Angella Ngoiri CV * P a g e

ANGELLA NGOIRI NG’ANG’A

+971-**-***-**** ad4qxl@r.postjobfree.com Dubai, UAE PROFESSIONAL SUMMARY

A dynamic, detail-oriented and results-oriented professional with 5+ years of a proven track record driving revenue growth and delivering exceptional customer experiences. Possesses strong communication and interpersonal skills, adept at building and maintaining client relationships, and proficient in identifying client needs to provide tailored solutions. Experienced in managing sales pipelines, resolving customer inquiries, and implementing strategies to enhance customer satisfaction and retention. Seeking to leverage expertise in a dynamic customer service role where I can contribute to enhancing customer experience and driving business success. ACADEMIC QUALIFICATIONS

Bachelor of Economics and Statistics Chuka University 2018 Certified Public Accountant – Part II KASNEB 2018 Kenya Certificate of Secondary Education St. Francis High School 2013 WORK EXPERIENCE

Emirates National Oil Company – Dubai 12/2020 – Present Customer Service Executive

Overall Purpose: Responsible for ensuring exceptional customer satisfaction and fostering positive relationships with Emirates National Oil Company’s valued clientele.

Greets and assists walk-in customers in a friendly and professional manner.

Interacts with customers in a professional and courteous manner, addressing their inquiries, concerns, and feedback promptly and effectively.

Receives and processes customer orders accurately and efficiently, ensuring timely delivery and adherence to service standards.

Handles customer complaints and escalations tactfully, striving to resolve issues satisfactorily while maintaining a customer-centric approach.

Develops a comprehensive understanding of ENOC's products and services, providing customers with accurate information and guidance as needed.

Collaborates closely with internal teams such as sales, operations, and logistics to ensure seamless coordination and execution of customer service activities.

Maintains accurate records of customer interactions, transactions, and feedback, generating regular reports to track service performance and identify areas for improvement.

Coordinates with colleagues to ensure tasks are completed efficiently and store operations run smoothly.

Proactively identifies opportunities to enhance the customer service experience, proposing and implementing innovative solutions and best practices.

Ensures compliance with company policies, procedures, and regulatory requirements at all times, safeguarding the integrity and reputation of ENOC.

Other Positions Held:

o Telesales Executive Platinum Credit Limited 04/2019 – 01/2020 o Attaché Sortmasters Limited 04/2017 – 09/2017 Notable Training

Certificate in Health & Safety 2022

Areas of Expertise

Customer Service

Needs Assessment

Products Knowledge

Order Management

Payments Processing

Record-keeping

Rapport Building

Feedback Management

Cross-selling & Upselling

Inventory Management

Merchandising

Health & Safety

Compliance

Problem-solving

Teamwork

Reporting

MS Suite

REFERENCES

Available upon request.