Benita Stinson

318-***-****

ad4qll@r.postjobfree.com

Professional Objective

To obtain a Professional Customer Service Position utilizing my extensive experience and training to contribute to learning, success, and productivity.

Qualification Summary

12 years of Customer Service/Management Experience

Excellent working knowledge using Microsoft Office Suite.

Ability to train, motivates, and supervises customer service employees.

A team player with proven leadership, strong sense of responsibility, dependable, self-starter, and problem solver.

Develop plan, conduct audits and variance analyses, process payroll, collections, filings, and maintain/update accurate customer profiles.

Employment

CenturyLink, Bossier City, LA 2015-Present

Customer Service/ Security Guard

Assist guests any security issues

Greet customers during events

FMS Janitorial, West Monroe LA 2015-2016

Janitorial

Maintain the cleanliness of buildings

Vacuum, dusting, sweeping, buffing, mopping

Teleperformance, Shreveport, LA 2015-2016

AT&T Customer Service Specialist

Resolved customer issues involving billing, payments, and other issues

Maintain customer retention

Security Finance, Bossier City, LA 2010-2014

Assistant Manager

Resolved customer issues involving billing, payments, and other issues; Process loans application and loans.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Collections on pass due accounts that are 30, 60, 90 days outstanding.

Maintain customer retention; time management, heavy cash handling, skip trace.

Daily closings as well as month end closing.

Verizon Wireless, Shreveport, LA 2006-2010

Customer Service Specialist

Resolved customer issues involving billing and payments.

Performed programming and troubleshooting.

Served as team leader in the absence of supervisor. Coached employees on meet performance requirements.

Maintained customer retention.

US Support Company, Shreveport, LA 2005-2006

Bellsouth Outbound Customer Service Specialist

Tracked orders and resolved various billing issues.

Carried out ordering and tracking completion of order.

Processed payments.

Chevron Corporation, Shreveport, LA 2002-2005

Assistant Manager

Supervised 10 team members.

Recruitment, trained, performed oral and written evaluation.

Performed daily revenue financial tracking and reporting.

Maintained strict quality control standards.

Accountable for asset protection and inventory control.

Education

Booker T. Washington High School, Shreveport, LA

1994

Diploma

University of Phoenix, Phoenix, AZ

Business Management

2009-Present

References Furnished Upon Request

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