**Josie W. Osborne's Resume**

225-***-****

ad4qwb@r.postjobfree.com

**Professional Summary:**

A seasoned professional with extensive experience in administrative support, management, training, program development, and HR functions. Skilled in policy and procedure development, paperwork management, customer service, records management, database administration, background checks, and remote work technologies. Possess core strengths including scheduling, screening, onboarding, problem-solving, critical thinking, analytical skills, and technical proficiency.

**Professional Experience**

**Houston Health Department**

*Customer Service Representative III (January 2021 – September 2023)*

- Provided exceptional customer service, scheduling vaccine appointments, handling vital statistics requests, managing permits and complaints, and responding to client inquiries.

- Liaised with government agencies to assist clients with quarantine housing and provided updates on COVID-19 and other health-related information.

- Conducted client screenings and referrals, worked remotely, performed data entry, and utilized various platforms for communication and information retrieval.

**Louisiana Correctional Institution for Women**

*Administration Specialist (May 2007 – February 2019)*

- Managed the Visitation Department, collaborated with multidisciplinary teams, and obtained background information for various purposes.

- Supervised staff, collaborated with management and agencies, served as an Ex-Officio Notary, and handled HR tasks including onboarding and report preparation.

- Maintained confidential databases, coordinated visitor activities, and ensured departmental efficiency.

**Office of Children and Family Service**

*Social Service Program Analyst 2 (January 2001 – April 2007)*

- Collaborated with the Development Team to develop and update programs and policies.

- Interpreted programs, assessed client compliance, collaborated with community resources, monitored program participation, and provided social services.

- Managed front desk operations and served as a liaison between agencies and the development team.

**Office of Community Service**

*Administrative Assistant (August 1997 – December 2000)*

- Provided comprehensive administrative support, managed invoices, scheduled appointments, assisted with social work tasks, and ensured OHS compliance.

- Maintained confidentiality, managed correspondence, and ensured prompt responses to inquiries.

**Education**

Associate Degree in Business

Eastern Gateway Community College