SKILLS

EXPERIENCE

LIDIANA

SANCHEZ

ad4quw@r.postjobfree.com

786-***-****

Miami, Florida 33175

• New Home Salesmanship

• Lender Relations

• Buyers' Agent

• Court Appointed Mediation

• Negotiations Expert

REAL STATE AGENT 04/2021 to Current

C&M Partner - Miami, FL

Advised clients on market conditions, prices, mortgages, legal requirements and related matters.

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• Negotiated purchase agreements and contracts with buyers and sellers. Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.

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• Maintained updated knowledge of local real estate markets.

• Provided guidance to clients throughout the entire buying or selling process.

• Prepared comparative market analysis to estimate properties' value.

• Ensured all transactions followed state laws regarding real estate practices.

• Coordinated appointments to show homes to prospective buyers.

• Researched current listings available in the area using multiple online resources.

• Responded promptly to client inquiries via phone or email.

• Attended industry events such as conventions and seminars. TRANSPORTATION AMERICA 07/2015 to 06/2022

STS Transportation - Miami, FL

• Communicated with drivers during transit, clearly conveying route updates.

• Communicated delays and early arrivals to management. Compiled reports detailing performance metrics such as on-time pickups, transit times, and damages incurred during transit.

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Collaborated with other departments to carry out claims process and loss mitigation from accidents.

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HEAD WAITRESS 01/2014 to 10/2014

Cafe de Oro - Miami, FL

• Ensured that all guests were greeted promptly and seated in a timely fashion.

• Provided exceptional customer service to ensure repeat business from customers.

• Performed cashier duties such as taking payments and issuing change accurately. Enforced health standards, safety precautions and sanitation regulations in the dining area.

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Resolved customer complaints in a professional manner while upholding company policies.

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Addressed staffing issues such as scheduling conflicts or employee absences promptly.

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Reviewed feedback from customers regarding services provided by waiters and waitresses.

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HEAD WAITRESS 07/2011 to 12/2013

DOubleetree by hilton - Miami, FL

• Ensured that all guests were greeted promptly and seated in a timely fashion.

• Monitored dining room for cleanliness, proper set-up and maintenance of tables.

• Provided exceptional customer service to ensure repeat business from customers. EDUCATION AND

TRAINING

Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

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• Provided exceptional service to high volume of daily customers.

• Served high volume of tables at once and simultaneously supervised serving staff. Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

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Greeted customers, answered questions and recommended specials to increase profits.

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COFFEE SHOP SUPERVISOR 05/2005 to 03/2011

Westin Casuarina Resort - Grand CAYMAN, CAYMAN ISLANDS Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.

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Provided customer service to ensure customer satisfaction with products and services.

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• Trained new employees in safety procedures and use of equipment.

• Resolved customer complaints in a timely manner. Developed strategies for improving efficiency and productivity within the shop environment.

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• Monitored employee attendance and timekeeping records for accuracy.

• Analyzed sales data to identify trends in product demand. Inspected machines regularly to detect malfunctions or worn parts that need replacement or repair.

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Created reports summarizing shop operations, such as production output and labor costs.

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MANAGER ASSISTANCE 07/2002 to 07/2005

Foster Food Fair - GRAND CAYMAN, CAYMAN ISLANDS

Assisted in the development of operational strategies to ensure efficient and productive operations.

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Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

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Conducted regular performance reviews for employees to identify areas of improvement.

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• Resolved conflicts between team members in an effective manner.

• Managed customer service inquiries and complaints in a timely manner.

• Maintained up-to-date knowledge of company products and services.

• Established processes for monitoring customer satisfaction levels.

• Created reports on sales trends, inventory levels, and financial data. WAITRESS TRAINER 02/1999 to 02/2001

FLoridita restaurant - HAvana Cuba, CUba

Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.

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Reviewed servers' performance regularly by observing them interacting with customers during meal services.

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Conducted role play activities to illustrate appropriate behavior when dealing with difficult customers.

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Organized periodic workshops focusing on topics like communication skills, problem solving techniques.

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• Maintained accurate records of trainees' progress throughout the training program. Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.

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• Explained various techniques used in handling large groups of customers efficiently. Real State Academy - Miami, FL

Associate of Applied Science

Real Estate, 03/2021

Internatonational Languages HOTEL SEVILLA - Havan Cuba Associate of Applied Science

English Education, 03/2005

Antonio Guiteras School - Havana Cuba

Associate of Science

Management Science, 06/1999

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