Shaquana Harris

Nashville, TN *****

ad4qk1@r.postjobfree.com

+1-239-***-****

Perceptive Assistant Retail Manager consistently applying leadership abilities and communication skills to ensure optimal level of customer service. Adept at managing staff issues including hiring training and shift scheduling. Specialize in increasing profits and exceeding customer expectations. Willing to relocate: Anywhere

Work Experience

DSP (Direct Support Professional)

TPA, Inc - Antioch, TN

March 2024 to Present

• Work directly with people who have intellectual or developmental disabilities

• DSPs aim toassist people in realizing their full potential.

• Help people become integrated and engaged in their community. Pharmacy Courier

TForce - Nashville, TN

December 2022 to March 2024

• Transport medical supplies and pharmaceuticals to pharmacies in hospitals, senior centers, and commercial pharmacies.

• Responsible for ensuring that transport vehicles are maintained and in working order.

• Day-to-day duties include vehicle inspections, managing shipping inventory, transporting pharmaceuticals to their destinations, and unloading and loading cargo.

• Pharmacy delivery drivers also manage prescription orders and maintain delivery logs. Server/Bartender

Pinchers - Fort Myers, FL

April 2022 to November 2022

• Prepared and served alcoholic beverages

• Checked customer IDs and licenses

• Provided excellent customer service

• 10 years of experience bartending

Plumbing Specialist

Insite Managed Solutions

October 2021 to May 2022

Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Handled 100 – 120 calls a day.

• Assist with placement of orders, refunds, or exchanges. Supervisor

INNOVEXX

November 2020 to October 2021

• Managing workflow. ...

• Training new hires. ...

• Creating and managing team schedules. .

• Reporting to HR and senior management. ...

• Evaluating performance and providing feedback. ...

• Identifying and applying career advancement opportunities. ...

• Helping to resolve employee issues and disputes. Customer Service Representative

Lynx Services

January 2016 to November 2019

•Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones. 2) Arrange for necessary repairs in order to restore service and schedules.

• Collect and Process Payments

•Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges. Customer Service Representative

Benecard PBF - Bonita Springs, FL

April 2017 to April 2019

• Provide excellent customer service to both our internal and external customers

• Sort incoming medical record reports from all locations daily

• Scan patient information and files all reports, lab results, correspondence to appropriate chart

• Faxes or mails release information requests to other providers for continuity of care

• Assists providers and staff with locating information and processing requests

• Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations Assistant Manager

Fashion Doctor - Fort Myers, FL

May 2015 to December 2017

Ensured smooth store operations

● Interviewed potential new hires and provided initial training

● Performed cashier duties during busy periods

● Prepared operations reports and store financials

● Signed for store deliveries

● Assisted with basic accounting duties

● Monitored inventory of store and placed orders as necessary Bartender

Blu - Fort Myers, FL

May 2011 to July 2016

Prepare alcohol or non-alcohol beverages for bar and restaurant patrons. Interact with customers, take orders and serve snacks and drinks. Assess customers' needs and preferences and make recommendations. Mix ingredients to prepare cocktails.

Plan and present bar menu.

Education

Criminal Justice

East Lee County High School - Lehigh Acres, FL

September 2008 to May 2012

Skills

• Cash handling

• Communication skills

• POS

• Bartending

• Computer skills

• Food safety

• Senior care

• Caregiving

Certifications and Licenses

TABC Certification

CPR Certification

March 2024 to Present

Contact this candidate