Miriam P. Verora Beldock - MA, B.Ed., DBA, HROD ( in progress)

*** ********** ***

New Hamburg ON N3A4J1

Home phone: 519-***-****

Cell Phone : 226-***-****

Email address: mianpverora @gmail.com

Human Resources –Talent Acquisition, Adult / Youth Education & Training, Curriculum Writing . Instructional Design,Coaching- Mentoring, Training and Development/ Administration / Project Management /Financial Sales Management

Canada, Middle East- Dubai, Abu Dhabi UAE, UK- Bahrain, Philippines

Highly motivated, results-driven, creative, innovative, goal setter for excellence, with 17 years experience in the Middle East and Asia as HR & Training Manager/ Administrator /Generalist, with proven record of accomplishments on People’s Development and Training in corporations like 5 Star International Hospitality, bank, retail, airline and UAE Government Academy/ Oil and Gas that aim to develop Business skills and English as a Second Language. Research and edited retail / hotel & industrial policies and procedures. With handling skills in training material development, conduct and evaluate / Training Needs Analysis / performance management in corporations that are on transitions and transformations. Persuasive and influential on change management. Draws cross-functionalities on Company’s department standard process and systems. Content writing for websites and marketing materials.

Attributes: Driven, creative, people-managed, results-oriented, innovative, proactive, aiming at quality and excellence, a leader, a corporate trainer, implementor, strong communication skills, trustworthy, hardworking, sense of responsibility, competent, organized and prompt

Professional Experience

Master’s Licensee ( Candidate )

LMI Canada, Ontario Canada

Training Consultant ( Part Time )

Sun Life Financial

Kitchener -Waterloo, Ontario, Canada

Senior Sales Associate ( Student period )

President’s Choice Financials ( Loyalty Card / Mastercard )

Toronto, Ontario,Canada March 2013-October 2013

Human Resources Retail / Store Manager:

EMILUS GROUP OF SUPERMARKETS ( 5 Branches )

Cavite City, 4102, Metro Manila, Philippines

December 2011 – September 2012

Quality Assurance & Education, Training and Development Facilitator : NMC Group LLC- Healthcare Division Abu Dhabi, United Arab Emirates

August 2008- March 2010

Academic Advisor / Curriculum Writer: Abu Dhabi Chamber of Commerce & Industries-

UAE Academy (Emiratization Council)

Abu Dhabi, United Arab Emirates

August 2007- February 2008

Project Manager / Training & Development Coordinator: Ras Al Khaimah Free Zone Authority

Ras Al Khaimah, United Arab Emirates

June 2006- June 2007

Training Manager, The Hilton Hotel International, Kingdom of Bahrain, Bahrain, Middle East

1994- 1999

Other Experiences: Communications & Sales Associate: Pacific Consulting Services Abu Dhabi, UAE; Training Manager: Hilton Hotel International Bahrain; TESL & Management Instructor : Gulf Air / Bahrain Airport Services Bahrain; Training Associate : JR McDermott Dubai, UAE; HR Coordinator ( Technical English ) : ADDCCO Abu Dhabi, UAE ; Piano teacher for children aged 8-14.

Education and Training

Certificate in Organizational Development ( ongoing )

School of Continuing Studies

George Brown College

Toronto, Ontario Canada

Diploma in Business Administration /HR Focus

Everest College North York Campus

Toronto Canada

April 2012 to January 2013

Master of Arts in Education, major in Literature

Universidad de Santo Tomas

Manila, Philippines

1975- 1977

Bachelor of Science in Education

Major in English, Minor in General Science

Manuel S. Enverga University Foundation

City of Lucena, Quezon Province

Philippines

Graduated 1969

Pitman Learning Institute

Human Resource Management

Major in Job Description Design and Evaluation

Minor in Performance Management

Kingdom of Bahrain

Completed 1994

Special Education

Positive Customer Service conducted by KLM Airlines in The Netherlands- Certificated

NVQ Certification on Audit conducted by Mancat Technology in UK, through The Gulf College of Tourism and Hospitality, Bahrain Certificated

Job Evaluation and Analysis conducted by Pittman Education Centre, Bahrain- Certificated

Positive Customer Service Course conducted by Bahrain School of Finance and Business Studies, Bahrain Certificated

Personnel Performance Management conducted by Philippines Psychological Corporation,Manila Philippines – Certificated

How to Conduct Training Sessions conducted by Philippines Human Resources Development Centre, Manila Philippines – Certificated

