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Customer Service Shift Manager

Location:
Racine, WI, 53406
Salary:
17
Posted:
April 02, 2024

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Resume:

J U C I N D A B R O W N

262-***-****

ad4qls@r.postjobfree.com

**** **** ***,

Racine, Wi 63406

PROFESSIONAL SUMMARY

Attentive caregiver devoted to resident protection and support. Maintains safe environments, delivers nutritious foods, and plans activities for wellness support. Models positive behaviors and helps residents integrate into peer groups with effective social skills.

Shift Manager with strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills.

SKILLS

Skill building Behavior modeling

Staff training

EXPERIENCE

House Manager, Roots residential AFH, Oct 2017 Jul 2021, Racine, Wi Developed and implemented person-centered plans with measurable goals and outcomes.

Supervised staff, including development of team leaders to improve team management.

Performed facility checks to verify cleanliness and client safety. Administered house budgets with good control over schedules and expenses. Implemented enjoyable experiences for residents to meet wellness goals. Modeled positive behaviors for residents and helped improve social skills. Material operator, Xpac, Jan 2017 May 2017, Milan, Il Performed cycle count activities and assisted with physical inventory functions. Worked in different areas of warehouse floor and at dock to meet ever-changing needs.

Worked quickly and efficiently while adhering to safety standards, processing workload with minimal supervision.

Verified correct labels on pallets stored and brought defective items to attention of

[Job title].

Food Service Worker, Gate gourmet, Aug 2015 Jan 2016, Schiller park, Il Coordinated with cook to prepare assigned portions of food for service. Replenished food items to keep adequate stocks for food preparation demands. JB

Jun 2010

Stored food in full compliance with food safety policies and procedures Assisted with opening procedures by setting up kitchen workstations and equipment. Kept products properly rotated and stored to meet quality requirements. Inspected prepared products for quality assurance and followed established storage and rotation standards to keep ingredients fresh.

Cleaned workstations, storage areas, and kitchen equipment regularly to minimize contamination and illness risks.

Cashier, Seven eleven, Feb 2013 Sep 2013, Midland, Tx Adhered to all cash handling policies and procedures. Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Processed cash register transactions by inputting product costs and giving back change.

Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.

Greeted all customers and provided prompt and friendly service. Maintained merchandise displays, including endcaps, floor displays, and aisles. Solved complaints by customers and issued credits for returned merchandise. Bagged and packaged customer orders and purchases. Verified prices and calculated totals using scanners and point of sale (POS) systems. Assisted customers with locating items, answering questions and providing direction and service.

Clerical Assistant, JLM church, Nov 2011 Jan 2012, Chicago, Il Screened visitors and callers to office to take messages and answer basic inquiries. Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines.

Answered telephone calls, took messages, and distributed messages to appropriate personnel.

Organized, ordered and restocked office supplies to keep staff efficient and productive.

EDUCATION

GED, General studies

Midwest high school Chicago, Il



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