Front Desk Customer Service
Resume:
KIESHA THOMPSON
New York, NY 10029
******.**********@*****.***
Experience:
Cushman&Wakefield
Hospitality Specialist 12/22-08/23 New York, New York
Oversaw all operational aspects of the Front Desk by providing the highest level Customer Service and professionalism to hotel and building residents.
Registered and assigned rooms to guest of the hotel facility.
Created reservations per guest request and availability.
Verified customers credit cards.
Handled all incoming calls, including guest and tenant request, reservations and call forwarding
Coordinated and assist with move ins and move outs.
Maintained Key logs.
Distributed and controlled inventory of gym passes.
Issued guest passes and log all guests into building management program.
Assisted with package deliveries for hotel guest and residents.
Confirmed and controlled petty cash.
Communicated with housekeeping, maintance staff and management.
Resolved customer complaints and issues.
Comfort Inn Prospect Park
Night Auditor/Front Desk Supervisor 03/20- 12/23 Brooklyn, New York
Made sure all reservations were accurate
Checked guest in and out of their rooms.
Balanced the day by making sure all money was accounted for.
Generated reports and other figures for manager every night
Handled the charge backs.
Settled all credit card charges through batch processing.
Handled guest complaints and questions.
Handled cash transactions.
Trained all new and fellow employees in Front Desk Procedures and Guest Satisfaction.
Maintained a positive work environment.
Upsold guest rooms based on company practice.
Communicated with other departments to ensure everything is up to par and all guest needs are meet.
Developed and implemented strategies to help the hotel provide the best services to guest and increase hotel revenue
Gowanus Inn & Yard
Night Auditor 04/19- 10/20 Brooklyn, New York
Checked guests in and out of their rooms.
Balanced all in house accounts and reviewed accounts for accuracy.
Handled guest complaints.
Generate reports and other figures for managers.
Settled credit card chargers through batch processing.
Handle cash and card transactions.
Insignia Hotel
Night Auditor 03/18-12/19 Brooklyn, New York
Handled customer complaints and requests.
Generated reports outlining room occupancy totals, daily transactions, revenue totals, and other figures for manager view.
Settled credit card chargers through batch processing
Checked guest in and out of their rooms.
Handled cash and card transactions.
Balanced all in house and future reservation accounts.
Burlington
Merchandise Associate 09/17- 01/18 New York, NY
Handled cash and card transactions for purchases.
Completed returns and exchanges
Assisted customers with locating items
Activated alarms on merchandise putting them on display.
Kept sections clean and orderly
Increased hotel revenue with profits and market share through excellent customer service ensuring return visits.
Hotel BPM
Front Desk Agent/ Night Auditor Supervisor 01/15- 01/17 Brooklyn, NY
Provided exceptional guest service to all hotel guests
Handled registration, room assignments, checking in/ checking out, and cashiering in a pleasant specialized manner to encourage recurring business
Provided information regarding hotel policies or activities in response to queries both on the phone and in person and via emails.
Handling of customer complaints
Generate reports outlining room occupancy totals, daily transactions, revenue totals, and other figures for manager view.
Settled credit card charges through batch processing.
Train fellow employees in front desk policy and procedure
Perform the duties of a Front Desk Clerk including express check in and checkouts
Monitor property activity and handle any emergencies that may arise
Hotel BPM
Cook/Bartender/Houseman 11/\10- 01/15 Brooklyn, NY
Provided prompt, efficient, friendly, and quality service at all times.
Season and cook food according to recipe
Inspect and clean food preparation areas, equipment and work surfaces
Ensure freshness of food and ingredients by checking for quality and rotating stock
Portioned, arranged and garnished food and present to guest
Directed bartending operations, overseeing seamless beverage service, scheduling, inventory management and customer service. Supervised and motivated a high-performing team of seven bartenders.
Carefully checked identification of all customers to ensure compliance to state alcohol regulations. Continually stocked bar with glasses, ice, liquor, garnishes and other supplies. Maintained inventory and high levels of cleanliness. Poured mixed drinks, took payments, waited on guests sitting at the bar.
Swept and vacuumed floors
Spot cleaned carpets using industrial carpet cleaner.
Stocked room attendant carts with supplies.
Removed trash and dirty linens from room attendant carts
Check Pre-Arrivals Rooms
Education: G.E.D. Obtained 11/08 New York, NY
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