Train the Trainer to Train Course conducted by Executive Development Academy, Makati City, Philippines – Certificated

Audit on Occupational Health and Safety, Ras Al Khaimah Free Zone Authority, RAK,UAE

Marketing Strategies in the Middle East conducted by UK Chartered of Business Management in Career Institute Dubai UAE

Accomplishments

Sun Life Financials

Part Time Training Consultant

March 2018 – September 2018

Assist the team members in enhancing knowledge and skills in product and service sales

Enhance team confidence especially those agents having low skills for improvement

Submit ideas to Marketing group members on sales / marketing strategies to single out prospective clients / group / associations to conduct presentation sessions as per availability

Work with other units as per requirement

President’s Choice Financials / Retail Industry

Marketing Associate : PC Financials- Mastercard

Summer 2013- October 2013, Toronto Canada

Met sales target on daily basis ( 15 sales daily)

Promoted incentives awards for PC Financials

Gave recognition for Black Mastercard ( Classic) holders for Loyalty Card Incentive and Bonuses

Followed up with the Silver Mastercard holders to upgrade into Black Mastercard holder ship

Participated during campaign months for PC Products

Conducted after-sales tasks for clients ( follow ups, facilitating )

Participated in marketing blitzes

EMILU’S Group of Supermarkets Incorporated Philippines 2011- 2013 / Retail Industry

HR & Learning Development Manager

Designed and implemented the HRD Policies and Procedures

Out of 100% written policies, 80 % were edited and revised in a new format

Out of 100% written policies 90 % has been presented to the Employees in each department during Orientation Programs ; re-visited after 6 months

Out of 10 departments in the Company, 8 policies and procedures were written after its editing such in Purchasing, Warehouse, Store, Security, Operations, Cashiering, Head Cashiers & Merchandizers and Customer Service

NMC( New Medical Center ), Healthcare Division/ Group of Companies LLC Abu Dhabi, UAE- 2008- 2010 / Healthcare

Out of 100 front liners, 80 % were trained on Telephone Ethics, Customer Service, Team Building and Assertiveness Courses

Out of 50 needed nurses to hire, 30 has qualified and placed into the positions required

Out of 50 Security Staff, 30 were trained on Security Measures and Clients’ Parking Procedures

Out of 80 nurses, 50 were trained on bed setting, patient care, prevention and precaution

Out of 15 hospital departments, 3 has produced their training manuals and procedures for patients

Out of 200 hospital employees, 50 has become Toastmaster’s International members out of which in the Administration, 5 had delivered their topics

Out of 4 Assessments, 80% of the Hospital Standards passed the Quality Assurance Certifications of Joint American Hospital Assessments

Abu Dhabi Chamber of Commerce and Industries (ADCCI) / UAE Academy Emiratization Council -2007- 2008 / Educational Institution funded by ADCCI

Out of 100 % Female Arab students listed as scholars of ADCCI, 20 % attended interviews and found jobs, full time and part time

Out of 100 % Female Arab students listed as scholars of ADCCI, 30 % wrote presentable Curriculum Vitae and simple Resumes

Out of 100 % Female Arab students listed as scholars of ADCCI, 50 % has remained in the Academy to be re-trained

Out of 4 Courses conducted, 3 Modules have been written and used in courses in Creative Thinking, Office Procedures, Team Building, and Customer Service

Ras Al Khaimah Free Zone Authority Project on Training Center Establishment-Ras Al Khaimah, UAE 2006-2007 / Business Entrepreneurship

Liaised with the RAK FZA HR, Engineering, Finance and Safety Departments in formulating designs, policies, regulations, standards, budget for the project. 80 % of the policies were designed and 90 % of the structural plans were handed by the Engineering Department.

Coordinated with the outside resources like: other Training Institutes to survey the business operations and its profits. 90 % of the surveys met the expectations of RAK FZA that such venture could be profitable

Pacific Consulting Services- Technical Writing & Software Documentation / Publication

Abu Dhabi, United Arab Emirates- 2006

In the span of 3 months, 25 sales closures on website content writing was reached

On the 4th month, 10 sales closures on editing policies and procedures was done

On the 4th month, 5 sales closures on instructional manuals for the bank ; 2 sales closures for software manual documentation

The Fairmont Hotel Dubai – 2000- 2001 / Hospitality

Participated in an overseas recruitment for the pre-opening of The Fairmont Dubai with a team of Fairmont Canada and USA hotel executives – out of which 120 Filipinos were deployed before its soft opening

