KIESHA THOMPSON

*** **** ***** ****** #**

New York, NY 10029

917-***-****

ad4qt9@r.postjobfree.com

Experience:

Cushman&Wakefield

Hospitality Specialist 12/22-08/23 New York, New York

Oversaw all operational aspects of the Front Desk by providing the highest level Customer Service and professionalism to hotel and building residents.

Registered and assigned rooms to guest of the hotel facility.

Created reservations per guest request and availability.

Verified customers credit cards.

Handled all incoming calls, including guest and tenant request, reservations and call forwarding

Coordinated and assist with move ins and move outs.

Maintained Key logs.

Distributed and controlled inventory of gym passes.

Issued guest passes and log all guests into building management program.

Assisted with package deliveries for hotel guest and residents.

Confirmed and controlled petty cash.

Communicated with housekeeping, maintance staff and management.

Resolved customer complaints and issues.

Comfort Inn Prospect Park

Night Auditor/Front Desk Supervisor 03/20- 12/23 Brooklyn, New York

Made sure all reservations were accurate

Checked guest in and out of their rooms.

Balanced the day by making sure all money was accounted for.

Generated reports and other figures for manager every night

Handled the charge backs.

Settled all credit card charges through batch processing.

Handled guest complaints and questions.

Handled cash transactions.

Trained all new and fellow employees in Front Desk Procedures and Guest Satisfaction.

Maintained a positive work environment.

Upsold guest rooms based on company practice.

Communicated with other departments to ensure everything is up to par and all guest needs are meet.

Developed and implemented strategies to help the hotel provide the best services to guest and increase hotel revenue

Gowanus Inn & Yard

Night Auditor 04/19- 10/20 Brooklyn, New York

Checked guests in and out of their rooms.

Balanced all in house accounts and reviewed accounts for accuracy.

Handled guest complaints.

Generate reports and other figures for managers.

Settled credit card chargers through batch processing.

Handle cash and card transactions.

Insignia Hotel

Night Auditor 03/18-12/19 Brooklyn, New York

Handled customer complaints and requests.

Generated reports outlining room occupancy totals, daily transactions, revenue totals, and other figures for manager view.

Settled credit card chargers through batch processing

Checked guest in and out of their rooms.

Handled cash and card transactions.

Balanced all in house and future reservation accounts.

Burlington

Merchandise Associate 09/17- 01/18 New York, NY

Handled cash and card transactions for purchases.

Completed returns and exchanges

Assisted customers with locating items

Activated alarms on merchandise putting them on display.

Kept sections clean and orderly

Increased hotel revenue with profits and market share through excellent customer service ensuring return visits.

Hotel BPM

Front Desk Agent/ Night Auditor Supervisor 01/15- 01/17 Brooklyn, NY

Provided exceptional guest service to all hotel guests

Handled registration, room assignments, checking in/ checking out, and cashiering in a pleasant specialized manner to encourage recurring business

Provided information regarding hotel policies or activities in response to queries both on the phone and in person and via emails.

Handling of customer complaints

Generate reports outlining room occupancy totals, daily transactions, revenue totals, and other figures for manager view.

Settled credit card charges through batch processing.

Train fellow employees in front desk policy and procedure

Perform the duties of a Front Desk Clerk including express check in and checkouts

Monitor property activity and handle any emergencies that may arise

Hotel BPM

Cook/Bartender/Houseman 11/\10- 01/15 Brooklyn, NY

Provided prompt, efficient, friendly, and quality service at all times.

Season and cook food according to recipe

Inspect and clean food preparation areas, equipment and work surfaces

Ensure freshness of food and ingredients by checking for quality and rotating stock

Portioned, arranged and garnished food and present to guest

Directed bartending operations, overseeing seamless beverage service, scheduling, inventory management and customer service. Supervised and motivated a high-performing team of seven bartenders.

Carefully checked identification of all customers to ensure compliance to state alcohol regulations. Continually stocked bar with glasses, ice, liquor, garnishes and other supplies. Maintained inventory and high levels of cleanliness. Poured mixed drinks, took payments, waited on guests sitting at the bar.

Swept and vacuumed floors

Spot cleaned carpets using industrial carpet cleaner.

Stocked room attendant carts with supplies.

Removed trash and dirty linens from room attendant carts

Check Pre-Arrivals Rooms

Education: G.E.D. Obtained 11/08 New York, NY

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