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Scrum Master Customer Service

Location:
Fort Mill, SC, 29715
Posted:
April 02, 2024

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Resume:

HENRY OKOTIE: San Antonio, TX ***** 860-***-**** ad4qru@r.postjobfree.com*linkedin.com/in/okotie-henry-62bb9a68

PROFESSIONAL SUMMARY

Confident and adaptable business professional with a proven track record in program development, customer-focused strategies, and strong communication skills. Certified SAFe Scrum Master with over 7 years of experience driving agile scrum corporate culture, leading cross-functional teams, and implementing agile methodologies for efficient project coordination and business analysis.

SUMMARY OF SKILLS

Proven leader skilled in communication, project facilitation, and agile planning. Strong analytical and problem-solving abilities, adept at mentoring, coaching, and fostering collaboration. Detail-oriented with a decisive approach, proficient in agile tools, customer service, and cross-functional operations management. With a clear understanding of Scrum and SAFe methodologies.

CAREER EXPERIENCE

The Leadership Channel Consulting, San Antonio, TX

Sr. Scrum Master July 2020 – Present

Facilitated scrum events using Jira, Rally, and Confluence to manage activities.

Coached new team members in self-organization and cross-functional behavior.

Led team activities of 18 developers (2 teams) from various cultures.

Corrected bugs and tracked defects to closure, ensuring short cycle time and improved product quality.

Facilitated processes in code testing environments (SIT, UAT, production).

Collaborated with other Scrum Masters and stakeholders across the enterprise.

Zenith International LLC., Louisville, KY

Scrum Master July 2018 – June 2020

Organized and facilitated Agile ceremonies using best practices.

Ensured goals, scope, and product domain understanding within the team.

Managed effective product backlog management and conflict resolution.

Led creation and execution of test cases on Salesforce platform.

Coached individuals on agile scrum practices and facilitated agile events.

Southern New Hampshire University (ISS Office), Manchester, NH

Team Lead- International Student Unit Aug. 2016 – July 2018

Managed impediments and motivated teams to engage in onboarding new students.

Oversaw EPMO compliance, risk management frameworks as it concerns students.

Collaborated with Unit directors to create agile refresher training plans for new students.

Liaised with various stakeholders to ensure student and project needs were met.

Assisted in the improvement of services through data analysis and community relations.

Star Fuels Nig. Ltd., Edo State, Nigeria

Business Analyst April. 2012 – January 2014

Provided leadership for program/project.

Coordinated and collaborated with stakeholders and investors in renewable energy initiatives.

Collaborated with government officials to create policies.

Liaised with various cross-functional teams and SMEs to deliver project goals and objectives.

Assisted in field orientation and supervised biofuel acceptance as a household energy source.

EDUCATION

Master’s Business Administration (Sustainability & Compliance), MBA 2018 Southern New Hampshire University Manchester, NH, USA

Bachelor of Science honors in Geography & Reg. Planning, B.SC 1998 University of Benin Benin City, Edo, Nigeria

CERTIFICATION

SAFe Scrum Master Accredited Certification SCALED AGILE COMMUNITY 2023 Certification ID: 312*****-****

Agile MBA I Certificate of Achievement 2022

ADDITIONAL SKILLS

IT and Project Management Skills: High proficiency with Data Entry, Windows OS, Microsoft Office.

Finance and Management Skills: Solid interpersonal skills, 8 years of experience in scrum framework.

Relevant Skills: Team player, results-driven, coaching, 7 years of experience in agile methodologies.

linkedin.com/in/okotie-henry-62bb9a68



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