Amber Tucker

*** **** ***** **.,

Mooresville, NC 28117

704-***-****

ad4qw6@r.postjobfree.com

Professional Summary

A dynamic and results-oriented professional with a diverse background in customer service, entrepreneurship, and project management. Currently excelling as a Business Consultant at Patrick Moore Roofing and Construction, leveraging expertise in strategic planning, process optimization, and team leadership. Recently earned a Professional Certificate in Agile Project Management from University System of Maryland, underscoring a commitment to ongoing professional development and mastery of industry best practices. Concurrently, successfully operated a high-end automotive detailing business demonstrating exceptional time management and entrepreneurial acumen. Certifications &

Training

-Professional

Certificate in Agile

Project Management

2/3/2024 University System of

Maryland, The University of Maryland,

College Park

-Applied Scrum for Agile

Project Management

1/7/2024 University System of

Maryland, The University of Maryland,

College Park

-Sprint Planning for

Faster Agile Team

Delivery

1/24/2024 University System of

Maryland, The University of Maryland,

College Park

-Agile Innovation and

Problem Solving Skills

1/31/2024 University System of

Maryland, The University of Maryland,

College Park

-Agile Leadership

Principles and Practices

2/1/2024 University System of

Maryland, The University of Maryland,

College Park

-Agile Process, Project,

and Program Controls

2/3/2024 University System of

Maryland, The University of Maryland,

College Park

Business Solutions Consultant (Contract)

Patrick Moore Roofing and Construction, Sept 2023 – Mar 2024

Led initiatives leveraging technology to reduce project costs by 15% through efficient resource allocation and process optimization

Conducted employee workload assessments and devised new operational processes that led to a 90% employee satisfaction rating and 14% increase in productivity within 30 days of enactment.

Improved customer satisfaction ratings by 20% by implementing feedback- driven improvements to service delivery processes. Automotive Service Advisor & Parts Specialist

DAP Repair, May 2023 – January 2024

Played a pivotal role in overseeing day-to-day operations and ensuring seamless workflow, enhancing customer satisfaction, and driving revenue growth.

Cultivated strong relationships with clientele, serving as a point of contact for inquiries, feedback, and concerns, and ensuring prompt and satisfactory resolution of issues.

Processed repair orders, purchase orders, invoices, backorders, checks, and credits daily.

Spearheaded the adoption and realization of an inventory management system which resulted in achieving and maintaining 98+% product availability and a 45% reduction in excess inventory.

Owner and Operator

Dirty Little Details, February 2018 – January 2024

Established and led a successful high-end automotive detailing business, specializing in meticulous care and restoration of vehicles to the highest standards.

Crafted and executed strategic marketing initiatives, driving consistent revenue growth and establishing a strong brand presence in the automotive detailing industry.

Directs day-to-day operations with precision, overseeing scheduling, quality control, and supplies procurement to ensure seamless workflow and exceptional service delivery.

Cultivated and nurtured strategic partnerships with suppliers, leveraging strong negotiation skills to secure favorable terms for materials and equipment, Key Skills ensuring optimal quality and cost-effectiveness.

-Leadership and Team

Management

-Strategic Planning and

Execution

-Customer Relationship

Management

-Project Management and

Coordination

-Communication and

Interpersonal Skills

Certified Detailer through the International Detailing Association, demonstrating a commitment to excellence and adherence to industry standards of professionalism and expertise.

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