Tasting Room Manager

Sydney Klann

**** ***** **. *******, ** ***** - 209-***-**** - ***.********@*****.*** - Instagram: @sippinwithsydney PROFESSIONAL SUMMARY

A well-traveled and experienced Wine Educator and Tasting Room Manager. Background in Wine Industry, management, hospitality, sales & marketing, customer service, teaching, catering, fashion styling & business, management, retail & professional advocating.

SKILL

EXPERIENCE

Newsome Harlow Winery; Murphys, CA 2015 - March 2024 Tasting Room Manager/Sales and Marketing/Ten by Ten Brand Manager/Distribution

● Creative tasting room merchandising to promote sales

● Traveled to different cities for group tastings, events or public speaking

● Consistently exceeded personal sales quotas to become top performer in tasting lounge

● Appeared in live virtual tastings every week while entertaining our consumers

● Followed latest market trends to optimize seasonal buys & boost sales with targeted social media Tuolumne County District Attorney’s Office; Sonora, CA December 2020 - May 2020 Bilingual Family Advocate/Child Forensic Interviewer in Training

● Assisted & advocated for all Spanish speaking victims in the county

● Translated multiple county flyers & brochures from English to Spanish

● Observed over 40 Child Forensic Interviews

● Worked closely with detectives, attorneys & social workers in investigations & prosecution

● Learned the court process as well as the California laws against child crimes & rights of victims of crime VIPKid; Remote (Mexico City, MX) March 2019 - December 2019 ESL Teacher

● Gave private tutoring lessons to Chinese children ages 4-18

● Observed & honored the Chinese culture & household customs

● Showed discipline when working night shifts from 10pm-7am

● Created lesson plans & used different teaching techniques ADDITIONAL PROJECTS

Calaveras Wine Grape Alliance— Elected Board Member Next Generation of Calaveras County Wine Industry— Group Leader Wine Women Group— Guest Speaker- Hospitality and “Targeting Your Customer” Workshop EDUCATION

Society of Wine Educators; Remote— Certified Wine Specialist - IN PROGRESS TEFL Full Circle; Remote— Certificate of Teaching English as a Foreign Language The Fashion Institute; Sydney, NSW, AUS— Technical Degree of Fashion Business Mountain Oaks Charter School; San Andreas, CA— High School Diploma

● Bilingual- Spanish & English ● 15 Years+ in Hospitality ● Case Management

● Multiple POS Systems ● De-Escalation Techniques ● Great Customer Service

● Advanced Wine Education ● Quick Learning ● Strong Communication Skills

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