taking orders from customers

● Answering questions about menu items, food sensitivities and food substitutions.

● Giving customers suggestions for food and drinks and telling them about any special menu items

● Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers

● Communicating with customers to ensure satisfaction and resolve any complaints

● Processing customer payments

Duration -2010-2018 : TUSKEYS,GIFTLAND AND LADIES FASHION Position : DESIGNATION - SALES LADY

RESPOSIBILITIES

• Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.

• Operating cash registers, managing financial transactions, and balancing drawers.

• Achieving established goals.

• Eventing new clothes design and style.

• Directing customers to merchandise within the store.

• Increasing in store sales.

• Maintaining an orderly appearance throughout the sales floor.

• Introducing promotions and opportunities to customers.

• Cross-selling products to increase purchase amounts. COMPUTER SKILLS

● window

● excel

● access

● word

● Adobe PageMaker

● Internet and mail.

EDUCATION BACKGROUND

● Sept 2008-2010 Diploma in business management

● Feb 2006-Feb2008 Certificate in computer

● Jan 2002-nov2006 High school diploma

● Jan1993-Nov2002 Primary school certification

HOBBIES:

Reading

Socializing

Traveling

REFEREES: Available on request.

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