ADE POPOOLA

****, ******* ********, ******, ************ S4W 0J5

Phone: 306-***-**** Email: ad4qsx@r.postjobfree.com

A Certified Business Analyst and Project Management Professional with proven experience in supporting business solutions and analyzing business operations. Experienced in stakeholder management and implementing change management methodologies while leading enterprise-wide technology projects across various business domains. Creative, analytical, innovative and motivated individual, with excellent problem solving and strong communication skills. Committed to quality service delivery and eager to support with expert analytical skills to advance the organization’s business operations and strategic initiatives towards achieving the overall corporate goals.

AREAS OF EXPERTISE

Business Process Analysis

Business Process Modelling

Agile Methodologies

Process Improvements

Business Transformation

Risk Management

Requirement Elicitation

Strategy Analysis

Change Management

Requirement Analysis & Design

Data Analysis

Facilitation & Training

Project Management

Systems Integration Testing

System Analysis

Software Skills:

Microsoft 365 Jira Slack Microsoft Visio SQL Advance Excel Power BI Azure Data Studio

Accomplishments

Coordinated the business requirement documentation, system workflow processes and testing of developed solution for the implementation of Healthy Future Sask (HFS) project. The HFS project is a longitudinal health research study and Pan-Canadian Population health research.

Led the Business Analysis team while doubling as the Project Manager to successfully implement the Enterprise Resource Management Systems (ERMS), an ERP software, to improve the operational efficiency of managing the organization’s resources and eliminate over fifty (50) paper-based forms resulting in a significant cost savings of over $30,000 monthly.

Successfully implemented a Business Process Reengineering (BPR) solution called Integrated Group Settlement Hub (IGSH) that resulted in the reduction of the processing time of inter-affiliate settlement processes from over 24 hours to less than 4 hours per subsidiary of the organization

Led the Business Analysis and Quality Assurance teams to elicit and document business requirements, developed use cases and test scripts and executed the Systems Integration Testing (SIT) and User Acceptance Testing (UAT) in the implementation of upgraded version of Core Banking Application called Finacle 10X.

PROFESSIONAL EXPERIENCE

SaskEnergy Business Analyst Jan 2023 – Till Date

Project Activities

1.Contact Centre Modernization Project – The implementation of a modernized Contact Centre through the upgrade of the Knowledge Management solution, the Workforce Management module and a new Multi-Channel Hub solution.

2.Procure to Pay Project – The implementation of a robust solution to automate invoice processing activities and enhance efficiency in the payment processes.

3.TransGas Limited Customer Portal Project – The implementation of a new customer portal for corporate clients of TransGas Limited with enhanced customer dashboard derived through data analytics.

4.Other Service Requests from various Business Groups

Responsibilities include:

Developed Functional and Non-Functional requirements used for RFP of the Multi-Channel Hub solution and Workforce management module

Coordinated the Content writing activities for the Knowledge management module

Worked with business group to develop requirements for Invoice processing

Developed Invoice workflow Process map using Microsoft Visio

Collaborated with SMEs to document business requirement for TGL Customers Portal solution

Worked on various process improvement initiatives by analyzing business processes and documenting the business process workflow charts

Saskatchewan Cancer Agency Business Analyst Mar 2021 – Jan 2023

Project Description

Healthy Future Sask (HFS) is a regional cohort of the Canadian Partnership for Tomorrow’s Health (CanPath) project which is a longitudinal population health research project to understand the effect of genetics, behavior, family health history and environment on the causes of cancer and other chronic diseases. The focus of the project is to develop a research-ready platform to recruit volunteers that would participate in the survey and monitored for over 50 years.

Responsibilities include:

Developed the Business Requirement for Healthy Future Sask (HFS) Project

Designed the systems workflow for the implementation of Campaign website for the HFS project

Develop the system workflow for the Participants enrollment and Questionnaire administration

Developed the system requirement checklist for Laboratory Information Management Systems (LIMS) solution (FreezerWorks)

Coordinated the project campaign website development for the HFS project

Planned and coordinated all testing efforts in the entire Software Testing Lifecycle – Functional Testing, System Integration testing, and User Acceptance Testing (UAT)

Developed business requirement for the Clinical Management Systems (CMS) Data Analytics

Designed the data model using the ERD technique for the development of Data Repository for Epidemiology department

Leveraged technologies such as SQL and Power BI for data mining, data analysis, business intelligence and data visualization while developing the Patient’s Waitlist Dashboard

Krugo Regina, SK Quality Assurance Engineer Mar 2020 - Apr 2020

Project Description

Krugo Mobile solution is a mobile app designed to be used by an individual or group of persons to manage trip activities such as finding trip destinations, events holding during the trip, flight bookings, hotel booking, tourist locations within the trip destination, information collaboration among the group of persons planning for the trip and many other features.

Responsibilities include:

Developed QA framework for Mobile App solution using X-ray Cloud Test management tool in JIRA.

Managed the test planning, test script development and test execution on Android and IOS platforms

Identified and managed the defects, bugs tracking, and resolution using the right processes and tools.

Coordinated the testing and Quality Analyst activities by providing valuable metrics for management decisions.

