Customer Service Social Media

Stacee Bullington Moseley

*** **** **** ****, *********, MS 38671 * 901-***-**** * ****************@*****.***

OBJECTIVE

To use my skills and training as a phlebotomy technician

SKILLS

Phlebotomy – pending * MS Office * Team Management * Employee Scheduling * Staff Training * Problem Resolution * Verbal and Written Communication * Organization * Client Account Management * Customer Service

EDUCATION

Delta Technical College – Phlebotomy, 2024

Northwest Community College, (1 year)

Milan High School – 1995, Milan, TN * Diploma

WORK HISTORY

Manager – July 2017 – Present * High Definition Salon, Southaven, MS

In charge of daily operations

Promoted customer loyalty by resolving conflicts to complete satisfaction

In charge of training new employees

Greeting clients, checking in clients, providing refreshments

Scheduling appointments

Inventory

Ordering supplies and retail products

Promoted products and services on social media outlets

In charge of opening and closing, as well as reconciling cash drawer, daily reports, and bank deposits

In charge of supervising, developing, and delegating tasks to employees

Dealt with customer service issues as they arose

Shipping Coordinator – Feb, 2010 – Jan, 2020 * Spirco Manufacturing – Memphis, TN

In charge of day to day shipping and receiving

In charge of high-volume paperwork and worked with clients and coworkers to resolve billing and shipping issues

Considered shipping procedures, rates, and routes in determining the best shipping methods for materials

Communicated with representatives from carriers, arranging for special deliveries and receipts

Successful in resolving issues with shipments, such as damaged material and shortages by working effectively with shippers

Provided daily shipping reports

Greeted customers, vendors, and potential clients

Prepared materials for shipping by packing, securing, and labeling

Drafted bill of ladings and shipping route materials for accurate and compliant record keeping

Managed incoming orders, organized deliveries, and transferred packages to other departments

Sales Coordinator – Oct, 1999 – Nov, 2009 * Spirco Manufacturing – Memphis, TN

Communicated with clients, management, and sales team to better understand their needs

Perform administrative tasks such as data entry, information processing, paperwork completion, and document filing

Quickly resolve client issues and oversaw accounts

Assisted sales team by providing up to date territory and sales data

Maintained client relationships and developed new ones by identifying needs and providing appropriate services

Responded to customer questions and concerns in order to aid decision making

Contacted new and existing customers to discuss how specific products and services could meet their needs

Gather data from clients in order to enter it into computer database

Worked with various departments to manage sales and territory data in order to gather accurate pricing and costing data

Found new clients and determined what they needed in order to deliver relevant products

CERTIFICATIONS

Phlebotomy Technician Diploma (pending, April 2024)

CPR Certifcation

REFERENCES

Holly Davis, High Definition Salon – 901-***-**** (*******@*******.***)

William Hart, Spirco Manufacturing – 901-***-**** (*************@*****.***)

Twanda Pryor, Delta Technical College – 662-***-**** (******@*********************.***)

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