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Customer Service Health Care

Location:
Lagos, Nigeria
Posted:
April 03, 2024

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Resume:

ANYANWU – IYAH ROSEMARY OGECHI

E-mail:ad4qxn@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/rosemary-ogechi-06b72a170 Phone No: 090******** Gender: Female

CAREER OBJECTIVE:

To work and promote excellence in a dynamic establishment through service and productivity towards achieving its organizational goal while enjoying job satisfaction. PERSONAL PROFILE:

Health care personnel, Administrative Personnel, Hospitality Personnel, Customer service Professional, Sales personnel, IT Personnel, (+extra skills in Internet surfing & marketing) I am a hardworking and energetic person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with three years post NYSC experience, I have been able to develop the professionalism in overcoming challenges, eager to learn and improve my knowledge and experience, ultimately benefiting the operations of the organization that I work for. SKILLS

Microsoft office proficiency Google Analytics proficiency Graphic design Sales Merchandising

Brand marketing. Sales promoter

PERSONAL ATTRIBUTE

Good Interpersonal Communication Administrative and personal management skills. Good leadership qualities. Team Player

Solution Oriented and smart working high Integrity and Trust Worthy Highly motivated by work Excellent Minded

Ability to manage time and resources effectively with little or no supervision. Ability to listen to and assist in solving people's problem/faults WORK EXPERIENCE

Employer: OXFORD INTERNATIONAL GROUP (July 2021- February 2022) Position: Personal Assistant to the M.D

About Employer: Oxford international group is Nigeria’s most recognized fastest growing diversified commercial business empire with over 5 years of sustainable business partnership. Responsibilities:

• Screen and direct phone calls and distribute correspondence

• Handle request and queries appropriately

• Manage diary and schedule meetings and appointments.

• Take dictation and minutes.

• Devise and maintain office filling system

Employer: OSAMIREX LOGISTICS & TRAVELS (SEPT 2020 – June 2021) Position: Office manager

About Employer: Osamirex logistics & travels is an Independent travel and logistics consultant in Nigeria that takes pride in consistently exceeding excellent service delivery portfolio. Responsibilities:

• Purchasing supplies & equipment.

• Making sure there is enough brochures in the office.

• Booking and getting fares of destination for clients (ticketing).

• Promoting and marketing the business.

• Managing budgets.

• Maintaining statistical and financial records.

Employer: GMART SUPERSTORES (2018 –July 2020)

Position: Customer service Rep

About Employer: G-mart superstores is a leading world class and global store. We have a collection of top-rated goods, the supermarket is one of the best in the environ

Responsibilities:

• Responsible for coordinating, planning, and leading computer-related activities in an organization.

• Help increase media presence

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Assist with placement of orders, refunds, or exchanges. Employer: Choice Hospitality (2016 – Jan 2018)

Position: Customer Service Rep/ Receptionist

About Employer: Choice Hospitality is one of the leading hospitality company in the heart of Lagos state, with well-trained staffs and professionals Responsibilities:

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade accounts.

• Assist with placement of orders, refunds, or exchanges. Employer: Victory Supermarket (2014 – 2016)

Position: Front Desk Officer

Responsibilities:

• Greeting visitors and accepting deliveries.

• Handling incoming calls and operating a switchboard.

• Maintaining office directories.

• Assisting other administrative staff with overflow work, including word processing, data entry and research.

EDUCATION

National Youth Service Corps, Anambra State 2019-2020 NYSC DISCHARGE CERT

Olabisi Onabanjo State University, Ogun State 2014-2018 BSC. PHYSIOLOGY Second Class (Upper Division) Hons Dee Unique College, Ipaja, Lagos State 2009-2014

SSCE

Dee Unique College, Ipaja, Lagos State 2005-2009

FSLC

PROFESSIONAL CERTIFICATION

• Certificate in basic & advanced excel

NEW HORIZONS, OBA AKRAN, IKEJA, LAGOS.

PERSONAL DATA

Date of Birth: 22nd August, 1998.

State of origin: Ebonyi State

Local Govt. Area: Ohaozara L. G. A

Sex: Female

Marital Status: Single

Place of Birth: Lagos State

LANGUAGE PROFICIENCY

• English (excellent), Igbo (excellent)

REFEREES

• Available on request



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