Keena L. Gayden

McKinney, TX 224-***-****

ad4qpl@r.postjobfree.com

Key Competencies

-Monitoring -Reading Comprehension -Management of Material Resources -Time Management

-Good Judgment and Decision-Making -Active learning and listening -Instructing and Coordination -Critical Thinker -Learning Strategies -Complex Problem Solver -Technology design

Tools and Technology

-Microsoft Office Certificate -Reception and Switchboard -Typing, data entry, 10-key

-Ability to multitask -Motivated for professional growth -Reliable and hardworking

-Ability to communicate professionally

Experience

Patient Access Rep (US Radiology), Lewisville, TX

October 2023- Present

Provide courteous assistance to patients and physician offices while scheduling and registering patients for diagnostic imaging procedures in a computerized scheduling system

Collecting accurate demographic, insurance, and all other billing information, scheduling appointments in person order entry, direct caller to appropriate personnel

Provide preparation instructions and location directions to patients and provider office staff

Bartender (Que’s Place), Zion, IL

October 2022-September 2023

Interact with customers in a friendly and professional manner

Keeping the bar space clean, tidy, and safe

Prepared a wide selection of mixed drinks and beverages for bar customers

Case Manager (Equus Workforce), Kenosha, WI

February 2016- September 2023

•Meets with participants to identify barriers to employment and develop strategies to manage these issues.

•Maintains complete, accurate and timely case notes and related records in manual and or electronic systems.

•Outreach to referrals who fail to show for appointment/ Answer and place phone calls.

•Eligibility determination, data entry and case management

•Conduct orientations for outreach purposes

•Maintain contact with customer and employers for work experience activities.

•Create update and ensure completion of plans according to contract deadlines.

•Attends scheduled supervision meetings to discuss participant’s progress.

•Train incoming employees

Employment Specialist/Secretary- TANF Wisconsin, Kenosha, WI & Racine, WI

June 2013- February 2016

•Trained other employees and scanned documents to our electronic case file system.

•Back up for the Resource Specialist and assisted receptionist with daily duties

•Assisted with mail room, placed and received phone calls.

•Assisted customers with their needs and maintained transportation records.

•Contacted work program participants to make sure they attended classes.

•Updated "local hire" spreadsheets.

•Assisted with employment readiness classes.

•Organized and developed, or obtained, training procedure manuals and guides and course materials such as handouts and visual materials.

•Offered specific training programs to help workers maintain or improve job skills.

•Monitored, evaluated, or recorded training activities or program effectiveness.

•Developed alternative training methods if expected improvements were not seen.

•Referred trainees to employer relations representatives, to locations offering job placement assistance, or to appropriate social services agencies if warranted.

Education

Zion Christian School, Zion, IL

Diploma- June 2002

Columbia College of Missouri Lake County, Gurnee, IL

Associates in Science in Business Administration- August 2019

Certifications

Customer Service and Microsoft Office Certificate- Computer Systems Institute, January 2009

New Worker Training/ Wisconsin Works Eligibility- Kenosha County Job Center/ RESCARE, September 2015

Determination/ Case Management- Kenosha County Job Center/ RESCARE, September 2015

Mental Health First Aid- National Council for Behavior Health, March 2019

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