Kendal Harris

Blountsville, AL *****

ad4qqs@r.postjobfree.com

+1-251-***-****

Work Experience

Guest Service Representative

Cobblestone Hotel & Suites - Cullman, AL

December 2023 to Present

I currently work at a brand new hotel. I work the front desk. I answer all incoming calls, make reservations, check guest in and check guest out, balance the cash drawer daily, run reports, I run night audit, keep front desk organized and clean, complete a checklist every shift keeping the hotel clean and at this hotel whoever is working front desk also does laundry (wash, dry, and fold). I love greeting and accomodating the guest. After the guest check in we call them to make sure that they are satisfied with their room and remind them that if they need anything that someone is always working at the front desk and they can call us anytime. I work different shifts but I really like second shift from 3:00pm to 11:00pm. Check in time starts at 3:00 so I get to do a lot of check in's. We are the first person the guest see when they arrive to the hotel. This initial meeting will make or break the guest whole experience at our hotel. I work well under pressure and can definitely multitask. I am a good problem solver, I get along with everyone, and I am very flexible when it comes to what shift I might be working. I am also certified in the Skytouch system. Client Representative Assistant

The Lovelady Center - Birmingham, AL

March 2021 to April 2023

I worked with the new clients as they entered into a 9 to 12 month program. I did all Intakes with new client's. I helped them with their paperwork, entered information in the computer and made each client a file. Worked one on one with the clients doing a variety of things. I scheduled medical appointments and verified insurance when needed. I kept the clients on schedule. I helped them adjust to structure by holding them accountable. I made sure that my door was always open and that I took time to listen to the clients if they needed to talk. I have always loved helping others and I love working with the public. I am great at problem solving and dealing with conflict. I can multitask and I work really well under pressure. Guest Service Representative

Hampton Inn - Trussville, AL

July 2022 to October 2022

I worked at the front desk. I answered all incoming calls, made reservations, checked guest in and checked guest out, balanced the cash drawer daily, made deposits, ran reports, posted payments to in house accounts, kept front desk are clean and organized and my favorite part of the job was greeting the guest, making them feel welcome, and making sure that they had everything they needed during their stay.

Office Secretary Assistant/Housekeeping

Miss Kelly's Dance Studio - Trussville, AL

September 1999 to November 2009

I answered phone calls, greeted all guest, took payments & applied them to the proper account. Sent notices out to clients who were late on tuition, helped setup & worked all special events including the dance rehearsals & recitals. I also cleaned the studio once a week & kept all cleaning & office supplies stocked.

Photographer/Sales Associate

Robbins Photography - Trussville, AL

March 1999 to November 2009

Greeted all clients, explained packages, collected money, recorded and filed all orders. When picture orders were delivered I viewed all pictures with clients and made sure that they were happy with the quality. Scheduled new appointment for customers not satisfied. Child Care Worker

NorthPark Baptist Church - Trussville, AL

June 2004 to February 2009

Provided childcare during all church services, ladies bible studies, weekend conferences and other special events.

Office Manager

Sullivan Lumber - Birmingham, AL

March 1993 to August 1999

I did all office work. Account receiving & payable, answered all phone calls, gave quotes, figured lumber packages for customers, cashier, balanced the money at the end of the day then made deposits, ordered supplies for office, and kept the office clean & organized. Education

Some college in Paralegal Studies

Jefferson State Community College - Birmingham, AL October 2021 to February 2022

Skills

• Research (10+ years)

• Negotiation (1 year)

• Interviewing

• Microsoft Outlook (2 years)

• Proofreading (10+ years)

• Data Entry (10+ years)

• HIPAA (2 years)

• Cold Calling

• English

• Event planning

• Customer service (10+ years)

• Accounts receivable (8 years)

• Cash handling (10+ years)

• Cash register

• Accounts payable (8 years)

• Sales (10+ years)

• Supervising experience

• Interviewing

• Conflict management (10+ years)

• Cold calling

• Guest services

• Office management (6 years)

• Data collection

• Retail sales (7 years)

• Account management

• Recruiting (1 year)

• Hospitality

• Legal research

• Childcare

• Typing (10+ years)

• Medical terminology (1 year)

• Insurance Verification (2 years)

• Front desk

Certifications and Licenses

Paralegal Certificate

Present

Mental Health First Aid

October 2022 to Present

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