UBA Plc Senior Business Analyst /Quality Analyst Feb 2013 – Nov 2019

UBA Plc is one of the largest banks in Africa with presence in 20 African countries, UK and USA. I was involved in the following key projects that impacted the UBA enterprise across all geographies. My ERP domain expertise include Finance, Supply Chain and CRM

Project Description

Implementation of Enterprise Resource Management System (ERMS), an ERP software, to automate various processes within the bank such as Operating Expense Processing, Fixed Asset Management, Inventory management, Cash Advances and Retirements, eProcurement Processing, Fleet Management, Vendor Management, Budget Management and Provisions & Accruals.

Vendor Name: FINTRAK SOFTWARE CO LTD

Responsibilities include:

Led the Business Analysis team to develop the requirement gathering and analysis approach for the implementation of ERMS solution

Conducted and documented the current state analysis of the manual processes in Operating Expense Processing, Cash Advances and Retirement and Fixed Asset Management

Collaborated effectively with cross-functional stakeholders from Finance, Operations, Corporate Services Departments, External Vendors and Implementation Vendor for requirement elicitation and analysis

Documented the business process modeling of the AS-IS and TO-BE state in consideration of varied stakeholders to identify and analyze the process gaps

Facilitated several Brainstorming, Requirement Gathering and Focus group sessions across various stakeholder groups

Designed the process workflow for over ten (10) back-office processes and peer-reviewed over thirty (30) other internal processes

Led the QA team in the development of test strategy, user stories and test cases for the evaluation of developed solution

Coordinated the test execution, defect identification, tracking and resolution, regression testing and overall quality review of developed solution

Facilitated user training sessions for the various departments and business offices in all the regional affiliates prior to final deployment of solution to production

Ensured stable operation and availability of ERP solution towards achieving the desired business benefits

Provided post-implementation support of ERP incidents, service requests, problem and change management

Project Description

Implementation of Integrated Group Settlement Hub (IGSH) solution to automate settlement and reconciliation processes of inter-affiliate transactions across the global network of the organization. This implementation resulted in improved efficiency and the elimination of financial losses due to chargebacks.

Vendor Name: PRECISE FINACIAL SYSTEMS LTD

Responsibilities include:

Managed the entire requirement analysis, elicitation, benefit analysis and facilitated stakeholder collaboration at all levels, and across diverse cultures and geographies

Conducted and documented the current state analysis, using observation technique, of the manual processes in handling settlement and reconciliation activities

Analyzed the peculiarity of individual affiliate transactions through various channels and currencies

Designed the process workflow model to transform the manual process into an automated process

Documented the detailed business requirement, functional requirement and business process models for better understanding of the layers of processes involved

Experienced in test planning, coordination of test execution, issues logging/resolution and overall Quality Assurance testing

Facilitated user training sessions for the central processing units in all the regional affiliates prior to final deployment of solution to production

Provided post-implementation support of incidents, service requests, problem and change management

Conducted solution evaluation to review the proposed business benefits to the organization

Project Description

Implementation of the upgrade of Core Banking Application (Finacle Universal Banking Solution) from Finacle 7 to Finacle 10X with a more robust modular system architecture comprising of CRM module, Finacle Core module, Signature Mandate module and SSO module. The implementation also addresses critical financial services such as Mobile banking, Online banking, Treasury Management and other eBanking services. The project for African countries were On-Premises while the implementation for UK and USA were Cloud based.

Vendor Name: INFOSYS LTD, INDIA

Responsibilities include:

Led the Business Analysis team to develop the requirement analysis for the customization of CRM and Finacle Core modules

Collaborated effectively with cross-functional project teams across multiple cultures and geographies

Coordinated the development of functional analysis and design while defining and documenting detailed business requirements, Use Cases and business processes

Contributed significantly in the customization and configuration set up of the CRM and Finacle Core modules

Experienced in data preparation for data migration from current system version to the upgraded system version

Managed the implementation of patches, releases and upgrades on the Core Banking Application (Finacle)

Led the QA team in the development of test strategy, user stories and test cases for the evaluation of the entire Universal Banking solution across all channels i.e Web, Mobile and Online

Coordinated the test execution, defect identification, tracking and resolution, regression testing and overall quality review across all the regions in a phased approach with multi-lingual and multi-cultural complexities

Facilitated user training sessions for the various entities of the organisation in all the regional groups prior to final deployment of completed solution to production

Ensured stable operation and availability of Core Banking solution towards achieving the desired business benefits

Provided post-implementation support of incidents, service requests, problem and change management across all the modules and channels of the Universal Banking solution

EDUCATION

M.Sc Statistics (IQAS Evaluated) Graduated 2010

Nnamdi Azikiwe University, Nigeria

PROFESSIONAL DEVELOPMENT

Certifications

Certified Business Analysis Professional (CBAP) 2020

Project Management Professional (PMP) 2020

Lead Implementer - ISO 20000: IT Service Management Systems 2018

Certified ISTQB Foundation Level 2016

ITIL 2011 Foundation 2013

Trainings

Immersive Data Analytics Program 2022

Business Analysis Training 2019

Agile Project Management Training 2019

ISO 20000: Information Technology Service Management Systems 2018

Project Management Professional (PMP) Training 2018

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