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Customer Service Operations Manager

Location:
Lagos, Nigeria
Posted:
April 02, 2024

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Resume:

DINESH.M

E-Mail : ad4qkf@r.postjobfree.com

Contact Number : +966-**-***-****

More than 16-years -experience in working in multitask positions for National & International Companies.

Highly dynamic personality, forward thinker, believe in positive communication is the best strategy to achieve objectives and plans, strong ability to follow up with persistence to achieve goals, objectives and tasks.

A keen planner & strategist with track record of developing operational policies/ norms, systems & controls, motivational schemes & customer service standards. Expertise in International Standards (ISO 9001:2000) of Hygiene, Sanitation and Safety; with knowledge of HACCP, Stores and Prime Vendor applications.

Recognized proficiency in ensuring profitability of operations to ensure compliance with quality & hygiene standards. Excellent Interpersonal, Communication, Team building & Customer relationship management skills with experience in recruitment, Training & development of the workforce. Skilled in handling Remote Sites, Offshore, Schools, Multinational Software Companies, Multi National Industries, War Environment etc.

Knowledge Domain:

Multiple Base Operation Camp / Facilities Management

Expert in whole F & B operation Expert in smooth functioning of the Catering

Expert in Restaurant & Catering Management Expert in Budget & Cost Estimation

HACCP & Food Safety Guest Handling & Menu Planning

Planning & Organizing VIP & Large Functions Supply of Food raw materials, finished products

Maintenance & Cleanliness of Premises Waste Management & Disposal, Utility service

Basic Firefighting and Prevention Laundry Facilities

Documentation – Daily, Weekly and Monthly Basic First Aid

Respiratory production Personal and Food Hygiene

Professional Experience:

OPERATIONS MANAGER CATERING IN STERLING OIL AND GAS, NIGERIA FROM DEC 2023 TILL NOW.

CATERING MANAGER. MAY 2016 TO AUG 2023.

NESMA CATERING COMPANY LLC.

ARAMCO.

KINGDOM OF SAUDI ARABIA.

CATERING SUPERVISOR Feb 2014 to August 2015

NATIONAL CORPORATION OF TOURISM & HOTELS

ABUDHABI - UAE

Responsible for maintaining high standards of food hygiene.

In charge of the food and beverage service.

Negotiating the price of food supplies with third parties.

Ensuring high standards of food quality from point of purchase to meal preparation, cooking and service.

Liaising with cooks and kitchen staff on a daily basis.

Maintaining accurate financial and administrative records.

Organizing new initiatives and planning promotions. Driving sales and developing new income streams.

Involved in planning menus for the restaurant and special events.

Advising customers on meals and beverages.

Monitoring the quality of food.

Ordering supplies when required.

Taking action to investigate and address all non-compliance of health and safety guidelines.

Involved in providing advice and opinion on the introduction of new products, meals and services.

Training new staff and training them to a suitable standard.

Dealing with customer complaints.

Responsible for the security and maintenance of the catering and dining area.

FOOD SERVICE SUPERVISOR April 2011 to June 2013

DynCorp International LLC (U.S.Army base)

Afghanistan

Organizing, leading and motivating the catering team.

Monitoring the quality of the product and service provided.

Monitoring quality standards

Ensuring health and safety regulations are strictly observed.

Interacting with client.

Maintain food service as per US Army standards.

CATERING SUPERVISOR Jan 2009 to Jan 2011

AL ATHNAIN HOSPITALITY SERVICES L.L .C

MUSCUT - OMAN

Organizing, leading and motivating the catering team

Monitoring the quality of the product and service provided.

Monitoring quality standards

Ensuring health and safety regulations are strictly observed.

Maintaining stock levels and ordering new supplies as required.

Interacting with client.

To monitor sales figures and implement it.

Preparing Client Man-day reports & Sales invoices.

F & B SERVICE SUPERVISOR June 2006 to Nov 2008

SODEXHO - HYUNDAI

CHENNIA - INDIA

F & B TRAINEE May 2004 – Sep 2004

HOTEL KINGS COURT

MYSORE - INDIA

KITCHEN TRAINEE Dec 2003 – Jan 2004

HOTEL JAY PEE PALACE

AGRA - INDIA

Educational Qualification:

May 2003 – April 2006 : B.Sc – Hotel Management & Catering Technology – SRM University

(Passed in First Class)

Main Subjects : Food & Beverage Service, Food & Beverage Production,

House Keeping, Front office & Hotel Law.

May 2001 – April 2003 : Higher Secondary School (2 years)

Main Subjects : Math’s, Accounts & Commerce

Other Certificates:

HACCP – Level 3 ( Intermediate ) – Distinction

Basic Food Hygienic – PDO ( HSE Training )

Serve Safe Food – US Army

Knowledge in Computer Applications – MS – Office, System Management, Inventory Control Software

Date of birth : 16/06/1986

Marital status : Married

Religion : Hindu

Nationality : Indian

Languages Known : English, Arabic, Hindi, and Malayalam, Tamil

Passport Details:

Passport Number : P0369998

Expiry Date : 25/8/2026

Driving License: UNITED ARAB EMIRATES

License Number : 2303806

Date of Issue : 13/07/2015

Date of Expiry : 12/07/2025

Declaration

I hereby declare the above-mentioned information is true to the best of my knowledge and belief.

DINESH.M



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