vName Janet Rodrigues

Contact Number +** - *** – 1247440

E-Mail ad4qzk@r.postjobfree.com

CV OBJECTIVES

Dedicated and dependable Administrative Officer with ten years’ experience. A confident and personable professional who excels at prioritizing completing multiple tasks simultaneously and following through to achieve project goals,. Seeking a role of increased responsibility and authority. EXPERIENCE

Company Name Position Held Time Period

FTC Management Pvt. Ltd Telephone Operator 2018 till to date Al Baraka Bank Pakistan Ltd Customer Relation Officer 2013 – 2016 Core Responsibilities

• Send the emails of account yearly and monthly wise to the customers.

• Tell the account balance to customer on the phone.

• Handles the calls on PABX as we’ll.

• Solve their account queries as well.

• Sending the updated account of current and saving. Letters for dispatch on different addresses of customers.

• Walking in customers to tell their BR no’s and balances to them.

• Filling all the details of customers of each different file.

• Take out the account details of customers on letter head for them.

• Send the emails of each account details on the email. Al Baraka Bank Pakistan Ltd Assistant Admin Officer 2006 – 2012 Core Responsibilities

• Send the emails to the customers of their yearly and months wise account statement.

• Resolve all queries of customers on the phone.

• Handles all calls on PABX

• Sending the updated account of current and saving, letters for dispatch on different addresses to customers.

• Assist all walk-in customers in the branch.

• Take out the account details of customers on letter head for them.

• Filling all the details of customers of each different file. Al Baraka Bank Pakistan Ltd Secretary to CEO 6 months. Core Responsibilities

• Maintain log of daily repairing and maintenance complains of branches / head office of bank assets.

• Co-ordinate vendor for quotations of repairing & maintenance and follow up for resolve branches issue.

• Ensure proper filling of all branch’s assets complain.

• Process vouchers of IOUS, Petty Cash, Bills related to maintenance Head office.

• Maintain attendance register and level application and stock of bottles in HO.

• Provide complete back up support to reception in the absence of Operator. Company Name Position Held Time Period

Pak Telecom Pvt. Ltd (Ufone) Receptionist / Telephone Operator 2004 – 2006

(Siemens – PABX)

Core Responsibilities

• Answering incoming and outgoing calls.

• Taking international calls and transferring the concern department.

• Checking the bills of the boards.

• Handling the walk-in customers as well.

• Filling the logs of different bills as required.

• Filling the records of bills (Water, K-Electric)

• Looking all the office maintenance activities daily.

• Staff or Departments throw Siemens PABX.

• Maintain all logs of daily basis.

• Co-ordinate staff and departments daily follow up logs.

• Operates switchboard and routes incoming calls to appropriate departments. Swiss International Airline Receptionist / Telephone Operator 1999 – 2004

(Alcatel – PABX)

Core Responsibilities

• Answers incoming and outgoing calls.

• Staff or departments through the switchboard system.

• Places out-of-state and international calls; schedules and coordinates conference calls as required.

• Performs miscellaneous job-related duties as assigned.

• Places outgoing calls throw Siemens PABX.

• Maintain all logs of daily basis.

MRJ Securities Receptionist / Telephone Operator 1997 – 1999

(Alcatel – PABX)

Core Responsibilities

• Answers incoming and outgoing calls.

• Staff or departments through the switchboard system.

• Places out-of-state and international calls; schedules and coordinates conference calls as required.

• Performs miscellaneous job-related duties as assigned.

• Places outgoing calls throw Siemens PABX.

• Maintain all logs of daily basis.

Company Name Position Held Time Period

HENCY Trans Pakistan Pvt. Ltd. Receptionist / Telephone Operator 1995 – 1997

(Siemens – PABX)

Core Responsibilities

• Answers incoming and outgoing calls.

• Staff or departments through the switchboard system.

• Places out-of-state and international calls; schedules and coordinates conference calls as required.

• Performs miscellaneous job-related duties as assigned.

• Places outgoing calls throw Siemens PABX.

• Maintain all logs of daily basis.

Greenwich Receptionist / Telephone Operator 1993 – 1995

(Siemens – PABX)

Core Responsibilities

• Answers incoming and outgoing calls.

• Staff or departments through the switchboard system.

• Places out-of-state and international calls; schedules and coordinates conference calls as required.

• Performs miscellaneous job-related duties as assigned.

• Places outgoing calls throw Siemens PABX.

• Maintain all logs of daily basis.

ACADEMICS

Degree / Diploma Earned Name & City / Location of College

• Bachelor of Arts University of Karachi

• HSC in Science Intermediate Board Karachi

• SSC in Science SS C Board Karachi

COMPETENCIES

• Microsoft Office

• MS Operating System Support

LANGUAGE

• English

• Urdu

PERSONAL PROFILE

• Husband’s Name : Mario Keith Rodrigues

• Address : Al Qureshi Building, Flat-3, Ground Floor D’cruz lane, Saddar, Karachi.

• DOB : September 16, 1972

• CNIC # : 42000-0499605-2

• Marital Status : Married

REFERENCE

Will be furnished upon request.

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