Front Desk Field Representative
Resume:
Charles Diluzio
Philadelphia, PA *****
***********************@***********.***
Dedicated and hard-working no nonsense individual with a committed team first attitude. I have over 35 years sales and marketing experience, 33 of them in the Automotive industry. I have solid references and no background check issues. Excellent communication, computer and training skills. Philly sports fan, enjoy fishing, cards, chess, classic movies and classic rock. Love spending time with my grandkids.
Authorized to work in the US for any employer
Work Experience
Field Representative
U.S. Department of Commerce - Philadelphia, PA
July 2023 to Present
Philadelphia Region Field Representative for U.S. Census Bureau. Responsible for accurate data collection for the CPS Survey and all survey supplements. Job duties include making direct contact with potential respondents, scheduling appointments, follow-up calls and closing all assigned cases. Daily report and case updates sent to Field Supervisor. Case work data transmitted every day to PHRO via MCM portal. Maintenance Technician
Kleen Streak LLC - Feasterville-Trevose, PA
February 2020 to September 2023
Responsibilities included general maintenance and cleaning commercial equipment and buildings. Sales and Finance Manager
Chapman Automotive - Philadelphia, PA
May 2009 to February 2020
Responsibilities included sales training, desking and presenting deal structures to prospective customers, placing orders for new vehicle inventory and following up with customers to ensure high CSI scores for dealership. Maintained a top customer satisfaction score for over 2 years. Consistent top performance in dealer group F&I month to month profit.
Front Desk Manager and Subprime Manager
Family Dodge Chrysler Jeep - Philadelphia, PA
May 2003 to January 2009
Desk Manager duties included creating salesperson schedules, weekly meetings and training sessions. As Subprime F&I Manager was responsible for creating a professional and profitable business model that offered reasonable finance terms for credit challenged customers. Education
Graduate Certification in Electrical wiring and installation Delaware Valley School of Trades - Philadelphia, PA January 1983 to September 1983
High school diploma
Father Judge High School - Philadelphia, PA
September 1977 to June 1981
Skills
• Computer skills
• Sales
• Communication skills
• Leadership
• Finance
• Data Collection
• Commercial Cleaning
• Presentation Skills
• Microsoft Office
• Conflict Management
• Field Service
• Case Management
• Writing Skills
• Microsoft Word
• Customer service
• Inside sales
• Retail sales
• Negotiation
• Data collection
• Dealership experience
• Presentation skills
• Analysis skills
• Marketing
• Account management
• Google Docs
• Front desk
• Autodesk
• Microsoft Excel
• Automotive sales
• Management
• Sales management
• Salesforce
• Reynolds & Reynolds
• Dealertrack
• Microsoft Outlook
• Telemarketing
• Customer relationship management
• Time management
• Windows
• Conflict management
• Organizational skills
• Business development
• Outside Sales
• CRM Software
• Merchandising
• Computer Networking
• Recruiting
• CRM software
• Direct sales
• Store management
• Loan processing
• Financial services
• Financial management
• QuickBooks
• Math
• Contract management
• Customer support
• Research
• Client services
• Outside sales
• Relationship management
• Computer networking
• Technical sales
• English
• Retail management
Awards
Diversity Training Certification
October 2023
Department of Commerce training certification for 2023. Certifications and Licenses
Driver's License
July 2023 to Present
Assessments
Sales skills — Proficient
December 2023
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
January 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Business math — Proficient
February 2024
Using basic math to solve problems in a business context Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
January 2024
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
January 2024
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
March 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate