Customer Service Unit Manager
Resume:
SAM SEKLAWI
Fresno, CA *****
************@*****.***
** ***** ********** ** ********** business as multi unit manager,front & back of the house . Work Experience
Operation Chef / Manager
LSG Sky Chefs - Dulles, VA
February 2024 to Present
LSG Sky Chefs is a leading provider of high-quality catering services for airline customers. With a commitment to excellence and innovation, we specialize in crafting delicious and diverse menus to elevate the in-flight dining experience. As we continue to expand our operations, we are seeking a talented and experienced Executive Chef to join our dynamic team. Position Overview:
• Oversees all food production activities for Customer Service Center.
• Understanding and knowledge of Middle Eastern cuisine and of Halal
• Responsible for deviations in inventories, initiates countermeasures if necessary
• Controls and adjusts production plans, estimates consumption of food and equipment Ensures compliance of recipe specifications and conducts sense-checks
• Participates in customer menu presentations and the development of food products and menu •ware of content in catering manuals; updates and distributes them within responsible CSC
• Responsible for cost controlling of the budget, personnel and material costs
• Coordinates and controls countermeasures in the production in case of customer complaints
• Checks service schedules, assesses economic profitability and conducts sense-checks • Establishes training strategy and training plans for kitchen staff in responsible CS • Represents kitchen and kitchen staff in front of external stakeholders
• Keepsup to date regarding industry trends (research & development, food trends) and ensures alignment with design chefs • Ensures that the appropriate production technology is in place • Participates in marketing activities Quality
• Ensures quality of goods received
• Guarantees tidiness in food storage in the responsible CSC is maintained and first in - first out principle is followed
• Guarantees adherence to hygiene, health and safety standards and Hazard Analysis and Critical Control Points (HACCP) regulations in responsible CSC Leadership
• Ensure that the area of responsibility is properly organized, staffed and directed • Guide, motivate and develop the subordinate employees within the Human Resources Policy
• Make the company''s values and management principles live in the department(s)
• Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing Knowledge, Skills and Experience Senior Sales manager
Renewal by Andersen - CA
September 2022 to Present
Professional in B2B Sales
Invest the time and the effort to achieve the established goals for the territory such as sales, market share and appropriate program planning
Monitor and analyze results on territory, maintain an up to date business plan that evaluates sales effectiveness
Ensure all required documentation, reports are timely and accurate Ensure clear, concise and accurate communication of product information Accomplish objectives despite disappointments and/or rejection of original efforts Create and maintain a positive impression with customers Maintain timely communication with Area Sales Directors and other members of the sales leadership team
Maintain all company-provided equipment in good operating condition Develop and implement alternate plans in changing environments to achieve objectives, Anticipate and adjust for problems and roadblocks
Perform special projects and assignments as directed by the Sales Leadership team Director of Operations / Multi Unit Manager
Hungry Howie's Pizza/ Magic Lamp - Fresno, CA
July 2016 to July 2019
Assist in the annual preparation of sales projections, expense budgets, and capital expenditure budgets Coordinate capital and R&M work to be scheduled on a timely basis within budget Maximize profits and area by controlling expenses within established budget guidelines Execute and follow up on the financial results on a period basis Complete all required financial reports accurately Review P&L statements and take corrective action as necessary Perform all administrative paperwork required
Perform visitations of each restaurant on a period basis to ensure each restaurant management staff understands strengths and developmental opportunities Responsible for management staffing, retention and turnover Forecasts management staffing needs
Conduct performance development review on restaurant management team Identifies and evaluates and respond to labor efficiency problems Complete relevant assessments for each restaurant within designated time frame Respond immediately to all priority calls and close out Ensure accidents and incidents are reported to Risk Management in a timely manner Monitor procedures for resolving Health Department violations, ensure compliance on company cash control, and safety and security policy
Conducts investigations as required for cash control, harassment or any unfair employment practices Implement Marketing Programs and maintain awareness of the competition. Executive Chef
LSG Sky Chefs / Catering Airlines - San Jose, CA
May 2013 to June 2016
In charge of the startups and presentations of different airlines across the states: Contribute to research and development of recipes, food products and menus that meet our customer expectations
Ensures compliance of recipe specifications and conducts sense-checks Work on chef table during presentations, represents kitchen and kitchen staff in front of external stakeholders
Build golden standards for each station, training plans for kitchen staff and oversee all food production activities in responsible CSC
Responsible for deviations in inventories and initiate countermeasures if necessary Control and adjust production plan, check service schedules and estimate consumption of food and equipment
Responsible for cost controlling of the budget, personnel and material costs Coordinate and control counter measures in the production in case of customer complaints Participate up to date regarding industry trends (research & development, food trends) and ensures alignment with design chefs
Ensure quality of goods received and guarantee tidiness in food storage in the responsible CSC is maintained and first in - first out principle is followed Guarantee adherence to hygiene, health and safety standards and Hazard Analysis and Critical Control Point
Ensure that the area of responsibility is properly organized, staffed and directed Guide, motivate and develop the subordinate employees within the Human Resources Policy
Make the company's values and management principles live in the department(s) Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing
Speciality Chef
Gate Gourmet - Los Angeles, CA
May 2012 to April 2013
Demonstrate all cooking techniques such as prepping, roasting, broiling, braising, sautéing, grilling. etc. Ensure our product meets the meal specifications and the utmost quality standards at all times. Lead, Motivate and Train new and existing pastry kitchen production team. Monitor Wastage, Menu change and Presentation if needed Standardize recipes and notify the Chef/Sous Chef of any shortages or discrepancies in products or ingredients.
Supervise supply-chain systems: control timing of the food production flow and supervise the processing to avoid delays and lapses.
Comply with all food safety and hygiene regulations as stated in the food safety management system handbook.
Executive Chef/Kitchen Manager
Open Sesame Grill
July 2004 to April 2012
Professionally trained in Authentic Lebanese Cuisine Create schedules to minimize labor costs and maximize productivity Experienced working in a high-pressure environment with extremely fast Perform and/or manage all facets of food prep and presentation in banquet Work individually on sauces, garnishes, and side dishes Monitor food quality; ensure cleanliness of all facilities to meet or surpass health department and HACCP guidelines
Conduct quality checks of goods received
Execute countermeasures in the production in case of customer complaints Support training of kitchen helpers Quality
Hire, train, direct, coordinate and motivated kitchen staff. Education
Associate
Le Cordon Bleu College of Culinary Arts - Pasadena, CA Bachelor of Business Administration in Business
Cal State Long Beach - Long Beach, CA
Skills
• Profit & loss
• Leadership
• HACCP
• Research & development
• Training & development
• Cooking
• Sales
• B2B sales
• Sales management
• Salesforce
• Customer service
• Public relations
Certifications and Licenses
TABC Certified
Food Handler Certification
EPA Type I
Driver's License
Contact this candidate