ISAAC L. COOK

Metro Atlanta Area

901-***-**** ad4qvf@r.postjobfree.com

www.linkedin.com/in/isaac-cook-23a07629/

OPERATIONS MANAGEMENT

Logistics Professional and U.S. Marine Corps Veteran with an Active Secret Security Clearance and over 15+ years of experience in Operations Management and managing projects from the discovery phase through completion. Possess a comprehensive background in relationship-building with clients and across organizations and groups. Proficient in assessing customer needs, generating options, and implementing solutions with clients and stakeholders. Experienced in stepping in a leadership position and taking charge within a short notice and with handling difficult situations under pressure. Career supported by a Bachelor of Arts, Business Administration, and extensive operational experience.

Program Management

Process Improvement

Quality Assurance

Strategic Planning

Training Development

Oral Written Communication

Reports Documentation

Operations Management

Risk Management

KEY HIGHLIGHTS

Operations Management – Able to multi-task long and short-term priorities to generate desired results. Demonstrated leadership in numerous operations by creating support plans, projects, and personnel oversight.

Leadership Supervision – Served as a point of reference and subject matter expert for quickly identifying and solving problems, improving operations and productivity. Skilled at developing and cultivating key relationships and establishing effective collaborations. Enjoy collaborating with others as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.

Customer Service – Strong communication skills to understand customer needs and provide results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction.

PROFESSIONAL EXPERIENCE

Fastenal Distribution – Atlanta, GA 2022 – 2023

Operations Manager

Providing supervision and leadership to team members across various departments in Inbound and Outbound

Coordinating employees, to include scheduling, hiring, and exiting

Ensuring short term and long-term goals are met across multiple departments

Training and development of all managers, department level and below

Communicating with General Managers at the various branch locations to ensure timely delivery and ensure quality metrics are met.

Mandating that daily compliance measures are met across the department and building

Measure and review the weekly KPIs to include the company’s monthly score cards

Actively engage in the future planning and envisioning of company goals and objectives

Preparing and executing monthly budgets to include P&Ls. Supervise Department Managers and associates.

Developed, plans for distributing break loads to achieve cut time goals. Monitored service freight and ensure cut time compliance

DHL Ecommerce Fulfillment Center – Atlanta, GA 2019 – 2022

Operations Supervisor (Weekend Only)

Lead, educate, and develop company employees

Supervised and directed employee work and monitor employee performance, including administration of discipline as appropriate. Was accessible to all areas of the dock and inside trailers; trailers may be at the dock or in the yard.

Planned daily manpower needs and set schedules to ensure customers’ freight is delivered and picked-up timely and damage free

Keep daily and weekly records of time worked and plans work schedules

Communicated with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight

Update and maintain all company policies & procedures related to transportation, vehicle request and manifest.

Actively engage in the future planning and envisioning of company goals and objectives

Developed, plans for distributing break loads to achieve cut time goals. Monitored service freight and ensure cut time compliance

Identified freight moving at incorrect weight and classification. Ensured all OS&D is identified and processed properly

Performed administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.

Georgia Department of Human Services – Atlanta, GA 2017 – 2021

Parental Accountability Court Coordinator

Communicated with clients and other constituents via telephone, email Correspondence and direct contact to ensure that support obligations are met

Ensure compliance with all local, state and federal laws & regulations with regards to department employees.

Managed a caseload to ensure that child support obligations are met. Promoted Problem Solving Case resolution efforts and performs the core work and activities to include enforcement of orders, attending court hearings, Conducting weekly meetings, etc.

Represent the organization at public or community meetings and functions as needed or as assigned by the agency

Implement organizational strategic goals and initiatives

Engaged in outreach efforts to recruit community partnerships to supplement. Identified and met with employers to secure employment for program

Memphis Publishing Company – Memphis, TN 2015 – 2016

Logistic Supply Chain District Manager

Enthusiastically ensured world class customer service in delivering the Commercial Appeal Newspaper to Memphis area subscribers, while working in a fast paced environment as a part of a minimally supervised team, on a daily basis; Analyzed the viability of new market areas and discuss findings with Senior Management; Travel; Audit operational efficiency

Utilized time management, team building, and motivational skills to manage operations, systems, and sales with regards to sound financial decision making; Responsible for recruiting, orientating carrier; managing routes, managerial reports, & warehouse duties; work closely with Area Manager

Managed route maps, daily dispatch forms, subscriber lists; Responsible for leading a diverse team with independent contractors spread out across several different markets; Displayed strong PC skills, including word processing & spreadsheet applications, and excellent verbal and written communication skills

Comprehensive Diabetes & Metabolic Center – Memphis, TN 2014 – 2016

Safety & Compliance Manager Office Manager

Managed all day-to-day complex operations of the center in accordance with established policies and procedures to optimize safety and productivity, while achieving financial performance of the revenue cycle, quality objectives, and patient satisfaction

Managed operations which include budget revenue and disbursements, and business forecasting; personnel relations, team building, scheduling, and training; Patient scheduling, medical records, billing and collection, data entry and processing, and cash posting

Supervise, schedule, prioritize, assign, train, and review the work of assigned personnel to identify compliance issues that require additional training; Provide additional/advanced staff training, Handle hiring and termination of employees

Military Contractor – Lexington, MD 2009 – 2014

Logistics Analyst USMC

•Gathering and analyzing logistics data to assess each step in the supply chain.

•Keeping tabs on the product flow process from materials acquisition to final delivery

•Updating databases with logistics data

•Developing, evaluating and revising logistics policies, procedures and plans

•Overseeing warehouses to ensure that products are received, stored, and shipped safely and efficiently.

•Researching supply chain issues to identify potential problems and preemptively address them.

•Staying up to date on the latest innovations in logistics and what competitors are implementing.

•Addressing routine and unexpected disruptions in the supply chain to keep products moving.

MILITARY EXPERIENCE

U.S. Marine Corps – Various Global Locations 1996 – 2002

Supply Chain Manager

Coordinated and managed project work; Updated domestic shipping activity in Asset Tracking Logistics

Monitored shipment progress throughout the transportation life cycle; Ensured changes in shipment status and any deviation from the initial shipment requirements are reported to the client and input to the system; Effectively and proactively communicated with appropriate transportation vendors to ensure client(s) requirements were met (certificates of origin, etc.)

Input shipment details for pricing and routing for each transportation lane in Order Management System

Monitored and assessed the quality of the service provided by Asset Tracking Logistics System, vendors, and agents; Reported related performance to management

Managed packaging material inventories to ensure adequate supplies, while considering carrying costs, production requirements, inbound transportation logistics, and internal planning limitations

EDUCATION

Bachelor of Arts, Business Administration Life University Marietta, GA

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