Customer Service Delivery Driver
Resume:
Samantha Hernandez
Goal driven individual looking to grow into a leadership position
Orlando, FL 32808
************@*****.***
I'm a young woman looking to find a comfortable and stable job that I can grow with! I take immense pride in the fact that i'm an extremely hard worker in any situation I’m in. I love learning new things and I’m good at growing a passion for whatever it is. I love to lead and teach others, I believe good leadership is a necessity to maintaining and improving a great working environment. I aim to get tasks done correctly and as quick as possible, i'm very fast on my feet. I’m also very comfortable asking lots of questions if needed; a clear goal and execution is very important in certain environments. I'm also great with customers, I enjoy asking people how their day is going and making sure they leave at least with a smile on their face!
I would love to find a job that provides hands on training and opportunities to flourish!
#readytowork
Authorized to work in the US for any employer
Work Experience
Senior Coordinator Project Management
Walmart - Orlando, FL
July 2021 to Present
Food Delivery Driver
DoorDash
May 2019 to Present
After I accept an order, I am directed to drive to the restaurant/merchant. Upon arrival, I communicate and confirm with the merchant which order I will be picking up and delivering, once it is finished and sealed, I put the order into my car and begin safely transporting to the customer. Often times I have to communicate issues with customers, either about their order or transporting to their location. While being an independent contractor, I believe I’ve had to become a lot more disciplined than I would have in any other position.
Customer Service Representative
Adecco - Saint Cloud, FL
August 2020 to July 2021
Cashier/Receiving Team
Burlington - Elk Grove, CA
February 2017 to December 2018
At first I was a cashier, that also assisted the floor team with anything they needed;finding/replacing items, customer service, layaway, cleaning up, changing floor layout, etc. After a few months or so I moved to the receiving team because they noticed I was a fast learner, very quick on my feet and a willing helper. I helped the team with the morning deliveries, making sure items and clothing are floor ready and then bringing them out to the floor and putting them in their correct placement. I'm a pretty versatile team player so my bosses tend to put me where ever help is needed because they know they can count on me.
Club Lounge Attendant
Sheraton - Pleasanton, CA
February 2015 to December 2016
I alone prepared and collected the breakfast items that were to be served in the Club Lounge every morning. I set up the food in the same, appealing layout every shift. I greeted and conversed with every guest as they came in, answering if I could or directing any questions presented. During breakfast hours I kept the lounge clean, with food and beverages always properly stored and replenished. I would disposed of all waste and clean the lounge in entirety after breakfast hours everyday. I assisted in other kitchen prep activities after when necessary. I received a raise based on merit while working at this location, while getting a lot of recognition from both staff and hotel guests daily. Impact
Hollister Co - Pleasanton, CA
August 2014 to December 2014
I worked as an impact associate, which usually meant that my shift was spent in the stockroom. I would handle shipments as they came in, censor new items and put them in the correct location based on their sku. When the floor was busy, I would assist in the fitting rooms and keeping the store floor organized and restocked. Everyday I assisted in helping other associates and customers with finding size checks and specific items in the stockroom. Sometimes after store hours I would assist in changing out any fixtures as well as changing the layout of the store.
Education
High school diploma
Castro Valley High School - Castro Valley, CA
August 2011 to June 2015
Commercial Driver's License (CDL)
Class C
Expires: August 2024
State: CA
Skills
• Recieving (2 years)
• Cashier (2 years)
• Lounge Attendant (2 years)
• Customer Service (4 years)
• Home Care
• Food Preparation
• Delivery Driver Experience
• Customer service
• Communication skills
• Organizational skills
Assessments
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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