Resume

Customer Service Back Office

Location:

Pretoria, Gauteng, South Africa

Posted:

April 03, 2024

Contact this candidate

Resume:

BRIDGETTE LERATO MOKONE

Pretoria

+** (0-67-849-****

ad4qyj@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrator with experience of providing administrative and management skills in front and back office settings in the Recruitment, Hospitality and Retail industries. Ability to address the changing needs of an office and supporting colleagues and superiors with excellent assistance skills while bringing forth high quality organizational skills to achieve excellence. Adept in various software applications, filing systems, and office equipment. Interact well with departmental teams at all levels, customers and other stakeholders while possessing the skill to handle change and adapt to new situations.

Core Competences and Skills

Confidentiality, tack and discretion when dealing with people.

Ability to effectively evaluate staff on their performance.

Good intuition and understanding of people’s qualities.

Friendly and personable demeanour resulting in excellent customer service.

PROFESSIONAL EXPERIENCE

Wits University – UUME (Part time)

Invigilator

October 2023 – Current

Invigilate students writing exams.

Reporting to Senior Invigilator or Supervisor if students are cheating for further actions.

Go to and set up allocated venues before students report for lineup (Place seat numbers neatly according to the venue plan).

Assist students if in need of help.

Place all exam documents accordingly for marking when they have finished writing.

Le’Bridge Bites Bakery Director

March 2019 – current

•Baking.

•Customer Liaison

•General administration and managing finance.

Old Mutual Limited Personal Financial Adviser (PFA)

1st March 2021 – 20 September 2021

•Prospecting clients.

•Cold calling prospective clients and booking appointments to see clients.

•Updating Sparkfolio – client database.

•Generate quotes, distribute to clients and submit weekly records to management.

•Assess clients' needs and goals.

Accreditations

Risk Products - OMP death, disability

Greenlight (Existing Business)

Max Investment (Lisp, RA)

AIP

Professional Sourcing Receptionist and Team Support Officer

1/04/2017 – 28/02/2018

•Monitored visitor access and maintain safety and security.

•Printed interview packs and coordinated interviews and/or meetings – ensured that the boardroom was always neat and tidy.

•Screened calls and recorded messages.

•Typing clients’ CVs on an ad hoc basis.

•Posted Social Media Adverts on Facebook, LinkedIn, Pnet and Intelligence Software.

AtripleA Recruitment and Temps

23/02/2015 – 09/12/2015

Admin Clerk/ Recruitment Consultant Assistant

Conducted general office duties such as filing, mail delivery, scheduling of conference rooms, overhead paging, ordering supplies and invoicing clients.

Received, edited and formatted job spec and forwarded to Ferdi to approve before posting online.

Conducted EMPS/Finger print checks, added documents onto ATS, advertised the job spec on job portals, updated weekly job list and prepared weekly report interview files.

Responsible for the Payroll function including preparing and filing pay slips.

Diarized and created a calendar invite to send to consultants and Ferdi. Typed CVs and facilitated candidate’s computer assessments.

Volpes 09/10/2013 – 27/02/2015

Multi-Skilled Cashier

Ordered stock for customers, received calls from customers regarding stock and performed routine and adhoc stock taking.

Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.

Packaged customer purchases in an organized fashion. Responded to customers' questions, and provided information on procedures or policies.

Calculated total payments received during a time period, and reconcile this with total sales.

Assisted with duties in other areas of the store, bagging and carrying out customers' items.

Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.

Processed transactions quickly and efficiently, maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues.

National Youth Development Outreach

03/11/2011 – 31/10/2012

Administrator and Advice Desk

Performed daily administrative duties including filing, Reception work including answering and transferring calls, courier account management and managed monthly telephone bills.

Performed routine office support functions, including (but not limited to) ordering supplies, stocking, photocopying, shredding, maintaining appointment calendars, submitting print jobs and mailings.

Coordinate work flow across all sites by putting systems into place that ensure continuity in service delivery, i.e. ensure that newspapers are made available to all sites, stationery supplies and monitoring of stationery utilization across all sites.

Ensured that invoices are obtained from relevant service providers and payments are made, certificates are issued promptly to beneficiaries who have completed the training and followed up with service providers on the placement.

Kept projects on schedule as well as follow-up and track beneficiaries of the program.

Summarized the registers of attendance, prepared monthly reports on follow-ups made and updated on youth who have found employment, their contact details and that of the employer.

Checked deadlines on upcoming events like a scheduled graduation and coordinate preliminary work.

Tracked trainees if they working and keep the file updated, assessed people who come to advice desk and created new Gmail accounts for people who don’t have email accounts.

Magauta Recruitment and Placement Solution 13/09/2010 – 29/10/2011

Receptionist/ Administrator Clerk/ Secretary and PA

Prepared and sorted time-sheets according to week ending dates to prepare for payroll.

Received resumes from candidates and updating schedule list and followed-up on all scheduled appointments.

Created and maintained the Companies filing system, filed all income and expenditure documents and employee’s pay slips.

Received phone calls, determined the nature of the calls and directed callers to the appropriate department.

Provided administrative assist to ensure efficient knowledge of changes to procedures and policies.

Pick and Pay 1/12/2009 – 12/09/2010

Cashier

Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.

Packaged customer purchases in an organized fashion. Responded to customers' questions, and provided information on procedures or policies.

Calculated total payments received during a time period, and reconcile this with total sales.

Assisted with duties in other areas of the store, bagging and carrying out customers' items.

Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.

Processed transactions quickly and efficiently, maintained a friendly and cordial relationship with the customers by greeting them and assisting them with all relevant issues.

EDUCATION

Computing Certificate, Intuition Computer College (Course), 2007

High School Education (Matric), Mamelodi High School, 2005

CERTIFICATION, TRAINING AND DEVELOPMENT

Write Training and Development Course

Computing Certificate

Certification of Completion, Leadership in Work Context

Certification of Completion, Class of business and Investment (Milpark Education)

REFERENCE

•Mr Johannes Maleswena – Sales Team Manager

Old Mutual Limited

Tel:012-***-****