Customer Service Team Member
Resume:
Rezaul Hazim
New Hyde Park, NY 11040
***********@*****.***
Professional Objective
Enthusiastic hospitality professional with expertise in international and domestic gastronomy, wines, and mixology. Offering extensive knowledge, superior work ethic and more than 25 years of related experience. Focused and reliable team member with a proven history of excellent customer service and conflict resolution skills. I am dedicated to accuracy and streamlining systems for a productive work environment. An ambitious, proactive, and efficient individual that is well experienced in memorization and coordination skills. Versatile server that works exceptionally under pressure, expeditiously and able to multitask while providing seamless service to patrons.
EXPERIENCE
LUPETTO (LPB)
New York, NY —Front Server
10/2023 – 3/2024
● Greeted guests with a warm and enthusiastic welcome. Inquire in their beverage preferences (water &/ other beverages).
● Explain in detail the menu and establishments concept: Woodfire grill and Napolitano style pizzas, Homemade and handcrafted pastas.
● Genuine and full fine dining service throughout their dining experience.
● Make sure guests are satisfied with their experience at the establishment and warmly welcome them back.
MANHATTA (USHG)
New York, NY — Server
03/2023 – 10/2023
● Support the Captains in all aspects of full and detailed fine dining service.
● Preserve the highest level of fine dining after the Captain has greeted and taken the table's order and make sure the service is detailed and impeccably executed.
● Maintain the cleanliness of the clientele’s experience and surrounding area overall. HUNT&FISH CLUB
New York, NY — Server
06/2022 – 12/2022
● Greeted guests with a warm and enthusiastic welcome. Provide a brief yet descriptive outline of the menu in addition to popular recommendations.
● Server that offered USDA prime and dry-aged steaks, and homemade Italian pastas and seafood options.
● Performed complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
● Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
KYMA of Roslyn
Roslyn, NY — Front Server
11/2021 – 05/2022
● Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
● Worked well and cooperatively in a team/pool house environment
● Assisted co-workers with the needs of clientele regarding their food & beverage execution
OPUS Steak, Sushi & Mediterranean Soul/ RARE650 Steak & Sushi, Jericho/Syosset, NY — Senior Front Server
11/2008 – 10/2021
● Senior front server that provided guests with chef’s daily specials, featured wine and cocktails with detailed explanations, Dry-aged imported/domestic meats, premium Japanese sushi and exquisite international seafood fare.
● Directed guests with orders via detailed explanation of menu items and featured recommendations.
● Memorization of menu and chef specials that are accordingly paired with wines, spirits, and misc. Beverages.
● Trained incoming staff on the restaurant's practices, culture, and procedures to maximize job satisfaction and productivity.
● Upsold high-profit items such as specialty appetizers, entrees, wines, and cocktails to enhance guest experience and increase sales numbers. SCARPETTA NYC, New York, NY — Server
03/2017 - 10/2017
● Extensive and detailed knowledge of home-made Italian pastas, crudo and wines.
● Provided “single service” to guests in a pooled house environment.
● Served the needs of more than 80 customers in a busy dining/bar environment. JEWEL by Tom Schaudel, Melville, NY — Server
05/2015 - 05/2016
● Single service team member of an eclectic American and Japanese cuisine restaurant.
● Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.
● Provided extensive knowledge of local ingredients used for gastronomy and local wines.
● Kept up knowledge of menu and promotions, recommending items according to preferences
HAVELI Indian Cuisine, New York, NY — Manager
05/1995 - 11/2008
● Applied strong leadership direction and problem-solving skills to maintain team efficiency and organize workflow to meet all daily demands
● Maintained a high standard of food quality by reviewing food safety, shipments, and proper preparation.
● Resolved escalated customer issues, set high standards of customer service via professional and courteous response, in turn boosting retention rates over 30%.
● Trained team members to maintain high productivity and performances.
● Set a schedule for 35 plus staff members by planning and designating shifts and hours. CERTIFICATIONS
NYS eTIPS ATAP Certification
NYS Sexual Harassment Completion Certificate
EDUCATION
St. John’s University, Jamaica, NY — M.A. Economics Hofstra University, Hempstead, NY — B.A. Psychology References available upon request.
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