Charles Diluzio

Philadelphia, PA *****

ad4qu9@r.postjobfree.com

+1-267-***-****

Dedicated and hard-working no nonsense individual with a committed team first attitude. I have over 35 years sales and marketing experience, 33 of them in the Automotive industry. I have solid references and no background check issues. Excellent communication, computer and training skills. Philly sports fan, enjoy fishing, cards, chess, classic movies and classic rock. Love spending time with my grandkids.

Authorized to work in the US for any employer

Work Experience

Field Representative

U.S. Department of Commerce - Philadelphia, PA

July 2023 to Present

Philadelphia Region Field Representative for U.S. Census Bureau. Responsible for accurate data collection for the CPS Survey and all survey supplements. Job duties include making direct contact with potential respondents, scheduling appointments, follow-up calls and closing all assigned cases. Daily report and case updates sent to Field Supervisor. Case work data transmitted every day to PHRO via MCM portal. Maintenance Technician

Kleen Streak LLC - Feasterville-Trevose, PA

February 2020 to September 2023

Responsibilities included general maintenance and cleaning commercial equipment and buildings. Sales and Finance Manager

Chapman Automotive - Philadelphia, PA

May 2009 to February 2020

Responsibilities included sales training, desking and presenting deal structures to prospective customers, placing orders for new vehicle inventory and following up with customers to ensure high CSI scores for dealership. Maintained a top customer satisfaction score for over 2 years. Consistent top performance in dealer group F&I month to month profit.

Front Desk Manager and Subprime Manager

Family Dodge Chrysler Jeep - Philadelphia, PA

May 2003 to January 2009

Desk Manager duties included creating salesperson schedules, weekly meetings and training sessions. As Subprime F&I Manager was responsible for creating a professional and profitable business model that offered reasonable finance terms for credit challenged customers. Education

Graduate Certification in Electrical wiring and installation Delaware Valley School of Trades - Philadelphia, PA January 1983 to September 1983

High school diploma

Father Judge High School - Philadelphia, PA

September 1977 to June 1981

Skills

• Computer skills

• Sales

• Communication skills

• Leadership

• Finance

• Data Collection

• Commercial Cleaning

• Presentation Skills

• Microsoft Office

• Conflict Management

• Field Service

• Case Management

• Writing Skills

• Microsoft Word

• Customer service

• Inside sales

• Retail sales

• Negotiation

• Data collection

• Dealership experience

• Presentation skills

• Analysis skills

• Marketing

• Account management

• Google Docs

• Front desk

• Autodesk

• Microsoft Excel

• Automotive sales

• Management

• Sales management

• Salesforce

• Reynolds & Reynolds

• Dealertrack

• Microsoft Outlook

• Telemarketing

• Customer relationship management

• Time management

• Windows

• Conflict management

• Organizational skills

• Business development

• Outside Sales

• CRM Software

• Merchandising

• Computer Networking

• Recruiting

• CRM software

• Direct sales

• Store management

• Loan processing

• Financial services

• Financial management

• QuickBooks

• Math

• Contract management

• Customer support

• Research

• Client services

• Outside sales

• Relationship management

• Computer networking

• Technical sales

• English

• Retail management

Awards

Diversity Training Certification

October 2023

Department of Commerce training certification for 2023. Certifications and Licenses

Driver's License

July 2023 to Present

Assessments

Sales skills — Proficient

December 2023

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

January 2024

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Business math — Proficient

February 2024

Using basic math to solve problems in a business context Full results: Proficient

Retail customer service — Proficient

January 2024

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Proficient

January 2024

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

January 2024

Identifying and resolving common customer issues

Full results: Proficient

Administrative assistant/receptionist — Proficient January 2024

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Attention to detail — Proficient

March 2024

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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