Hilton International Bahrain – 1994 to 1999 / Hospitality

Conducted Train the Trainer Course for Outlet Supervisors ( Food & Beverage, Front Office, Housekeeping, Recreation, Purchasing & Sales, Laundry, Reservations, Business Center, Valet Service ) and 10 % of the 15 attendees have become Restaurant Managers / Restaurant Owners, Front Office Manager, F/B Manager in UAE and Europe

30% of the Participants were given salary increases after several evaluations and feedbacks

Out of 15 attendees, 7 % has occupied F & B managerial posts in 5 Star Hotels in Dubai / Abu Dhabi, UAE

Out of 15 attendees, 10 % has taught in culinary arts institutes in Dubai UAE

Out of 15 attendees, 80% has remained in many executive posts in 5 Star Hotels in Dubai from supervisory posts to managerial posts

Goals Planning & Strategies : for Regional Hilton Hotel in Alexandria, Egypt – A presentation conducted for Executives & HH Management

Conducted other Hilton training standard materials like : Telephone Skills, Guest Service Skills, Customer Service, F & B fine dining skills training, cross-trainings, Team Building, Critical Thinking and Office Procedures

Senior ESL / Journalism; Master / Secondary School Teacher, Manila, Philippines 1977- 1988 / Education

Handled English and Journalism classes for Third and Senior Levels

Of which Dummy of Newspapers designed were displayed during the School Open House

Assisted in the publication of the School Organ, The Heights by checking (proofread, re-construct, etc. ) articles written by the students.

Of which their publications were submitted for Publish- Me- Contest within the region

Was the Girl Scout Coordinator and performed the roles over the Girl Scouts activities

Of which outdoor camping, community service & charitable participations were done

Participated in inter-school activities like Essay Writing contests, Local school slogan competitions, editorial writing and others

Demonstrated lessons strategies before secondary school English Language teachers during inter-school seminars on Teaching English as a Second Language

Wrote curriculum for TESL with the District of Schools Board team

Of which the TESL curriculum materials were utilized in Adamson University project for 3 years in teaching Libyan Students from Tripoli, Libya who would pursue Technical Courses

Membership

The Girl Scout of the Philippines, Central Headquarters, Manila, Philippines

The Garden Society of Toronto, Toronto, Ontario

The Princess Margaret Cancer Foundation, UHN, Toronto, Ontario

United Church Women ( UCW ) Hamilton Conference UCC Hamilton, Ontario

First United Church ( United Church of Canada ) – Waterloo Ontario Canada

Cummer Avenue United Church ( United Church of Canada )- Toronto, Canada

LA Fitness Kitchener, Canada

National Association of Professional Women – USA

World Reading Association – USA

Reading Association of the Philippines

LA Fitness Gym / Dance

Abu Dhabi Women’s Association - UAE

Christian Women’s Association- UCCP,Manila Philippines

Cosmopolitan Church- Manila Philippines

Evangelical Community Church- Abu Dhabi, UAE

Bahrain Society of Training and Development- Bahrain

Volunteer Experience / Community Activities

Artisans’ Festival – A Fund Raising Program of First United Church Waterloo, ON

Out of the Cold, First United Church Waterloo

Rummage Sale of First United Church Waterloo

Volunteer, Cummer Avenue United Church DROP INN - Feeding program for homeless and jobless under the Women’s Group of the Church- Yonge & Cummer Sts. Toronto,Canada

Choir Member CAUC (Newton Brook United Church-) Yonge-Cummer, Toronto, Canada

Member, House 8 Committee- Cummer Avenue United Church- Toronto Canada

Volunteer: Literacy Campaign and Feeding program for children – Cosmopolitan Church

(UCCP), Manila Philippines February 2012

Volunteer : Sports Coordinator – Skyway Marathon – 5k – EMILU’s Group of Supermarkets- Philippines February 2011

Volunteer : Beach Cleaning- Hilton International Bahrain – Bahrain July 1995

Choir Member, National Evangelical Church, Bahrain- 1994- 1999

Member, National Evangelical Church, Bahrain- 1994- 1999

Member, Evangelical Community Church, Abu Dhabi- United Arab Emirates

Member, Church Newsletter, The Evangelical, National Evangelical Community Church- Bahrain

Chief Editor, Girl Scouts Newsletter, Southern Regional Headquarters, The Girl Scouts of the Philippines

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