NELISIWE PRINCESS HLONGWANE

Durban, South Africa 4000

+277******** - ad4qno@r.postjobfree.com

PERSONAL INFORMATION

RESTAURANT WAITRESS

PROFESSIONAL SUMMARY

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. SKILLS

Front of House

Guest Experience Focus

Quality Control and Inspections

Table Setting

Food Allergies

Management Support

Upselling techniques

Guest Relations Management

Staff Development and Training

Customer Service Excellence

Safety, Health and Security

Procedures

Team Leadership

High-volume dining

Service prioritization

Wine Pairings

WORK HISTORY

03/2017 to Current WAITRESS

Apache River Spur Restaurant – Durban

Increased restaurant revenue by 25% through effective upselling techniques and suggestive selling strategies, contributing to overall profitability of restaurant

Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Implemented customers feedback system resulting in 30% increase in positive reviews and improved guest satisfaction scores Developed and implemented training program for wait staff focusing on service excellence and product knowledge, resulting in improved service quality and customer retention

Leading team in achieving 98% cleanliness rating during food and health inspection, ensuring compliance with food safety, storing and sanitation standards.

Streamlined order processing for increased efficiency through clear communication with kitchen staff.

04/2014 to 02/2017 WAITRESS

Spurs Restaurant – Clear Waters, Durban

Greet incoming and departing guest, warmly with genuine and eye contact; escort them to assigned dining area; present menus; and announce their waiters name

Developed and implemented new table clearing strategy, resulting in 30% reduction in wait times for guest

Use visual cues to seat Guest, in either bar or dining area depending on their preference

Inform Guest of current promotion and who will be serving them to ensure smooth handoff to service staff

Manage flow of guest into Dining and Bar areas, provide accurate wait times to incoming guest if appropriate

Assist Dining room staff by setting and clearing table, replenishing water and serving beverages

Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Provided silver service to guests resulting in 100% guest satisfaction Maintained clean and organized work area resulting in 100% compliance with food health, and safety regulations. EDUCATION

12/2003 High School Certificate : Matric

Kwa-Fica High School - Durban

SOFT AND TECHNICAL SKILLS

Proficient in leadership and team management, demonstrating an entrepreneurial spirit, maintaining a positive attitude, excelling in problem- solving and critical thinking, proficient in time management, and innovative and creative., Exceptional verbal and written communication abilities, including negotiation and presentation skills in both English (fluent) and Isizulu (fluent)., Highly proficient in MS Office Suite, POS system Operation REFERENCES

READILY AVAILABLE ON REQUEST

Contact this candidate